Learning & Development Trainer

Dignity is one of the UK's leading providers of funeral services, committed to delivering high-quality, compassionate care to the families we serve. With significant investment in digital transformation underway, we are rolling out our new FireHawk system across the country, and we’re looking for a capable and engaging Learning & Development Trainer to ensure our teams are fully equipped to embrace this change.

About The Role

As a Learning & Development Trainer, you’ll design and deliver impactful training programmes to help colleagues confidently use new systems and develop professionally. You’ll play a key role in embedding FireHawk—our new operational platform—while also driving a positive learning culture across a highly diverse, field-based workforce. You’ll work closely with our IT Training Manager, operational teams, and stakeholders at all levels, delivering both in-person and remote training interventions throughout the UK. We aim to deliver two training sessions per day and each training hub assignment will last approximately 6-8 weeks before moving to the next regional location.

Key Responsibilities

• Deliver engaging, role-relevant training sessions on the FireHawk system and other business-critical tools.
• Support the design of instructional content tailored to different job functions and digital skill levels.
• Facilitate the roll-out of training schedules across multiple regions, ensuring consistent and timely delivery.
• Provide hands-on coaching and support to employees post-training to reinforce learning.
• Collaborate with departments to ensure training aligns with operational and compliance standards.
• Evaluate training effectiveness and contribute to continuous improvement of training materials and methods.

What Success Looks Like

• Staff feel confident and competent using the Firehawk system.
• Positive feedback is received from training sessions.
• High levels of engagement and participation are maintained throughout.
• Administrators are equipped to support colleagues and manage system setup independently.

What We’re Looking For

• A UK Driving License holder who has access to their own vehicle.
• Proven experience in delivering effective IT and systems training within operational or customer-facing environments.
• Confident facilitating training for groups at all levels, with a people-first, empathetic approach.
• Strong communication, coaching, and stakeholder engagement skills.
• Comfortable travelling UK-wide with occasional overnight stays.
• Adaptable and resilient with the ability to tailor training for various learning styles and abilities.
• Experience in rolling out CRM or other enterprise systems is highly desirable.

What We Provide To You (Pro-rata Basis)

• £30,000 - £35,000 per annum.
• £4,000 Annual Car Allowance.
• 22 Days Holiday + Bank Holidays.
• Pension Scheme 4% matched.
• Life Assurance X2 annual salary.
• Free On-Site Parking at many sites UK-wide.
• Access to our internal apprentice & personal development schemes.

If you’re ready to play a key role in supporting colleagues through meaningful change and helping shape the future of funeral care, we’d love to hear from you!

What are the next steps?

To be considered for this role, please submit your application via the 'apply' button, where a member of our Talent Team will review your application.

FCA Statement

Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR). Please note in accordance with our pre-employment checks, all roles will require a criminal record check and further enhanced checks may apply. Certain roles will be subject to ongoing checks in line with the Group SMCR Framework (Fit & Proper Policy). Further details will be explained to you throughout the recruitment process.

Equality, Diversity and Inclusion Statement

Our Vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences. We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed, and bold action to promote inclusion and belonging.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.