Sales & Retention Agent in Birmingham

Contract: Full-Time, Permanent – 38.75 hours per week (shift work with 1 in every 4 Saturdays).

Location: Head Office, Birmingham (On-Site).

Salary: £30,000 – £35,000 per annum (OTE – On Target Earnings).

At Dignity Funerals, we believe in providing families with respectful and dignified end‑of‑life services that truly honour their loved ones. As a leading provider of funeral services, we support our clients through some of life’s most difficult moments, and we pride ourselves on offering compassionate, high‑quality service.

• Respond to inbound calls from potential customers inquiring about Dignity’s services, adapting your approach to align with each customer’s unique needs and circumstances.
• Proactively reach out to potential or existing customers to introduce our offerings and generate interest.
• Stay up to date with Dignity’s product offerings, services, and procedures by attending regular training sessions and briefings.
• Work 5 days a week on a rota basis, including some evenings and weekends.
• Follow a mandatory script to comply with FCA guidelines.
• Provide clear, concise, and prompt information to potential members in a way that follows a TCF approach.

• Previous sales experience is considered an advantage.
• Demonstrated ability to work effectively under pressure, consistently meeting deadlines and achieving targets.
• Strong capability to manage multiple tasks simultaneously, prioritise responsibilities, and deliver exceptional results.
• Flexible and cooperative team player with a can‑do attitude, the ability to take initiative and celebrate and contribute to the success of others.
• Committed to understanding and fulfilling customer requirements efficiently and within agreed timelines.

• Uncapped earning potential with a realistic OTE of £35,000 per annum.
• 22 days holiday + Bank Holidays.
• Pension scheme – 4% matched.
• Life assurance equal to 2× annual salary.
• Free on‑site parking.
• Access to internal apprenticeship and personal development schemes.

To be considered for this role, please submit your application via the ‘apply’ button, where a member of our Talent Team will review your application.

As an FCA‑regulated organisation, we are committed to adopting the highest standards and employ individuals with the appropriate skills, experience and integrity to protect both the company and our clients.

Our vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences. We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.

Unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. We reserve the right, depending on application numbers, to close or extend the closing dates for positions; we would therefore recommend an early application.