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- Tasks: Lead daily operations at our Care Centre, ensuring dignified care and service excellence.
- Company: Dignity Funerals Ltd supports families with compassion during difficult times across East Kent.
- Benefits: Enjoy 30-33 days annual leave, a company pension, and an annual bonus.
- Why this job: Make a meaningful impact by supporting families and leading a dedicated team.
- Qualifications: Strong leadership experience in service or logistics; full UK driving licence required.
- Other info: Full training provided; flexible working hours may be necessary.
The predicted salary is between 28000 - 40000 £ per year.
Location: Folkestone, East Kent
Job Type: Full-Time, Permanent
Salary: £34,000 per annum + annual car allowance
We’re looking for an experienced and proactive individual to join our team as a Funeral Operations Manager (Service Delivery Lead) based from our Care Centre in Folkestone, serving communities across East Kent. In this vital role, you’ll lead day-to-day operations at one of our dedicated Care Centres, overseeing our back-of-house team and ensuring dignified, high-quality care for the deceased. You’ll play a key leadership role in maintaining service excellence, compliance, and workforce coordination — helping us uphold our commitment to families and the community.
Why This Role Matters
At Dignity, we believe that how we care for someone after death is just as important as how we support their family. Our Care Centres are at the heart of this promise, and your leadership will ensure each and every person is treated with the dignity, respect, and professionalism they deserve.
The Role
As Service Delivery Lead, you’ll take full accountability for the operational performance of your site. From managing Funeral Service Operatives and Shift Supervisors, to coordinating diary planning, fleet use, and stock control — your role is all about ensuring seamless service behind the scenes. You’ll champion regulatory compliance, coach and develop your team, and be the key contact in the absence of management.
Key Responsibilities:
- Oversee daily operations and resource allocation within the Care Centre
- Lead and support a team including FSOs, Embalmers, and Shift Supervisors
- Ensure dignified care of the deceased and timely service delivery
- Maintain a safe, compliant, and efficient working environment
- Drive operational excellence through cost control and logistics coordination
- Foster a culture of accountability, professionalism, and continuous improvement
- Collaborate closely with Front of House and Service Delivery teams
- Support out-of-hours deceased collections when required
- Monitor and ensure adherence to regulatory, health & safety, and company standards
- Lead regular audits and quality checks to maintain service excellence
About You
We’re looking for someone who:
- Has strong leadership experience within a service-led or logistics environment
- Is confident managing people, resources, and operations under pressure
- Understands the importance of delivering dignified care and professional service
- Has solid knowledge of regulatory compliance and health & safety standards
- Is adaptable, solutions-focused, and an excellent communicator
- Holds a Full UK Driving Licence (essential)
- Is comfortable working flexibly, including out-of-hours support where necessary
What We Offer
- A meaningful role supporting families when they need it most
- Full training and development, including Funeral Plan Consultancy
- Uniform and all necessary equipment provided
- 30 - 33 days annual leave, inclusive of bank holidays
- Company pension, employee assistance programme, and life assurance
- Annual company bonus
We wouldn’t be able to provide this essential service without our people. If you’d like to be part of a compassionate team dedicated to delivering the highest standards of care — we’d love to hear from you.
What are the next steps?
If this sounds like the next step in your career and you’re ready to support families and lead with professionalism, simply hit the ‘apply’ button. A member of our Talent Acquisition Team will be in touch to guide you through the next steps.
About Us
At Dignity, we’re here for families when it matters most. With compassion, professionalism, and integrity at the heart of everything we do, we take pride in supporting people through one of life’s most difficult moments. Every member of our team plays a vital role in delivering exceptional service and care to those who need us.
With over 500 funeral homes across the UK, Dignity Funerals is a trusted presence in local communities, operating under respected and well-known local names. We’re proud to offer a truly personal and attentive service — one that’s tailored to the individual needs and wishes of every family we support.
We’re also part of the wider Dignity Group, a growing organisation with the unique ability to support every aspect of end-of-life planning and care.
FCA Statement
Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients.
Equality, Diversity and Inclusion Statement
Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences. We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.
Funeral Operations Manager employer: Dignity Funerals Ltd
Contact Detail:
Dignity Funerals Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Funeral Operations Manager
✨Tip Number 1
Familiarise yourself with the specific values and mission of Dignity Funerals. Understanding their commitment to dignified care will help you align your responses during interviews, showcasing your passion for the role.
✨Tip Number 2
Network with current or former employees of Dignity Funerals. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your experience and leadership style.
✨Tip Number 3
Prepare examples of how you've successfully managed teams in high-pressure environments. Highlighting your leadership skills and ability to maintain service excellence under stress will resonate well with the hiring team.
✨Tip Number 4
Research the regulatory compliance and health & safety standards relevant to the funeral industry. Being knowledgeable about these areas will demonstrate your commitment to maintaining high standards in your potential role.
We think you need these skills to ace Funeral Operations Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements. Highlight your relevant experience in leadership, service delivery, and compliance in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the Funeral Operations Manager role. Emphasise your leadership experience and any relevant qualifications in health and safety standards.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing dignified care and your understanding of the funeral industry. Use specific examples from your past roles to demonstrate how you meet the job requirements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Dignity Funerals Ltd
✨Understand the Role's Importance
Before your interview, take some time to reflect on why the role of Funeral Operations Manager is crucial. Dignity Funerals Ltd places a strong emphasis on dignified care for the deceased and support for families. Be prepared to discuss how you can contribute to this mission.
✨Showcase Your Leadership Skills
As a Funeral Operations Manager, you'll be leading a team. Highlight your previous leadership experiences, especially in service-led or logistics environments. Share specific examples of how you've successfully managed teams and improved operations under pressure.
✨Familiarise Yourself with Compliance Standards
Knowledge of regulatory compliance and health & safety standards is essential for this role. Brush up on relevant regulations and be ready to discuss how you have ensured compliance in past positions. This will demonstrate your readiness to uphold Dignity's high standards.
✨Prepare Questions About Team Dynamics
During the interview, ask insightful questions about the team you'll be managing and the culture at Dignity Funerals Ltd. This shows your interest in fostering a positive work environment and your commitment to continuous improvement within the team.
