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- Tasks: Lead and inspire a telephony sales team for pre-paid funeral plans.
- Company: Dignity Funerals Ltd, a respected national brand making a difference.
- Benefits: Up to £100,000 salary, performance bonuses, car allowance, and generous holiday.
- Why this job: Make a real impact in people's lives while shaping a critical business function.
- Qualifications: Senior leadership experience in call-centre or telesales environments required.
- Other info: Join a dynamic team driving innovation in a vital sector.
The predicted salary is between 68000 - 102000 £ per year.
Join to apply for the Director of Telephony Sales and Customer Acquisition role at Dignity Funerals Ltd.
Contract: Full-time, Permanent
Location: Maidenhead, Berkshire (Hybrid flexible, 3 days office per week)
Salary: Up to £100,000 per annum + performance-based bonus
Build, Lead, and Inspire…
Are you a visionary sales leader ready for a career-defining challenge? Dignity Funerals is seeking an exceptional Director of Telephony Sales & Customer Acquisition to architect, launch, and lead our entire telephony sales department for pre-paid funeral plan products. This is your opportunity to make a profound impact, both commercially and for the families we serve.
Your role in our story
You’ll take the lead on all financial oversight and regulatory compliance for Dignity’s Funeral Plan Trusts, ensuring the integrity, solvency, and sustainability of these vital assets. From financial strategy and investment oversight to risk mitigation and FCA submissions, you’ll work across the business and with external partners to protect and grow our trust-based operations—while keeping transparency, accountability, and dignity at the core of every decision.
What You'll Be Doing
- Build from the Ground Up: Take full ownership of designing and implementing a best-in-class telephony sales function, covering all pre-paid funeral plan products. You’ll set the vision, strategy, and operational blueprint for a department that will deliver over £20 million in annual revenue.
- Lead & Develop High-Performing Teams: Recruit, coach, and inspire a team of sales professionals (inbound and outbound), supported by experienced managers. Foster a culture of excellence, accountability, and continuous improvement.
- Drive Commercial Success: Deliver ambitious sales targets, optimise conversion rates, and ensure every customer interaction meets the highest standards of care and compliance. You’ll be responsible for the full sales journey, from lead generation to customer acquisition, ensuring Dignity’s reputation for integrity and compassion is upheld at every step.
- Shape the Customer Experience: Champion a customer-centric approach, ensuring our pre-paid funeral plan customers receive clear, empathetic, and compliant advice. Maintain outstanding satisfaction scores (CSAT, NPS) and uphold all FCA and FPCOB regulatory standards.
- Collaborate Across the Business: Work closely with Marketing, Operations, Technology, and Compliance to ensure seamless integration of sales processes, effective lead management, and robust reporting. Your insights will shape business strategy and future investment.
- Innovate & Transform: Leverage our sales technology, CRM, and analytics tools to drive efficiency, transparency, and results. Identify and implement new tools and best practices to keep Dignity at the forefront of the industry.
You’ll need
- Senior leadership experience in call-centre or telesales environments, ideally managing 30-50 FTE.
- A proven track record of delivering or exceeding multi-million-pound revenue targets through telephony-based sales, preferably in either retail multi-site sectors (retail, telecommunications or Healthcare) OR regulated sectors (financial services, insurance, or funeral planning).
- Deep understanding of call-centre metrics, performance management, and compliance frameworks.
- Inspirational leadership style, with a passion for developing people and building high-performance cultures.
- Strong commercial acumen, strategic thinking, and a passionate drive for results.
- Commitment to ethical sales practices and delivering exceptional customer outcomes.
Why this matters?
- Purpose: Make a real difference in people’s lives by helping families plan for the future with confidence and compassion.
- Autonomy: Shape and lead a critical business function with full executive support.
- Reward: Competitive package, recognition, and the chance to leave a lasting legacy in a respected national brand.
- Growth: Be part of a senior leadership team driving innovation and transformation in a vital sector.
What We Provide To You
- Annual salary of up to £85,000.
- Performance-Based Bonus.
- Company Bonus Scheme (10%).
- £6,000 Car Allowance.
- 25 Days Holiday +
Director of Telephony Sales and Customer Acquisition in London employer: Dignity Funerals Ltd
Contact Detail:
Dignity Funerals Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Telephony Sales and Customer Acquisition in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Director of Telephony Sales role. Personal referrals can give you a leg up, so don’t be shy about asking for introductions.
✨Tip Number 2
Prepare for interviews by researching Dignity Funerals and their values. Understand their approach to customer care and compliance, and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share specific examples of how you've built and inspired high-performing teams in the past. Highlight your ability to drive commercial success and maintain a customer-centric approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Dignity Funerals.
We think you need these skills to ace Director of Telephony Sales and Customer Acquisition in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Director of Telephony Sales and Customer Acquisition. Highlight your leadership experience, sales achievements, and any relevant metrics that showcase your ability to drive results in a telephony environment.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share your vision for building a telephony sales department and how your past experiences align with our mission at Dignity Funerals.
Showcase Your Leadership Style: We want to know how you inspire and develop teams! In your application, give examples of how you've built high-performing teams in the past and how you plan to foster a culture of excellence and accountability in our sales department.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Dignity Funerals Ltd
✨Know Your Numbers
As a Director of Telephony Sales, you’ll need to demonstrate your understanding of sales metrics and financial oversight. Brush up on key performance indicators relevant to telephony sales and be ready to discuss how you've driven revenue growth in previous roles.
✨Showcase Your Leadership Style
This role requires an inspirational leader who can build high-performing teams. Prepare examples of how you've successfully recruited, coached, and motivated sales teams in the past. Highlight your approach to fostering a culture of excellence and accountability.
✨Understand the Customer Journey
Dignity Funerals places a strong emphasis on customer experience. Be prepared to discuss how you would shape the customer journey for pre-paid funeral plans, ensuring empathy and compliance at every touchpoint. Think about specific strategies you’ve implemented to enhance customer satisfaction.
✨Collaborate and Innovate
This position involves working closely with various departments. Come equipped with ideas on how to integrate sales processes with marketing, operations, and compliance. Discuss any innovative tools or practices you've introduced in previous roles that improved efficiency and results.
