At a Glance
- Tasks: Coordinate property maintenance and manage facilities requests in a dynamic environment.
- Company: Join Dignity, a compassionate company supporting families across the UK.
- Benefits: Enjoy a competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Be part of a diverse team committed to equality and inclusion.
- Why this job: Make a real difference by ensuring safe and well-maintained environments for communities.
- Qualifications: Experience in facilities coordination and strong organisational skills are essential.
The predicted salary is between 27000 - 27000 £ per year.
Location: Hybrid, Birmingham, Sutton Coldfield
Hours: 38.75 hours per week
Reporting to: Head of Property Services & Procurement
Salary: £27,000 per annum
At Dignity, we are proud to support families and communities across the UK with care, professionalism and compassion. Our property and facilities teams play a vital role in ensuring our sites remain safe, well‑maintained and operationally effective for colleagues, families and visitors.
The Role
As Property Coordinator, you will act as a key first point of contact for sites, managing facilities requests and coordinating maintenance activities from initial logging through to completion. You will work closely with internal teams and external contractors to ensure maintenance and compliance activity is delivered efficiently, supporting safe and well‑maintained environments across Dignity’s estate. Your role will involve balancing operational priorities, coordinating contractors and ensuring clear communication with stakeholders at every stage.
Key Responsibilities
- Helpdesk & Job Coordination
- Act as the first point of contact for facilities queries via phone, shared inboxes and the FM system.
- Log and triage maintenance requests accurately within the facilities management system.
- Manage a high volume of reactive and planned jobs, ensuring requests are progressed and completed within agreed SLAs.
- Provide regular updates to site teams and ensure issues are resolved efficiently.
- Contractor & Supplier Coordination
- Liaise with contractors to organise works, challenge delays, and ensure service standards are met.
- Track quotes, works in progress and outstanding tasks.
- Support monitoring of contractor performance and service delivery.
- Compliance & Safety Support
- Schedule and track statutory inspections and planned maintenance activities.
- Ensure compliance documentation, certificates and remedial actions are recorded accurately.
- Escalate compliance risks, recurring defects or potential safety concerns.
- Administration & Systems
- Maintain accurate records across property systems, trackers and shared databases.
- Support the production of weekly and monthly helpdesk and performance reports.
- Identify opportunities to improve processes and working practices.
- Stakeholder Support
- Build strong relationships with site teams and understand operational requirements.
- Communicate clearly and empathetically, particularly when supporting colleagues in sensitive environments.
- Provide professional support to the wider Property and Facilities team.
About You
We’re looking for someone who combines organisation, customer service and problem‑solving skills with the ability to manage multiple requests in a fast‑moving operational environment. You will likely bring:
- Experience working in facilities, helpdesk, property coordination or operational support roles.
- Experience managing high volumes of work within SLA‑driven environments.
- Strong contractor coordination and stakeholder communication skills.
- Good organisational skills with the ability to manage multiple priorities.
- Confidence using IT systems and producing accurate records and reports.
- Experience supporting compliance processes or working in regulated environments such as healthcare or bereavement services would be advantageous.
Skills & Technical Knowledge
- Strong IT skills, including Outlook, Excel, Teams and Word.
- Experience using facilities management systems (such as Expansive) is desirable.
- Understanding of basic compliance areas such as fire, water and electrical safety is beneficial.
Why Join Dignity?
At Dignity, our values guide everything we do. We are committed to creating environments where colleagues feel supported and where families receive services delivered with care and respect. Joining our Property Services team means playing an important role in maintaining safe, compliant and dignified environments across our estate, helping ensure our facilities support the vital services we provide.
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you. And if there’s anything you need to make the process more accessible, please let us know.
FCA Statement
The FCA regulates us so that some roles may be subject to background checks.
Property Coordinator FTC in Birmingham employer: Dignity Funerals Ltd
Dignity is an exceptional employer that prioritises the well-being of its employees while delivering compassionate services to families and communities across the UK. With a strong commitment to equality, diversity, and inclusion, Dignity fosters a supportive work culture where colleagues can thrive and grow professionally. The hybrid working model in Birmingham and Sutton Coldfield offers flexibility, while the opportunity to contribute to meaningful work in property services ensures that every team member plays a vital role in maintaining safe and dignified environments.
StudySmarter Expert Advice🤫
We think this is how you could land Property Coordinator FTC in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dignity and their values. This will help you connect your skills and experiences to what they care about, showing that you're not just another candidate.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on how your past experiences relate to the Property Coordinator role, especially around managing facilities and coordinating contractors.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of specific examples where you've successfully managed multiple requests or resolved issues quickly. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Property Coordinator FTC in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your organisation, customer service, and problem-solving skills to show us you’re the right fit for the Property Coordinator role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this position. Share specific examples of how you've managed facilities or coordinated contractors in the past, and how that experience aligns with what we’re looking for.
Showcase Your IT Skills:Since strong IT skills are essential for this role, mention any experience you have with Outlook, Excel, Teams, or facilities management systems. We want to see that you’re comfortable using technology to keep things running smoothly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Dignity Funerals Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Property Coordinator role. Familiarise yourself with the key responsibilities like managing facilities requests and coordinating maintenance activities. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires juggling multiple tasks, be prepared to discuss how you've successfully managed high volumes of work in the past. Share specific examples where your organisational skills made a difference, especially in fast-paced environments. This will demonstrate your ability to thrive under pressure.
✨Communicate Clearly and Empathetically
As a Property Coordinator, you'll need to build strong relationships with site teams and contractors. Practice articulating your thoughts clearly and empathetically during the interview. Use examples from your previous roles where effective communication led to successful outcomes, particularly in sensitive situations.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the tools they use, or how they measure success in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
