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- Tasks: Support families with funeral arrangements, ensuring care and professionalism.
- Company: Join Dignity Funerals, a trusted name in end-of-life care with over 200 years of history.
- Benefits: Enjoy flexible work, full training, generous leave, and a supportive team environment.
- Why this job: Make a meaningful impact by helping families during their toughest times with compassion and dignity.
- Qualifications: No prior experience needed; just bring empathy, organisation skills, and a Full UK Driving Licence.
- Other info: Work across various locations and receive all necessary equipment and uniform.
Join to apply for the Funeral Service Arranger role at Dignity Funerals Ltd
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Join to apply for the Funeral Service Arranger role at Dignity Funerals Ltd
Position: Mobile Funeral Service Arranger
Location: E.H Crouch Funeral Directors, Letchworth
Job Type: 38.33 Hours per week
Salary: ÂŁ25,652 per annum
We’re looking for a compassionate, organised individual to join us as a Mobile Funeral Service Arranger. In this dynamic role, you’ll provide cover across a group of funeral homes within our E.H Crouch brand based around Letchworth — supporting during peak funeral periods, staff holidays, and sickness.
You’ll be key in delivering consistent service across multiple branches, ensuring every family receives the same high standard of care and professionalism, regardless of location. If you thrive in varied settings, can manage multiple arrangements at different stages, and enjoy meeting new people every day, we’d love to hear from you.
Why This Role Matters
At Dignity, we believe that every farewell should be handled with compassion, dignity, and care. Your role will ensure that families feel supported, respected, and reassured every step of the way.
The Role
This is a rewarding and fast-paced position that requires adaptability, empathy, and strong organisational skills. You’ll be the first point of contact for families, guiding them through funeral arrangements and ensuring each service is planned and delivered with care.
Key Responsibilities:
- Support families with empathy, professionalism, and attention to detail
- Arrange funerals in line with individual wishes, cultural practices, and legal requirements
- Travel between funeral homes to provide cover as needed — supporting with arrangements, branch duties, and ceremonial activities
- Manage multiple funeral arrangements simultaneously at different stages of progress
- Liaise with ministers, celebrants, florists, and other suppliers
- Guide families through Funeral Plan options as trained
- Represent the brand and Dignity in each community with consistency and compassion
- Train in Funeral Conducting to assist with ceremonial duties during busy periods
- Maintain branch presentation, administration, and customer care standards across all locations
About You
We’re looking for someone who:
- Brings compassion, professionalism, and calm under pressure
- Thrives in changing environments and enjoys supporting different teams
- Has excellent communication, administration, and organisational skills
- Is confident managing multiple tasks and arrangements at varying stages
- Holds a Full UK Driving Licence and is comfortable with regular travel between locations
- Is comfortable working in settings where the deceased may be resting, including preparation areas and chapel visits
- Has flexibility to work occasional weekends
- Previous experience in funeral care, administration, or a customer-facing role is beneficial — but full training will be provided
What We Offer
- A meaningful role supporting families when they need it most
- Full training and development, including Funeral Plan Consultancy and Funeral Conducting
- The opportunity to work flexibly across a network of funeral homes
- Uniform and all necessary equipment provided
- 30 – 33 days annual leave, inclusive of bank holidays
- Company pension, employee assistance programme, and life assurance
We wouldn’t be able to provide this essential service without our people. If you’d like to be part of a compassionate team dedicated to delivering the highest standards of care — we’d love to hear from you.
What are the next steps?
To join us in this role, simply hit the \’apply\’ button to submit your application and a member of our Talent Acquisition Team will be in touch!
About Us
We are Dignity, one of the UK’s oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. From launching the UK’s first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism.
Now we are building the UK’s leading end of life company. As part of the Dignity Group, we also operate Farewill, the country’s largest will writer and one of the UK’s top probate providers, giving families support not just at the funeral, but before and after as well.
Today we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end of life care. Here to help, whenever you need.
FCA Statement
We’re regulated by the FCA, so some roles may be subject to background checks
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products, and create a better place to work. Whoever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you. And if there’s anything you need to make the process more accessible, please let us know
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
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Funeral Service Arranger employer: Dignity Funerals Ltd
Contact Detail:
Dignity Funerals Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Funeral Service Arranger
✨Tip Number 1
Familiarise yourself with the values and mission of Dignity Funerals. Understanding their commitment to compassion and professionalism will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Dignity Funerals. They can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for your interview.
✨Tip Number 3
Demonstrate your empathy and organisational skills in any interactions you have with the company. Whether it's through a phone call or an informal meeting, showing that you can handle sensitive situations with care is crucial.
✨Tip Number 4
Be prepared to discuss your flexibility and adaptability. Since the role involves travelling between locations and managing multiple arrangements, showcasing examples from your past experiences where you've thrived in dynamic environments will set you apart.
We think you need these skills to ace Funeral Service Arranger
Some tips for your application 🫡
Understand the Role: Before applying, take time to thoroughly understand the responsibilities and requirements of the Funeral Service Arranger position. This will help you tailor your application to highlight relevant skills and experiences.
Craft a Personal Statement: Write a personal statement that reflects your compassion and professionalism. Share specific examples of how you've supported others in challenging situations, as this role requires empathy and care.
Highlight Relevant Experience: If you have previous experience in funeral care, administration, or customer service, make sure to highlight this in your CV. Even if your experience is not directly related, focus on transferable skills such as organisation and communication.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Dignity Funerals Ltd
✨Show Your Compassion
In a role like Funeral Service Arranger, empathy is key. Be prepared to share examples of how you've supported others in difficult situations, demonstrating your ability to handle sensitive matters with care.
✨Highlight Organisational Skills
This position requires managing multiple arrangements simultaneously. Discuss your experience with organisation and time management, perhaps by sharing a specific instance where you successfully juggled various tasks.
✨Demonstrate Flexibility
Since the role involves travelling between locations and adapting to different teams, be ready to talk about your adaptability. Share experiences where you've thrived in changing environments or taken on new challenges.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Think about potential challenges you might face in this role and how you would approach them, ensuring you convey your calmness under pressure.
