Compliance Advice Manager

Location: Sutton Coldfield, Birmingham (3 days in office)

Job Type: Full-Time / Permanent

Salary: Up to £65,000 per annum

Join Dignity - Where Compliance Meets Purpose. At Dignity, we are proud to be one of the UK's most recognised providers of funeral services and pre-paid funeral plans. Operating in a regulated environment, we are committed to maintaining the highest standards of integrity, transparency, and customer care. As we continue to evolve and lead the industry through regulatory changes and enhanced customer expectations, we’re looking for a skilled Compliance Advice Manager to join our Risk & Compliance team. This is a high-impact opportunity to help shape our compliance strategy and provide expert, independent guidance across our regulated funeral plan activities. You’ll operate in the second line of defence, delivering clear, proportionate advice and ensuring our business complies with FCA and industry regulations, including FPCOBS and Consumer Duty.

Key Responsibilities

• Lead the provision of proportionate and practical regulatory advice across business units.
• Support incident closure and guide remediation activity through Monitoring and Audit findings.
• Conduct horizon scanning and communicate regulatory change using our Regulatory Radar.
• Own the compliance sign-off process for financial promotions and perform quality spot checks.
• Support regulatory reporting, audit readiness, and manage responses to the FCA and other bodies.
• Escalate issues where needed and support senior management in risk and compliance matters.
• Deliver training across the business to raise awareness and embed a strong compliance culture.

About You

We’re looking for someone who:

• Brings demonstrated experience in a second line of defence compliance advisory role within a regulated financial services environment.
• Has working knowledge of FCA regulation (especially FPCOBS), Consumer Duty, and horizon scanning.
• Is a clear communicator and trusted adviser to senior stakeholders across marketing, legal, operations, and product teams.
• An analytical thinker who can proactively assess regulatory changes, conduct horizon scanning, and translate risk into practical business impact.
• Can simplify complex regulation into actionable business advice with a pragmatic mindset.
• Demonstrates high attention to detail, integrity, and a proactive approach to managing compliance risks.

What We Offer

• Annual salary of up to £65,000.
• 25 days annual leave + bank holidays.
• BUPA private healthcare (Self).
• Company pension.
• X2 Life Assurance.
• Annual company bonus.
• Access to our internal colleague development schemes.

About Us

At Dignity, we’re here for families when it matters most. With compassion, professionalism, and integrity at the heart of everything we do, we take pride in supporting people through one of life’s most difficult moments. Every member of our team plays a vital role in delivering exceptional service and care to those who need us. With over 500 funeral homes across the UK, Dignity Funerals is a trusted presence in local communities, operating under respected and well-known local names. We’re proud to offer a truly personal and attentive service — one that’s tailored to the individual needs and wishes of every family we support.

We’re also part of the wider Dignity Group, a growing organisation with the unique ability to support every aspect of end-of-life planning and care. This includes:

• Our Crematoria and Memorials Group, managing 45 crematoria nationwide
• Dignity Funeral Plans, giving people peace of mind by allowing them to plan ahead
• The recently acquired Farewill, a leading provider of online wills and probate services

Together, our goal is simple: to provide families with continuity, care, and clarity — from planning and preparation through to the funeral itself, and beyond.

FCA Statement

Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).

Equality, Diversity and Inclusion Statement

Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences. We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.