Position: Cluster Manager
Location: Suffolk and North Essex. You'll cover nine funeral homes and a care centre across Ipswich & Felixstowe, Suffolk and the Essex coast, with regular travel between sites.
Job Type: Full-Time, 38.33 Hours per week
Salary: Competitive Salary + Car Allowance
Be there when families need you most, and lead the teams who make it happen
As Cluster Manager, you'll lead our South Anglia funeral homes: nine branches in Ipswich, Felixstowe, Bury St Edmunds, Sudbury, Ixworth, Clacton-on-Sea, Frinton-on-Sea and Witham, plus our care centre in Bury St Edmunds, carrying out around 1,300 funerals a year. You'll lead the Funeral Directors and Senior Funeral Directors across the cluster, and through them every colleague in your branches.
The role at a glance: 9 branches • 1 care centre • 3 local business groups • around 1,300 funerals a year
Your patch brings together trusted local names that have served their communities for generations, including Michael Smy, Gordon Rodwell, L Fulcher, Brown Fenn & Parker, A E Thurlow & Son, Titford and Richards.
When someone dies, families need to know they can rely on us completely. Your job is to make sure every team delivers that, every day, while building strong, successful local businesses.
What you'll do Lead and develop your teams, through recruitment, coaching, 1:1s and appraisals
Drive operational excellence, owning care, compliance and presentation standards, and keeping every branch audit-ready
Grow market share and local reputation, with your own local marketing plan and a strong community presence
Deliver commercial success, owning revenue, cost and funeral plan targets
Set the standard for professionalism, empathy and integrity
What you'll bring Proven experience managing multiple sites or branches in a customer-facing, service-led environment
Experience leading other managers, not just front-line teams
A track record of hitting revenue, cost and sales targets, and confidence reading a P&L
A good understanding of operational and regulatory standards
A full UK driving licence, and flexibility to wo...
Cluster Manager in Ipswich employer: Dignity Funerals
Dignity is an exceptional employer that prioritises the growth and development of its employees, offering a supportive work culture where collaboration and training are key. As a Regional Sales Manager, you will not only drive meaningful sales in the funeral sector but also have the opportunity to enhance your skills through comprehensive training and coaching initiatives. With a competitive salary and a company car allowance, Dignity ensures that its employees feel valued and empowered to make a positive impact in their communities across the Central Region.
