Head of Business Systems

Contract: Permanent, Full-Time

Location: Hybrid - Maidenhead, Berkshire (flexible working, 3 days in office per week)

Salary: Competitive Package + £6,000 car allowance + bonus + extensive company benefits

Overview

Make systems work harder for people, and for purpose. At Dignity, we support families at some of the most important moments in their lives. Behind that service excellence sits a complex technology landscape - and we’re now looking for a Head of Business Systems to lead, modernise and optimise the platforms that underpin our organisation. This is a senior leadership role with real scope: you’ll own the strategy, stability and evolution of our enterprise and line‑of‑business systems, leading high‑performing teams and working closely with Finance, HR, Operations and Commercial colleagues to deliver measurable business value.

Responsibilities

• Enterprise systems leadership - setting the strategy, roadmap and operating model for Business Systems, ensuring predictable delivery, strong governance and continuous improvement.
• Finance systems ownership - accountable for Oracle E‑Business Suite, partnering with Finance to improve controls, reporting, automation and audit readiness.
• HR systems - owning and enhancing HR platforms to simplify processes and ensure high‑quality people data across the organisation.
• CRM transformation - leading the delivery and adoption of a new CRM solution, from implementation and integration through to benefits realisation.
• Specialist operational systems - owning and improving funeral and crematoria line‑of‑business platforms that support front‑line operations and customer journeys.
• Integration, data and reporting - driving a coherent integration strategy, improving data quality and enabling consistent operational and financial insight.
• Service, risk and vendor management - ensuring robust application support, effective supplier performance and strong compliance with regulatory and data protection requirements.

You’ll lead a multi‑disciplinary function including software development, data engineering and business analysis, creating a culture focused on service excellence, delivery discipline and pragmatic innovation.

What We’re Looking For

• Has significant experience leading enterprise applications or business systems functions, including people leadership.
• Brings hands‑on understanding of Oracle E‑Business Suite in a finance context.
• Has delivered and embedded CRM platforms, including migration, integration and user adoption.
• Has experience improving HR systems (HRIS) in partnership with HR teams.
• Is confident operating in regulated, customer‑facing environments and managing risk, controls and governance.
• Is commercially minded, outcome‑focused and comfortable balancing strategic vision with hands‑on delivery.
• Thrives in complex, cross‑functional environments and builds trusted relationships with senior stakeholders.

Why join us

• A senior, visible role with real influence across the organisation.
• The opportunity to lead a major transformation, including a CRM rollout.
• Work that genuinely matters, supporting colleagues who deliver essential services to families.
• Competitive annual salary.
• Other benefits: £6,000 car allowance, 25 days holiday + bank holidays, 10% annual company bonus, 4x life assurance, pension scheme, private healthcare, and hybrid flexible working.

About Us

We are Dignity, one of the UK’s oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. From launching the UK’s first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism. Now we are building the UK’s leading end of life company. As part of the Dignity Group, we also operate Farewill, the country’s largest will writer and one of the UK’s top probate providers, giving families support not just at the funeral, but before and after as well. Today we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end‑of‑life care.

Here to help, whenever you need.

FCA Statement

We’re regulated by the FCA, so some roles may be subject to background checks.

Equality, Diversity and Inclusion Statement

Our vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences. We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed, and bold action to promote inclusion and belonging.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate, and no fees will be payable. We reserve the right, depending on application numbers, to close or extend the closing dates for positions; we would therefore recommend an early application.