At a Glance
- Tasks: Lead performance analysis and drive impactful decisions across the Funeral Division.
- Company: Join Dignity, a national organisation transforming funeral operations with care.
- Benefits: Competitive salary, generous holiday, healthcare, and employee development opportunities.
- Other info: Work closely with senior leaders to influence critical business decisions.
- Why this job: Make a real difference in supporting families during important moments.
- Qualifications: Strong analytical skills and experience in performance management within multi-site businesses.
The predicted salary is between 80000 - 80000 € per year.
Contract: Full-time, Permanent (38.75 hours per week)
Salary: Up to £80,000 per annum
Location: Hybrid flexible: Maidenhead, Berkshire
At Dignity, we are transforming how we operate, strengthening performance, improving consistency, and ensuring we deliver the highest standards of care at every touchpoint. This is a pivotal role at the centre of that transformation.
The Role
This is not a traditional reporting role. You will act as the performance lens for the Division, connecting financial results, operational activity and commercial drivers to ensure leaders have a clear, fact-based view of performance, and the confidence to act on it. Working across Operations, Finance, Pricing and regional leadership, you will:
- Translate complex data into clear, actionable insight.
- Bring discipline and structure to how performance is tracked and managed.
- Provide challenge and support to ensure priorities are focused and outcomes delivered.
- Enable faster, better decision-making at leadership level.
What You’ll Be Responsible For
- Owning the end-to-end performance narrative across the Funeral Division, covering volume, pricing, cost and key operational drivers.
- Leading deep-dive analysis into performance trends, identifying root causes and quantifying impact.
- Shaping and driving Monthly Business Reviews, ensuring conversations are focused on decisions, not reporting.
- Partnering with regional leaders to challenge and strengthen performance plans and track delivery.
- Supporting prioritisation of key performance levers, including pricing, labour productivity and service mix.
- Building and improving performance tools, dashboards and reporting cadence to ensure a consistent and aligned view across the business.
What We’re Looking For
- We’re looking for someone who combines analytical strength with commercial judgement, and who can operate confidently at a senior level.
- Strong experience in performance management, commercial analysis or operational insight within a multi-site business.
- Proven ability to turn data into clear narratives, decisions and actions.
- Experience influencing senior stakeholders and driving accountability without direct authority.
- Advanced analytical capability with strong financial and operational awareness.
- Excellent communication skills, with the ability to simplify complexity.
- A proactive, resilient mindset and the confidence to challenge where needed.
What we offer:
- Competitive Salary depending on experience.
- 25 Days Holiday + Bank Holidays.
- Up to 10% Yearly Company Bonus Scheme.
- BUPA Private Healthcare (Self).
- Life Assurance X2 Salary.
- Pension Scheme.
- Free On-Site Parking.
- Access to our full range of employee development schemes.
Why Join Dignity Funerals
This is a unique opportunity to play a central role in shaping how a national organisation performs. At Dignity: What you do has a real impact on how we support families at the most important moments. You’ll work directly with senior leaders to influence business-critical decisions. You’ll help drive meaningful, lasting improvements across a complex, multi-site operation.
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products, and create a better place to work. Whoever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you. And if there’s anything you need to make the process more accessible, please let us know.
FCA Statement
We’re regulated by the FCA, so some roles may be subject to background checks.
Senior Performance Manager employer: Dignity Funerals Ltd
At Dignity, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values every team member's contribution. With competitive salaries, generous holiday allowances, and comprehensive employee development schemes, we empower our staff to grow and thrive in their careers. Located in Maidenhead, our hybrid working model allows for flexibility while you play a pivotal role in transforming how we deliver care to families during their most important moments.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Performance Manager
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, attend relevant events, and don’t be shy about asking for informational interviews. The more people you know, the better your chances of landing that Senior Performance Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to performance management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your analytical strength and commercial judgement.
✨Tip Number 3
Showcase your skills with a portfolio! If you’ve got examples of how you’ve turned complex data into actionable insights or improved performance in previous roles, put them together. This will give you an edge and demonstrate your capability to influence senior stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining Dignity and being part of our transformation journey.
We think you need these skills to ace Senior Performance Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Performance Manager role. Highlight your analytical skills and experience in performance management, as these are key to what we’re looking for at Dignity.
Showcase Your Impact:When detailing your previous roles, focus on how you’ve influenced decisions and driven performance improvements. We want to see clear examples of how your work has made a difference in past positions.
Keep It Clear and Concise:We appreciate straightforward communication, so avoid jargon and keep your application easy to read. Use bullet points where possible to make your achievements stand out.
Apply Through Our Website:Don’t forget to submit your application through our website! This ensures it gets to the right people quickly and helps us keep track of all applications efficiently.
How to prepare for a job interview at Dignity Funerals Ltd
✨Know Your Numbers
As a Senior Performance Manager, you'll need to demonstrate your analytical prowess. Brush up on key performance metrics relevant to the funeral industry and be ready to discuss how you've used data to drive decisions in past roles.
✨Master the Art of Storytelling
You’ll be translating complex data into clear insights, so practice how you present your findings. Use examples from your experience where you turned data into actionable strategies, making sure to highlight the impact of your decisions.
✨Engage with Stakeholders
Since influencing senior stakeholders is crucial, prepare to discuss how you've successfully navigated challenging conversations in the past. Think of specific instances where you’ve driven accountability and how you managed those relationships.
✨Showcase Your Proactive Mindset
Dignity values resilience and a proactive approach. Be ready to share examples of when you identified issues before they became problems and how your interventions led to improved performance outcomes.
