At a Glance
- Tasks: Lead and innovate probate operations to simplify and enhance service delivery.
- Company: Join Dignity Legal Services, transforming probate with cutting-edge technology.
- Benefits: Competitive salary, 25 days holiday, hybrid work model, and career development opportunities.
- Other info: Dynamic start-up environment within a well-established group, offering significant growth potential.
- Why this job: Make a meaningful impact on families during challenging times while driving operational excellence.
- Qualifications: Experience in operational processes and strong leadership skills; legal background is a plus.
The predicted salary is between 80000 - 80000 £ per year.
Contract: Full-time, Permanent
Location: Maidenhead (Hybrid - 3 days on-site, 2 days from home)
Salary: Up to £80,000 per annum depending on experience
About us: All of us will deal with death at some point in our lives. It's a fundamental part of being human - yet the legal services that should support people at that moment, particularly probate, have changed very little in decades. Too often, families experience unnecessary delay, complexity and confusion at a time when clarity and care matter most. Dignity Legal Services is being built to change that. We are a new legal services business within the Dignity Group, created to fundamentally improve how probate services are delivered at scale. Dignity is the UK's leading provider of end-of-life services, helping more than 70,000 families arrange a funeral every year. Probate is at the heart of the group's strategy in 2026.
The role: We're looking for a highly driven, operationally focused leader to take ownership of how our probate service is delivered as we scale rapidly over the next 12-24 months. As Senior Legal Operations Manager, you'll be responsible for designing and running a clear, scalable probate operating model. You'll lead and grow a team of probate case managers, bring consistency and structure to delivery, and work closely with legal, product and technology teams to modernise how probate is delivered - including exploring how automation and AI can reduce time to complete probate.
Key responsibilities:
- Design and implement a single, scalable operating model for probate delivery.
- Lead, manage and develop a growing team of probate case managers.
- Reduce time to complete probate while maintaining high quality and compliance standards.
- Define, embed and continuously improve clear processes, workflows and service standards.
- Establish QA frameworks and performance metrics across the probate journey.
- Use data to identify bottlenecks and drive operational improvements.
- Work closely with Product and Technology teams to implement tooling, automation and AI-led improvements.
- Recruit, onboard and develop high-performing team members.
- Provide clear operational reporting and recommendations to senior leadership.
What we are looking for:
- Proven experience designing and running operational processes in a regulated or professional services environment.
- Strong people leadership experience, including managing and scaling teams.
- High level of technical and data literacy, with a genuine interest in automation and AI.
- A delivery-focused mindset with a bias towards action and continuous improvement.
- Comfortable challenging existing ways of working and driving change at pace.
- Experience in legal services or probate is beneficial but not essential - mindset and capability matter more than tenure.
What We Offer: Annual salary of up to £80,000 depending on experience. 25 Days Holiday +
Senior Probate Operations Manager in Yorkshire employer: Dignity Funerals Limited
Dignity Legal Services is an exceptional employer, offering a unique opportunity to shape the future of probate services within a supportive and innovative environment. With a hybrid working model in Maidenhead, employees benefit from a balanced work-life dynamic, alongside competitive salaries and a commitment to professional growth through continuous training and development. Join us in making a meaningful impact on families during their most challenging times, while being part of a forward-thinking team that values clarity, care, and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Probate Operations Manager in Yorkshire
✨Tip Number 1
Network like a pro! Reach out to people in the probate and legal services industry. Attend events, join online forums, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Dignity Legal Services is all about improving probate services, so think about how your experience aligns with their mission. Be ready to share examples of how you've driven operational improvements in your past roles.
✨Tip Number 3
Showcase your leadership skills! When discussing your experience, highlight times when you’ve successfully managed teams or implemented new processes. This will demonstrate that you’re not just a fit for the role but also someone who can help scale the business.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining Dignity Legal Services and making a difference in the probate space.
We think you need these skills to ace Senior Probate Operations Manager in Yorkshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Probate Operations Manager. Highlight your experience in operational processes and team leadership, and don’t forget to sprinkle in some examples of how you've driven change in previous roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about improving probate services and how your skills align with our mission at Dignity Legal Services. Keep it personal and engaging!
Showcase Your Data Skills:Since we’re all about using data to drive improvements, make sure to highlight any experience you have with data analysis or operational metrics. We want to see how you’ve used data to identify bottlenecks and enhance processes.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Dignity Funerals Limited
✨Know Your Probate Basics
Before the interview, brush up on your knowledge of probate processes and legal services. Understanding the complexities and challenges families face during this time will help you demonstrate your empathy and operational insight, which are crucial for the role.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in managing and scaling teams. Share specific examples of how you've led teams through change or improved operational processes. This will highlight your people leadership experience, which is key for the Senior Probate Operations Manager position.
✨Emphasise Your Data-Driven Mindset
Since the role involves using data to identify bottlenecks and drive improvements, come ready with examples of how you've used data analytics in past roles. Discuss any tools or methodologies you've employed to enhance operational efficiency.
✨Demonstrate Your Adaptability
The company is looking for someone who can challenge existing processes and drive change. Prepare to talk about times when you've successfully adapted to new technologies or processes, especially in a regulated environment. This will show that you're not just a fit for the role but also aligned with their innovative approach.
