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- Tasks: Lead operations at crematoriums, ensuring exceptional service and team performance.
- Company: Dignity Funerals Ltd provides compassionate end-of-life care across the UK.
- Benefits: Enjoy 25 days annual leave, private healthcare, and a company bonus.
- Why this job: Make a meaningful impact in a supportive environment focused on community and care.
- Qualifications: Experience in team management and operational roles; digital marketing skills are a plus.
- Other info: Join a diverse team committed to inclusion and high standards of service.
The predicted salary is between 44000 - 66000 £ per year.
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Position: Operational Performance Lead
Location: Covering South and East London area
Job Type: 38.33 hours per week, Permanent
Salary: Up to £55,000 per annum, dependent on experience
Are you a commercially astute and people-focused leader ready to make a difference in a meaningful sector? We’re looking for a proactive Operational Performance Lead to manage and grow operations across our London Crematoriums — ensuring exceptional service for families, strong team performance, and sustainable business results.
As a pivotal leader and essential support to our crematoriums, you will help oversee all facets of site operations — from driving projects and fostering business development to engaging with the community — all while upholding the highest standards of care, dignity, and professionalism throughout.
Why This Role Matters
At CMG, we believe that every farewell should be delivered with compassion, respect, and the highest standard of care. As an Operational Performance Lead, you’ll ensure these values are honoured every day — by working closely with teams across crematoria services, you’ll help implement innovative solutions, strengthen community engagement, and contribute to long-term commercial success.
The Role
As an Operational Performance Lead, you’ll support on leading the day-to-day running of crematoria services, ensuring smooth delivery, strong financial performance, and exceptional client care. You’ll drive service quality, support team development, engage with the local community, and contribute to business growth through marketing, innovation, and project work.
Key Responsibilities:
- Ensure smooth, high-standard delivery across crematoria.
- Implement strategies to boost income through services, products, and digital solutions.
- Optimise operations for profitability and identify new commercial opportunities.
- Execute marketing campaigns to enhance brand visibility and community engagement.
- Build strong local relationships through outreach, events, and partnerships with the local communities.
- Ensure compliance and uphold consistent standards across all operations.
- Inspire and supporting teams to achieve high performance and engagement.
- Lead or contribute to innovation and improvement projects across Crematoriums.
- Uphold high standards of Health and Safety, environmental compliance, and site presentation.
- Ensure compliance with FCA standards for all pre-need funeral and memorial plans.
About You
We’re looking for someone who:
- Has a strong background in team and operational management
- Has a good understanding of digital marketing (social media, time management tools).
- Leads with empathy, integrity, and professionalism
- Understands the importance of delivering service excellence in emotionally sensitive settings
- Has strong commercial awareness and confidence in managing budgets and KPIs
- Is a confident communicator, both with staff and members of the public
- Is comfortable using systems and tools for scheduling, reporting, and compliance
- Can work autonomously and make sound decisions under pressure
Desirable experience:
- Experience managing crematorium, cemetery, or other service-based facilities
- Strong understanding of environmental and legal regulations in the cremation sector
- Knowledge of memorialisation products and crematoria-based customer services
What We Offer
- A meaningful leadership role with real community impact
- Full training and support from regional and central teams
- 25 days annual leave + bank holidays
- Company pension, life assurance, and employee assistance programme
- BUPA private healthcare (Self)
- Annual company bonus
What are the next steps?
If this sounds like the right role for you and you’re ready to bring care and professionalism to an essential service, simply click the ‘apply’ button. A member of our Talent Acquisition Team will be in touch to guide you through the next steps.
About Us
This role is part of the Crematoria and Memorials Group (GMG) — one of the key pillars of Dignity’s end-of-life care network — operating 45 crematoria and cemeteries across the UK. Our mission is to provide peaceful, respectful, and beautifully maintained spaces where families can say goodbye, reflect, and remember.
As part of the wider Dignity Group, we work closely with Dignity Funerals and Farewill, one of the UK’s leading providers of online wills and probate services. Together, we’re creating a modern, compassionate, and fully integrated approach to end-of-life care — offering families continuity, clarity, and care from planning through to remembrance and beyond.
FCA Statement
Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).
Equality, Diversity and Inclusion Statement
Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.
We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
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Operational Performance Lead employer: Dignity Funerals Ltd
Contact Detail:
Dignity Funerals Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Performance Lead
✨Tip Number 1
Familiarise yourself with the local community and its needs. As an Operational Performance Lead, you'll be engaging with families and local organisations, so understanding their values and expectations will help you connect better during interviews.
✨Tip Number 2
Showcase your leadership style by preparing examples of how you've successfully managed teams in sensitive environments. Highlighting your ability to lead with empathy and professionalism will resonate well with the values of Dignity Funerals.
✨Tip Number 3
Brush up on your knowledge of digital marketing strategies, especially those relevant to service-based industries. Being able to discuss innovative marketing ideas during your interview can set you apart as a candidate who understands the importance of community engagement.
✨Tip Number 4
Prepare to discuss your experience with operational management and compliance standards. Being able to articulate how you've ensured high standards in previous roles will demonstrate your readiness for the responsibilities of this position.
We think you need these skills to ace Operational Performance Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operational management and team leadership. Emphasise any previous roles where you demonstrated commercial awareness and service excellence, especially in sensitive environments.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the sector. Discuss how your values align with Dignity Funerals Ltd's mission of compassion and respect, and provide specific examples of how you've successfully led teams or projects in the past.
Highlight Relevant Skills: Clearly outline your skills in digital marketing, budget management, and compliance. Mention any tools or systems you are familiar with that can enhance operational efficiency, as these are crucial for the Operational Performance Lead role.
Showcase Community Engagement Experience: Since community engagement is a key aspect of this role, include any relevant experiences where you've built relationships or led outreach initiatives. This will demonstrate your ability to connect with local communities effectively.
How to prepare for a job interview at Dignity Funerals Ltd
✨Understand the Company Values
Before your interview, take some time to research Dignity Funerals Ltd and their core values. Understanding their commitment to compassion, respect, and professionalism will help you align your answers with what they stand for.
✨Showcase Your Leadership Skills
As an Operational Performance Lead, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, managed operations, or improved service quality.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in emotionally sensitive situations. Think of scenarios where you've had to make tough decisions or handle conflicts, and be ready to discuss how you approached them.
✨Highlight Your Commercial Awareness
Since the role involves managing budgets and optimising operations for profitability, be prepared to discuss your understanding of financial metrics and how you've previously contributed to business growth in similar roles.
