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- Tasks: Support families with empathy and professionalism during sensitive times.
- Company: Join Dignity, a trusted name in funeral services with over 200 years of history.
- Benefits: Enjoy competitive salary, generous holiday allowance, and professional development opportunities.
- Why this job: Make a real difference in people's lives while building meaningful community relationships.
- Qualifications: Empathy, communication skills, and a willingness to learn are essential.
- Other info: Flexible working hours and potential for bonuses make this role rewarding.
The predicted salary is between 15379 - 21530 £ per year.
We’re looking for an empathetic and well-organised individual to join our team as a Funeral Service Specialist. You’ll be the first person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism. Based at our branch in St Neots, you’ll take pride in the day-to-day running of the branch, supporting families, ensuring high standards, and building trusted local relationships. To become the arranger of choice in your community, you’ll also be trained to provide guidance on Funeral Plans and support with ceremonial duties when required.
Your Impact and Responsibilities:
- Supporting families with empathy, professionalism, and attention to detail.
- Arrange funerals that meet family wishes, cultural practices, and legal requirements.
- Oversee day-to-day branch operations, including administration and presentation.
- Liaise with suppliers such as ministers, celebrants, and florists.
- Lead chapel visits, as required, supporting the families with their requests.
- Take accountability for raising awareness of funeral plans and contributing to plan sales within the branch.
- Represent the branch in the local community and contribute to outreach.
- Train in Funeral Conducting to assist with ceremonial duties during peak times.
- Uphold Dignity’s standards of professionalism, care, and service.
Skills and Knowledge:
- Compassion, calmness, and empathy in emotionally sensitive situations.
- Communication, organisation, and administrative skills - confident with legal paperwork.
- Confident working independently, with branch-level responsibility.
- Comfortable in settings where the deceased may be resting, including chapel visits.
- Willingness to work flexibly (including weekends/on-call if needed).
- A Full UK Driving Licence (desirable, not essential).
- Experience in customer service, care, or admin (beneficial - complete training is provided).
What We Offer:
- Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes.
- Commission Potential: up to £2,000.00 OTE per annum.
- Bonus Potential: Unlock the possibility of earning additional bonuses.
- Life Assurance Cover: Enjoy peace of mind with our life assurance cover.
- Health & Wellbeing Programme: Benefit from an employee assistance programme.
- Holiday Allowance: Start with a generous leave entitlement of 30-33 days per year, inclusive of Bank Holidays.
- Pension Scheme: Plan for the future with our contributory pension scheme.
Next Steps:
To join us in this role, hit the 'apply' button to submit your application, and a member of our Talent Acquisition Team will be in touch!
Funeral Service Specialist in Lincoln employer: Dignity Funerals Ltd
Contact Detail:
Dignity Funerals Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Funeral Service Specialist in Lincoln
✨Tip Number 1
Get to know the company! Research T.L Cobbold Funeral Directors and understand their values and services. This will help you connect with them during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your empathy skills! Since this role is all about supporting families during tough times, think of scenarios where you can demonstrate your compassion and calmness. Role-playing with a friend can help you feel more prepared.
✨Tip Number 3
Network like a pro! Reach out to people in the funeral service industry or join local community groups. Building relationships can lead to valuable insights and even job opportunities. Plus, it shows you're proactive!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest updates and opportunities at Dignity. Don’t miss out on your chance to shine!
We think you need these skills to ace Funeral Service Specialist in Lincoln
Some tips for your application 🫡
Show Your Empathy: As a Funeral Service Specialist, empathy is key. Make sure your application reflects your understanding of the emotional nature of this role. Share any relevant experiences where you've supported others in sensitive situations.
Be Organised and Detailed: Attention to detail is crucial in this job. When writing your application, ensure it's well-structured and free from errors. Highlight any experience you have with administration or managing details, as this will show us you're ready for the responsibilities.
Communicate Clearly: Your communication skills are vital in this role. Use clear and concise language in your application. Avoid jargon and make sure your passion for helping families comes through in your writing.
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will be processed efficiently, and you'll be one step closer to joining our compassionate team at Dignity!
How to prepare for a job interview at Dignity Funerals Ltd
✨Show Your Empathy
As a Funeral Service Specialist, empathy is key. During the interview, share examples of how you've supported others in emotionally sensitive situations. This will demonstrate your ability to connect with families and provide the reassurance they need.
✨Know the Details
Familiarise yourself with the legal requirements and cultural practices related to funerals. Being able to discuss these details confidently will show that you’re well-prepared and serious about the role. It’s all about making families feel understood and cared for.
✨Highlight Your Organisational Skills
This role involves a lot of administration and coordination. Be ready to talk about your organisational skills and any relevant experience you have. Mention specific tools or methods you use to stay organised, as this will reassure them of your capability to manage day-to-day operations.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or community outreach initiatives. This shows your genuine interest in the role and helps you understand how you can contribute to the branch's success.
