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For Companies At a Glance
- Tasks: Manage schedules and logistics for funeral services with care and professionalism.
- Company: Join Dignity, a trusted name in end-of-life care, supporting families during tough times.
- Benefits: Enjoy 30-33 days annual leave, a company pension, and full training opportunities.
- Why this job: Make a meaningful impact by ensuring seamless service during sensitive moments.
- Qualifications: Strong organisational skills, empathy, and a willingness to learn are essential.
- Other info: This is an entry-level, full-time role based in Kingston upon Thames.
The predicted salary is between 27000 - 37000 £ per year.
We’re looking for an organised and proactive individual to join our team at our Care Centre in Kingston-upon-Thames as a Diary Coordinator. In this pivotal role, you’ll ensure the smooth delivery of funeral services by expertly managing schedules, resources, and communications across our care centres.
You’ll help oversee the logistical flow from first contact to final goodbye, coordinating vehicles, staff, and key documentation — all while maintaining exceptional standards of care and professionalism.
Why This Role Matters
At Dignity, we believe that every farewell deserves care, dignity, and respect. As a Diary Coordinator, you’ll be instrumental in making that happen — ensuring everything behind the scenes runs smoothly, so our clients receive seamless service during life’s most sensitive moments.
The Role
This is a highly responsible and dynamic position that requires strong coordination, problem-solving, and communication skills. You’ll work closely with the wider team to manage schedules and respond to daily operational demands.
Key Responsibilities:
- Create and manage rota schedules for fleet and personnel based on funeral volumes
- Oversee logistics for removals, funeral bookings, and transportation of the deceased
- Coordinate documentation and liaise with third parties (e.g., doctors) to ensure smooth operations
- Allocate resources efficiently and monitor costs, striving to minimise inefficiencies
- Maintain high standards in Health and Safety compliance across all working practices
- Support out-of-hours duties as required
About You
We’re looking for someone who:
- Is goal-oriented and committed to delivering results under pressure
- Communicates clearly, confidently, and compassionately
- Can think critically and solve operational problems efficiently
- Has strong organisational skills and attention to detail
- Works well independently and as part of a team
- Is comfortable with digital tools and willing to learn new systems
- Is flexible and responsive to the changing needs of the service
- Understands the importance of empathy in emotionally sensitive situations
What We Offer
- A meaningful career supporting families in difficult times
- Full training and opportunities for career development
- 30 - 33 days annual leave, inclusive of bank holidays
- Company pension, life assurance, and employee assistance programme
- Uniform and all necessary equipment provided
- Annual company bonus
We wouldn’t be able to provide this essential service without our people. If you’d like to be part of a compassionate team dedicated to delivering the highest standards of care — we’d love to hear from you.
What are the next steps?
To join us in this role, simply hit the 'apply' button to submit your application and a member of our Talent Acquisition Team will be in touch!
About Us
At Dignity, we’re here for families when it matters most. With compassion, professionalism, and integrity at the heart of everything we do, we take pride in supporting people through one of life’s most difficult moments. Every member of our team plays a vital role in delivering exceptional service and care to those who need us.
With over 500 funeral homes across the UK, Dignity Funerals is a trusted presence in local communities, operating under respected and well-known local names. We’re proud to offer a truly personal and attentive service — one that’s tailored to the individual needs and wishes of every family we support.
We’re also part of the wider Dignity Group, a growing organisation with the unique ability to support every aspect of end-of-life planning and care.
FCA Statement
Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients.
Equality, Diversity and Inclusion Statement
Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.
Diary Coordinator employer: Dignity Funerals
Contact Detail:
Dignity Funerals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Diary Coordinator
✨Tip Number 1
Familiarise yourself with the funeral service industry and its unique challenges. Understanding the emotional sensitivity involved will help you demonstrate empathy during interviews, which is crucial for a role like Diary Coordinator.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've successfully managed schedules or logistics in previous roles. This will show that you can handle the dynamic nature of the Diary Coordinator position.
✨Tip Number 3
Network with professionals in the funeral service sector. Attend local events or join online forums to connect with others in the field, which could provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Be prepared to discuss how you would handle operational challenges during the interview. Think of specific scenarios where you had to problem-solve under pressure, as this will showcase your critical thinking skills.
We think you need these skills to ace Diary Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Diary Coordinator role. Emphasise your organisational abilities, problem-solving skills, and any experience in logistics or scheduling.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific aspects of Dignity's mission that resonate with you, and explain how your background makes you a great fit for the team.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as communication, attention to detail, and the ability to work under pressure. Provide examples from your past experiences that demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Diary Coordinator position.
How to prepare for a job interview at Dignity Funerals
✨Show Your Organisational Skills
As a Diary Coordinator, you'll need to demonstrate your ability to manage schedules and resources effectively. Prepare examples from your past experiences where you successfully coordinated multiple tasks or events, highlighting your attention to detail and organisational prowess.
✨Communicate with Compassion
This role requires clear and compassionate communication, especially in sensitive situations. During the interview, practice conveying your thoughts empathetically and be ready to discuss how you've handled emotionally charged interactions in the past.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your critical thinking and problem-solving skills. Think of scenarios where you've had to resolve logistical issues or adapt to unexpected changes, and be prepared to explain your thought process and the outcomes.
✨Familiarise Yourself with Digital Tools
Since the role involves using digital tools for scheduling and communication, show your willingness to learn new systems. Mention any relevant software or tools you've used before, and express your enthusiasm for adapting to new technologies.
