At a Glance
- Tasks: Support families with empathy and professionalism during difficult times.
- Company: Join Dignity, a trusted name in funeral services with over 200 years of history.
- Benefits: Earn a competitive salary, commission potential, and enjoy generous holiday allowance.
- Other info: Flexible working hours and opportunities for professional development await you.
- Why this job: Make a meaningful impact by guiding families through significant life moments.
- Qualifications: Compassionate individuals with strong communication and organisational skills are encouraged to apply.
The predicted salary is between 15379 - 15379 £ per year.
Location: Jonathan Harvey Funeral Directors, Bearsden - Glasgow
Job Type: Part-time, permanent – Monday to Wednesday, 9 am – 5 pm
Salary: £15,379.14 per annum plus commission (OTE: £2‑3k per annum)
We’re looking for an empathetic and well-organised individual to join our team at Jonathan Harvey Funeral Directors as a Funeral Service Specialist (Level One). You’ll be the first person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism. Based at our branch in Bearsden, you’ll take pride in the day-to-day running of the branch, supporting families, ensuring high standards, and building trusted local relationships.
Why This Role Matters
Being a Funeral Service Specialist means playing a central part in one of life’s most significant moments. You’re often the first person a grieving family turns to, and your presence can shape how they remember the most difficult days.
Your Impact And Responsibilities
This role calls for empathy, confidence, and attention to detail. It’s about guiding people through funeral arrangements with care, introducing them to the support we can offer, and ensuring every detail is taken care of. You will be a steady, professional hand when people need it most.
As a Funeral Service Specialist (Level One), You Will:
- Support families with empathy, professionalism, and attention to detail
- Arrange funerals that meet family wishes, cultural practices, and legal requirements – offering all relevant products
- Oversee day-to-day branch operations, including administration and presentation
- Liaise with suppliers such as ministers, celebrants, and florists
- Lead chapel visits as required, supporting families with their requests
- Take accountability for raising awareness of funeral plans and contributing to plan sales within the branch
- Represent the branch in the local community and contribute to outreach
- Train in Funeral Conducting to assist with ceremonial duties during peak times
- Uphold Dignity’s standards of professionalism, care, and service
Skills And Knowledge
- Compassion, calmness, and empathy in emotionally sensitive situations
- Excellent communication, organisation, and administrative skills – confident with legal paperwork
- Confidence working independently, with branch-level responsibility
- Comfortable in settings where the deceased may be resting, including chapel visits
- Willingness to work flexibly (including weekends/on-call if needed)
- A Full UK Driving Licence (desirable, but not essential) – ability to travel to client homes and local branches is important
- Experience in customer service, care, or admin (beneficial – complete training is provided)
What We Offer
- Professional development: comprehensive induction and in-house development programmes, or the chance to pursue a qualification through our apprenticeship programme
- Commission Potential: up to £2,000 OTE per annum
- Bonus Potential: opportunity to earn additional bonuses for exceptional performance
- Life Assurance Cover: peace of mind for you and your family
- Health & Wellbeing Programme: employee assistance programme supporting your health and wellbeing
- Holiday Allowance: generous leave entitlement of 30‑33 days per year, inclusive of Bank Holidays
- Pension Scheme: contributory pension scheme to help you save for a secure retirement
What Are the Next Steps?
To join us in this role, hit the ‘apply’ button to submit your application, and a member of our Talent Acquisition Team will be in touch.
About Us
We are Dignity, one of the UK’s oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria nationwide. We are building the UK’s leading end-of-life company and also operate Farewill, the country’s foremost will writer and one of the top probate providers, supporting families before, during, and after a funeral.
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, create a more inclusive place to work and build better products. Whoever you are, wherever you’re from and whatever your life looks like, we’d love to hear from you. Let us know if you need anything to make the process more accessible.
Funeral Service Specialist Level One in Glasgow employer: Dignity Funerals
At Jonathan Harvey Funeral Directors in Bearsden, we pride ourselves on being an empathetic and supportive employer, dedicated to providing our team with comprehensive training and professional development opportunities. Our work culture is rooted in compassion and community, allowing you to make a meaningful impact during some of life's most significant moments while enjoying generous benefits such as a competitive salary, commission potential, and a robust health and wellbeing programme. Join us to be part of a trusted organisation that values your contributions and fosters personal growth in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Funeral Service Specialist Level One in Glasgow
✨Tip Number 1
Get to know the company! Research Jonathan Harvey Funeral Directors and understand their values and services. This will help you connect with the team during your interview and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your empathy skills! Since this role is all about supporting families during tough times, think of scenarios where you can demonstrate your compassion and professionalism. Role-playing with a friend can help you feel more prepared.
✨Tip Number 3
Network like a pro! Reach out to people in the funeral service industry or local community groups. Building relationships can give you insights into the role and might even lead to a recommendation when you apply through our website.
✨Tip Number 4
Be ready for questions about handling sensitive situations. Think about how you'd approach various scenarios with families. Showing that you can maintain calmness and professionalism will set you apart from other candidates.
We think you need these skills to ace Funeral Service Specialist Level One in Glasgow
Some tips for your application 🫡
Show Your Empathy:In your application, let us see your compassionate side! Share experiences where you've supported others, especially in tough situations. This role is all about being there for families when they need it most.
Be Organised:Highlight your organisational skills in your written application. We want to know how you manage tasks and keep everything running smoothly. Mention any relevant experience that showcases your attention to detail!
Tailor Your Application:Make sure to customise your application for this specific role. Use keywords from the job description to show that you understand what we’re looking for in a Funeral Service Specialist. It’ll help you stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Jonathan Harvey Funeral Directors!
How to prepare for a job interview at Dignity Funerals
✨Show Your Empathy
As a Funeral Service Specialist, empathy is key. During the interview, share personal experiences where you've supported someone in a difficult time. This will demonstrate your ability to connect with grieving families and show that you understand the emotional weight of the role.
✨Know the Company
Research Jonathan Harvey Funeral Directors and their values. Familiarise yourself with their services and community involvement. Being able to discuss how you align with their mission will show your genuine interest in the position and help you stand out.
✨Prepare for Scenario Questions
Expect questions about handling sensitive situations. Think of examples where you've had to manage challenging conversations or provide support. Practising these scenarios will help you articulate your thought process and reassure the interviewers of your capability.
✨Highlight Your Organisational Skills
This role requires excellent organisation and attention to detail. Be ready to discuss how you've managed multiple tasks or projects in the past. Use specific examples to illustrate your ability to keep things running smoothly, especially in high-pressure environments.
