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- Tasks: Support families during difficult times by arranging meaningful funerals with care and professionalism.
- Company: Join Dignity, a trusted name in funeral services with over 200 years of history.
- Benefits: Enjoy competitive salary, bonuses, generous holiday allowance, and health support.
- Why this job: Make a real difference in people's lives during their most challenging moments.
- Qualifications: Empathy, strong communication skills, and a willingness to learn are essential.
- Other info: Flexible working hours and opportunities for professional development await you.
The predicted salary is between 29279 - 32279 £ per year.
Location: Francis Chappell & Sons Funeral Directors, Bexleyheath
Job Type: Full‑time, permanent – 38.33 hours per week
Salary: £29,279.00 per annum plus commission (OTE: £2‑3k per annum)
We’re looking for an empathetic and well‑organised individual to join our team at Francis Chappell & Sons Funeral Directors as a Mobile Funeral Service Specialist (Level One). You’ll be the first person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism. Based at our branch in Bexleyheath, you’ll take pride in the day‑to‑day running of the branch, supporting families, ensuring high standards, and building trusted local relationships. To become the arranger of choice in your community, you’ll also be trained to provide guidance on Funeral Plans and support with ceremonial duties when required.
Why This Role Matters…
Being a Funeral Service Specialist means playing a central part in one of life’s most significant moments. You’re often the first person a grieving family turns to, and your presence can shape how they remember the most difficult of days.
Your Impact And Responsibilities…
- Supporting families with empathy, professionalism, and attention to detail
- Arrange funerals that meet family wishes, cultural practices, and legal requirements – arranging funerals with clarity, compassion and precision, offering all relevant products
- Oversee day‑to‑day branch operations, including administration and presentation
- Liaise with suppliers such as ministers, celebrants, and florists
- Lead chapel visits, as required, supporting the families with their requests
- Take accountability for raising awareness of funeral plans and contributing to plan sales within the branch
- Represent the branch in the local community and contribute to outreach
- Train in Funeral Conducting to assist with ceremonial duties during peak times
- Uphold Dignity’s standards of professionalism, care, and service
Skills And Knowledge…
- Compassion, calmness, and empathy in emotionally sensitive situations
- Communication, organisation, and administrative skills – confident with legal paperwork
- Confident working independently, with branch‑level responsibility
- Comfortable in settings where the deceased may be resting, including chapel visits
- Willingness to work flexibly (including weekends/on‑call if needed)
- Full UK Driving Licence (desirable, not essential) – Ability to travel to client homes and local branches is important
- Experience in customer service, care, or admin (beneficial – complete training is provided)
What We Offer…
- Professional development: A comprehensive induction plan and the opportunity to complete in‑house development programmes to set you up for success or to pursue a qualification through our apprenticeship programme.
- Memorialisation Commission Potential: up to £2,000.00 OTE per annum
- Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
- Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family’s future.
- Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing.
- Holiday Allowance: Start with a generous leave entitlement of 30–33 days per year, inclusive of Bank Holidays.
- Pension Scheme: Plan for the future with our contributory pension scheme, helping you save for a secure retirement.
What are the next steps?
To join us in this role, hit the ‘apply’ button to submit your application, and a member of our Talent Acquisition Team will be in touch!
Mobile Funeral Service Specialist in Bexleyheath employer: Dignity Funerals Ltd
Contact Detail:
Dignity Funerals Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Funeral Service Specialist in Bexleyheath
✨Tip Number 1
Get to know the company! Research Francis Chappell & Sons and understand their values. When you show genuine interest in their mission, it’ll shine through in your conversations.
✨Tip Number 2
Practice your empathy skills! Since this role is all about supporting families during tough times, think of scenarios where you can demonstrate compassion and professionalism. Role-play with a friend if you need to!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might just land you a recommendation.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining a team that truly cares.
We think you need these skills to ace Mobile Funeral Service Specialist in Bexleyheath
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and how they’ve shaped your approach to supporting families.
Show Your Empathy: This role is all about compassion and care. Make sure to highlight any relevant experiences where you've demonstrated empathy, especially in sensitive situations. It’ll show us you’re the right fit for this important role.
Tailor Your Application: Take a moment to read through the job description and align your skills with what we’re looking for. Mention specific examples that relate to the responsibilities and values we hold dear at Francis Chappell & Sons.
Apply Through Our Website: We encourage you to hit that ‘apply’ button on our website! It’s the best way to ensure your application gets to us directly, and it makes the process smoother for everyone involved.
How to prepare for a job interview at Dignity Funerals Ltd
✨Show Your Empathy
As a Mobile Funeral Service Specialist, empathy is key. During the interview, share personal experiences where you've supported someone in a difficult time. This will demonstrate your ability to connect with grieving families and show that you understand the emotional weight of the role.
✨Know the Company
Research Francis Chappell & Sons and their values. Familiarise yourself with their history and approach to funeral services. Being able to discuss how your values align with theirs will show that you're genuinely interested in the position and committed to their mission.
✨Prepare for Scenario Questions
Expect questions about how you'd handle sensitive situations. Think of examples where you've had to manage delicate conversations or make tough decisions. Practising these scenarios will help you articulate your thought process and reassure the interviewers of your capability.
✨Highlight Your Organisational Skills
This role requires strong organisational abilities. Be ready to discuss your experience with managing multiple tasks, especially in high-pressure environments. Use specific examples to illustrate how you keep things running smoothly, as this will be crucial for day-to-day operations.