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For Companies At a Glance
- Tasks: Lead a compassionate team supporting families during sensitive times and ensure smooth service delivery.
- Company: Join Dignity, a trusted funeral provider with over 200 years of history.
- Benefits: Enjoy 30-33 days annual leave, training opportunities, and a company pension.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in management is essential; no previous funeral experience required.
- Other info: Full training provided, with a focus on empathy and professionalism.
The predicted salary is between 28003 - 28003 £ per year.
We’re looking for a compassionate and reliable individual to join Ginns & Gutteridge Funeral Directors as a Funeral Operations Team Leader (FSO Level 3). This role offers the chance to support families at one of life’s most sensitive moments, playing a key part in delivering respectful, meaningful services that truly make a difference.
Key Responsibilities
- Support the Care Centre Manager/Service Delivery Lead and lead with diary coordination.
- Oversee the training and mentoring of the Level 1 and Level 2 Funeral Service Operatives in your team.
- Carry out one-to-one meetings with Funeral Service Operatives to ensure consistency and address training and development needs.
- Participate in an out-of-hours on-call rota (including nights/weekends) to support families, including taking first calls and leading on inter cares.
- Complete Garage orders to support operational efficiency and lead back-of-house activities, including service delivery.
- Support the Funeral Director in delivering a seamless service and ceremonial work.
- Manage rotas and staffing to ensure cost of funeral delivery is controlled and overtime and casual staff usage align with business requirements.
- Prepare the deceased (washing, dressing, presentation) in accordance with family, religious, or cultural wishes.
About You
- Confident in overseeing team training, mentoring and conducting regular 1:1s.
- Experience within a Team Leader or shift management role.
- Demonstrates empathy, professionalism, and composure under pressure.
- Respectful, caring approach when supporting both colleagues and families.
- Physically capable of manual handling tasks, including lifting and carrying.
- Comfortable working in direct contact with the deceased in a variety of conditions.
- Reliable, flexible, and able to work outside standard hours when needed.
- Prizes presenting themselves in a professional and dignified manner.
- Holds a Full UK Driving Licence (essential).
- No previous funeral experience is necessary, however experience in a management role is essential.
What We Offer
- A meaningful role supporting families in your community.
- Full training and personal development opportunities.
- 30 - 33 days annual leave, inclusive of bank holidays.
- Uniform and all necessary equipment provided.
- Company pension and life assurance.
- Access to an employee assistance programme for wellbeing support.
- Annual company bonus.
We’d love to hear from you if you’re looking to join a compassionate team committed to delivering the highest standards of care.
Next Steps
To join us in this role, simply hit the 'apply' button to submit your application and a member of our Talent Acquisition Team will be in touch.
About Us
We are Dignity, one of the UK’s oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. We operate Farewill, a major will writer and probate provider, and today we are over 4,000 people across the UK, driven by the goal to care for families with compassion and professionalism.
Equality, Diversity and Inclusion
We know that diverse teams make better decisions and we’d love to hear from you. If you need any accessibility accommodations, please let us know.
Funeral Operations Team Leader in Leicester employer: Dignity Funerals Ltd
Contact Detail:
Dignity Funerals Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Funeral Operations Team Leader in Leicester
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Ginns & Gutteridge. Understanding their values and how they support families can help you connect better during your chat.
✨Tip Number 2
Practice your empathy skills! Since this role is all about supporting families during tough times, think of examples from your past where you've shown compassion and professionalism. Share these stories in your interview!
✨Tip Number 3
Be ready to discuss team leadership! As a Funeral Operations Team Leader, you'll need to show that you can mentor and train others. Prepare some examples of how you've successfully led a team or managed conflicts in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our compassionate team at Dignity.
We think you need these skills to ace Funeral Operations Team Leader in Leicester
Some tips for your application 🫡
Show Your Compassion: In your application, let us see your compassionate side! Share experiences where you've supported others, especially in tough times. This role is all about empathy, so make sure that shines through.
Highlight Your Leadership Skills: We want to know about your experience in leading teams! Talk about any previous roles where you’ve mentored or trained others. It’s key for this position, so don’t hold back on showcasing your leadership abilities.
Be Professional and Dignified: Remember, this is a sensitive role. Present yourself in a professional manner in your written application. Use respectful language and maintain a dignified tone throughout your application to reflect the values we uphold.
Apply Through Our Website: Make it easy for us to find your application by applying directly through our website. It helps streamline the process and ensures your application gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Dignity Funerals Ltd
✨Understand the Role
Before your interview, take some time to really understand what being a Funeral Operations Team Leader involves. Familiarise yourself with the key responsibilities and think about how your past experiences align with them. This will help you articulate your fit for the role during the interview.
✨Show Empathy and Compassion
Given the sensitive nature of the job, it's crucial to demonstrate your ability to handle emotional situations with care. Prepare examples from your previous roles where you've shown empathy, whether in management or customer service. This will highlight your suitability for supporting families during difficult times.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and how they support their team members. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
✨Dress Professionally
First impressions matter, especially in a role that requires professionalism and dignity. Make sure to dress appropriately for the interview, reflecting the respectful nature of the funeral industry. This will set a positive tone right from the start.
