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- Tasks: Lead funeral operations, ensuring exceptional care and team performance.
- Company: Dignity is a trusted provider of compassionate funeral services across the UK.
- Benefits: Enjoy 25 days annual leave, private healthcare, and a company bonus.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Experience in team leadership and strong commercial acumen required.
- Other info: Full training and support provided; ideal for those passionate about service.
The predicted salary is between 32000 - 42000 £ per year.
3 weeks ago Be among the first 25 applicants
Position: Business Leader
Location: E Finch & Sons Funeral Directors, Aldershot
Job Type: Full-time, permanent
Salary: From £38,000.00 per annum
Are you a commercially minded and people-focused leader looking to make a real difference? We’re looking for a dynamic and driven Business Leader to oversee the operations and performance of our funeral branches within the Gorringes & Finch brand.
As a key figure within our team, you’ll be responsible for delivering outstanding care to families, developing high-performing teams, and driving revenue growth — all while upholding the exceptional standards that define our reputation.
Why This Role Matters
At Dignity, we believe every farewell deserves compassion, professionalism, and care. As a Business Leader, you’ll ensure that each branch within your brand not only meets these standards but also thrives commercially, operationally, and within the community it serves.
The Role
This is a rewarding and multifaceted leadership position that combines business acumen with empathy and service. You’ll take ownership of operations, people, client satisfaction, and local marketing initiatives — helping your brand succeed as a trusted presence in the community.
Key Responsibilities:
- Lead and manage day-to-day operations across multiple branches
- Drive revenue growth through effective service offerings and client engagement
- Deliver excellent service and respectful care for clients and the deceased
- Uphold all industry, regulatory, and company standards
- Develop and execute marketing plans to grow brand presence locally
- Foster relationships within the local community through outreach and events
- Manage financial performance and cost control to ensure long-term sustainability
- Recruit, train, coach, and support your team to deliver consistently high performance
- Ensure compliance with FCA standards for all funeral planning activity
About You
We’re looking for someone who:
- Has proven experience in leading high-performing teams
- Brings strong commercial, financial, and operational acumen
- Is empathetic, service-oriented, and committed to excellent client outcomes
- Has knowledge of marketing principles, including digital and community engagement
- Enjoys analysing data and making insight-driven decisions
- Is confident working independently and thrives on delivering results
- Has excellent communication, planning, and problem-solving skills
- Is digitally savvy and comfortable using Microsoft Office and scheduling tools
Desirable experience:
- Background in multi-site or regional management
- Understanding of funeral or service-based industries
- Competence with financial and performance reporting tools
What We Offer
- A meaningful leadership role with real community impact
- Full training and support from regional and central teams
- 25 days annual leave + bank holidays
- Company pension, life assurance, and employee assistance programme
- BUPA private healthcare (Self)
- Car allowance (if applicable)
- Annual company bonus
What are the next steps?
If this sounds like the right role for you and you’re ready to bring care and professionalism to an essential service, simply click the ‘apply’ button. A member of our Talent Acquisition Team will be in touch to guide you through the next steps.
About Us
At Dignity, we’re here for families when it matters most. With compassion, professionalism, and integrity at the heart of everything we do, we take pride in supporting people through one of life’s most difficult moments. Every member of our team plays a vital role in delivering exceptional service and care to those who need us.
With over 500 funeral homes across the UK, Dignity Funerals is a trusted presence in local communities, operating under respected and well-known local names. We’re proud to offer a truly personal and attentive service — one that’s tailored to the individual needs and wishes of every family we support.
We’re also part of the wider Dignity Group, a growing organisation with the unique ability to support every aspect of end-of-life planning and care. This includes:
- Our Crematoria and Memorials Group, managing 45 crematoria nationwide
- Dignity Funeral Plans, giving people peace of mind by allowing them to plan ahead
- The recently acquired Farewill, a leading provider of online wills and probate services
Together, our goal is simple: to provide families with continuity, care, and clarity — from planning and preparation through to the funeral itself, and beyond.
FCA Statement
Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).
Equality, Diversity and Inclusion Statement
Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.
We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
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Seniority level
Mid-Senior level
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Employment type
Full-time
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Job function
Business Development and Sales
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Business Leader (Funeral Operations) employer: Dignity Funerals
Contact Detail:
Dignity Funerals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Leader (Funeral Operations)
✨Tip Number 1
Familiarise yourself with the funeral industry and its regulations. Understanding the specific challenges and standards in this sector will help you demonstrate your knowledge during interviews and show that you're committed to upholding the values of compassion and professionalism.
✨Tip Number 2
Network within the local community and industry. Attend events or join groups related to funeral services to build connections. This can provide valuable insights into the role and may even lead to recommendations when applying for the position.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples of how you've driven performance and fostered a positive work environment, as these are key aspects of the Business Leader role.
✨Tip Number 4
Research Dignity and their community initiatives. Understanding their mission and values will allow you to align your answers with their goals during the interview, showcasing your genuine interest in contributing to their success.
We think you need these skills to ace Business Leader (Funeral Operations)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leadership, operations, and client engagement. Use specific examples that demonstrate your ability to drive revenue growth and manage teams effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the funeral industry. Discuss how your skills align with the company's values of compassion and professionalism, and mention any relevant experience in community engagement or service-based industries.
Showcase Your Leadership Skills: Provide concrete examples of how you've successfully led teams in the past. Highlight your ability to develop high-performing teams and your approach to fostering a positive work environment.
Demonstrate Financial Acumen: Since the role involves managing financial performance, include any experience you have with budgeting, cost control, or financial reporting. This will show that you understand the commercial aspects of the position.
How to prepare for a job interview at Dignity Funerals
✨Show Your Empathy
As a Business Leader in Funeral Operations, demonstrating empathy is crucial. Be prepared to share examples of how you've provided compassionate service in previous roles, as this will resonate with the values of the company.
✨Highlight Your Leadership Experience
Discuss your experience in leading high-performing teams. Provide specific examples of how you've motivated and developed your team members to achieve outstanding results, as this role requires strong leadership skills.
✨Understand the Industry Standards
Familiarise yourself with the regulatory and industry standards relevant to funeral operations. Being knowledgeable about these aspects will show that you are serious about compliance and quality service.
✨Prepare for Financial Discussions
Since the role involves managing financial performance, be ready to discuss your experience with budgeting, cost control, and revenue growth strategies. Use data-driven examples to illustrate your success in these areas.
