At a Glance
- Tasks: Lead multiple teams to deliver exceptional service and drive business growth.
- Company: Join J H Kenyon Ltd, a compassionate team dedicated to dignified farewells.
- Benefits: Competitive salary, £4500 car allowance, 25 days holiday, and private healthcare.
- Other info: Embrace a positive, inclusive environment with excellent career development opportunities.
- Why this job: Make a real impact by supporting families during their most challenging times.
- Qualifications: Experience in multi-site management and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
Location: J H Kenyon Ltd, London
Job Type: Full-Time, permanent
Salary: Competitive annual salary dependent on experience, £4500 car allowance
Are you an innovative and seasoned leader with a passion for delivering exceptional service and driving business growth? Are you motivated by delivering high performance through strong and engaging leadership of your teams? Then we'd love to hear from you.
Our Cluster Managers play a vital role in developing our funeral brands and high-performing teams across multiple sites in the region. They help us to achieve our vision to be the most trusted, respected and valued end of life service provider in the UK. Delivering exceptional client service is at the heart of what we do. We want our clients to be confident that they can rely on us to understand their needs, take care of all their arrangements; and confident that they can trust us to look after their loved ones.
We operate as One Team to meet the clients' needs; every colleague is responsible for providing an efficient and effective service to our clients and making sure the deceased in our care are well looked after. We also care for each other, taking pride in the quality of service and standards we deliver and in ourselves and our working environments.
We'd love to hear from you if you:
- Have previous multi-site management experience leading multiple brands and teams to success.
- Can continuously embed a positive, engaging, and inclusive working environment where collaboration is key.
- Have operated in a customer centric role that has delivered exceptional client service levels.
- Have demonstrable leadership and management capability and are comfortable working within a changing environment.
- Can demonstrate the ability to create, implement and deliver strategic growth and performance in the community in which they operate.
- Are an agile, well-organised, and motivational leader who can engage, coach and develop individuals to deliver results.
- Have strong commercial acumen and can understand and implement practices that make a business successful.
- Can effectively manage costs and operate in a regulated environment.
- Have a full UK Manual Driving License - Site travel is included in this role.
If you'd like to join a compassionate team dedicated to providing dignified farewells and supporting families during their most challenging times, we want to hear from you!
What we offer to you:
- Competitive annual salary dependent on experience, £4500 car allowance
- 25 Days Holiday
- Bank Holidays
- BUPA Private Healthcare (Self)
- Life Assurance X2 Salary
- Comprehensive Sickness Scheme
- Access to our Internal Development Schemes
What are the next steps? To join us in this role, simply hit the 'apply' button to submit your application and a member of our Talent Acquisition Team will be in touch!
Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process.
Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences. We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.
Cluster Manager in White City employer: Dignity Funerals Limited
At J H Kenyon Ltd, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values collaboration and personal growth. Our Cluster Managers play a crucial role in leading high-performing teams across London, with access to comprehensive benefits including a competitive salary, private healthcare, and internal development schemes, all while making a meaningful impact in the community during challenging times for families. Join us to be part of a compassionate team dedicated to delivering dignified care and exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Cluster Manager in White City
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Cluster Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to client service and team management. This will help you showcase how your experience aligns with their mission and how you can contribute to their vision.
✨Tip Number 3
Practice your leadership stories! Be ready to share specific examples of how you've successfully led teams and driven performance in previous roles. Highlight your ability to create a positive working environment and deliver exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our compassionate team at J H Kenyon Ltd.
We think you need these skills to ace Cluster Manager in White City
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight your previous multi-site management experience. We want to see how you've led teams to success and created a positive, engaging environment. Share specific examples that demonstrate your leadership style!
Emphasise Client-Centric Experience:Since delivering exceptional client service is at the heart of what we do, be sure to showcase any customer-centric roles you've held. Tell us about how you’ve gone above and beyond to meet client needs and ensure satisfaction.
Be Authentic and Personal:We love hearing your unique story! Don’t just list your qualifications; let your personality shine through. Share why you’re passionate about this role and how you align with our values of compassion and dignity.
Apply Through Our Website:To make things easier for both of us, please apply directly through our website. It streamlines the process and ensures your application gets to the right people quickly. We can’t wait to hear from you!
How to prepare for a job interview at Dignity Funerals Limited
✨Know Your Leadership Style
Before the interview, take some time to reflect on your leadership style and how it aligns with the company's values. Be ready to share specific examples of how you've successfully led teams in the past, especially in multi-site management.
✨Understand the Client-Centric Approach
Familiarise yourself with the importance of exceptional client service in the funeral industry. Prepare to discuss how you’ve previously ensured high service levels and how you can contribute to maintaining that standard at J H Kenyon Ltd.
✨Showcase Your Strategic Thinking
Think about times when you've implemented strategic growth initiatives. Be prepared to discuss your approach to developing performance in the community and how you can apply that experience to this role.
✨Emphasise Team Collaboration
Since collaboration is key, come equipped with examples of how you've fostered an inclusive and engaging work environment. Highlight your ability to coach and develop individuals to achieve results as part of a cohesive team.
