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- Tasks: Support families during difficult times by arranging funerals with care and professionalism.
- Company: Join Dignity, a trusted name in funeral services with over 200 years of history.
- Benefits: Enjoy competitive salary, generous holiday allowance, and professional development opportunities.
- Other info: Flexible working hours and potential for bonuses make this role rewarding.
- Why this job: Make a meaningful impact in people's lives during their most challenging moments.
- Qualifications: Empathy, strong communication skills, and a willingness to learn are essential.
The predicted salary is between 29857 - 32857 £ per year.
Location: Francis Chappell & Sons Funeral Directors, Bexleyheath
Job Type: Full-time, permanent - 38.33 hours per week
Salary: £29,857.54 per annum plus commission (OTE: £2-3k per annum)
We're looking for an empathetic and well-organised individual to join our team at Francis Chappell & Sons Funeral Directors as a Mobile Funeral Service Specialist (Level One). You'll be the first person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism.
Based at our branch in Bexleyheath, you'll take pride in the day-to-day running of the branch, supporting families, ensuring high standards, and building trusted local relationships. To become the arranger of choice in your community, you'll also be trained to provide guidance on Funeral Plans and support with ceremonial duties when required.
Why This Role Matters...
Being a Funeral Service Specialist means playing a central part in one of life's most significant moments. You're often the first person a grieving family turns to, and your presence can shape how they remember the most difficult of days.
Your Impact and Responsibilities...
This role calls for empathy, confidence, and attention to detail. It's about guiding people through funeral arrangements with care, introducing them to the support we can offer, and ensuring every detail is taken care of. You will be a steady, professional hand when people need it most.
- Supporting families with empathy, professionalism, and attention to detail
- Arrange funerals that meet family wishes, cultural practices, and legal requirements
- Oversee day-to-day branch operations, including administration and presentation
- Liaise with suppliers such as ministers, celebrants, and florists
- Lead chapel visits, as required, supporting the families with their requests
- Take accountability for raising awareness of funeral plans and contributing to plan sales within the branch
- Represent the branch in the local community and contribute to outreach
- Train in Funeral Conducting to assist with ceremonial duties during peak times
- Uphold Dignity's standards of professionalism, care, and service
Skills and Knowledge...
We're looking for someone with:
- Compassion, calmness, and empathy in emotionally sensitive situations
- Communication, organisation, and administrative skills - confident with legal paperwork
- Confident working independently, with branch-level responsibility
- Comfortable in settings where the deceased may be resting, including chapel visits
- Willingness to work flexibly (including weekends/on-call if needed)
- A Full UK Driving Licence (desirable, not essential)
- Experience in customer service, care, or admin (beneficial - complete training is provided)
What We Offer...
- Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue a qualification through our apprenticeship programme.
- Memorialisation Commission Potential: up to £2,000.00 OTE per annum
- Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
- Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family's future.
- Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing.
- Holiday Allowance: Start with a generous leave entitlement of 30-33 days per year, inclusive of Bank Holidays.
- Pension Scheme: Plan for the future with our contributory pension scheme, helping you save for a secure retirement.
What are the next steps?
To join us in this role, hit the 'apply' button to submit your application, and a member of our Talent Acquisition Team will be in touch!
About Us
We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria across the country. From launching the UK's first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism.
We are now building the UK's leading end-of-life company. As part of the Dignity Group, we also operate Farewill, the country's most prominent will writer and one of the UK's top probate providers, giving families support not just at the funeral, but before and after as well.
Today, we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end-of-life care.
FCA Statement: The FCA regulates us so that some roles may be subject to background checks.
Equality, Diversity and Inclusion Statement: We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you're from, and whatever your life looks like, we'd love to hear from you. And if there's anything you need to make the process more accessible, please let us know.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate, and no fees will be payable.
We reserve the right, depending on the number of applications received, to close or extend the closing dates for positions. Therefore, we recommend submitting your application as early as possible.
Mobile Funeral Service Specialist in Warrington employer: Dignity Funerals Limited
Contact Detail:
Dignity Funerals Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Funeral Service Specialist in Warrington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Francis Chappell & Sons. Understanding their values and how they support families can help you connect better during the conversation.
✨Tip Number 2
Practice your empathy skills! Since this role is all about supporting families in tough times, think of examples from your past where you've shown compassion and care. Be ready to share these stories!
✨Tip Number 3
Dress the part! Even though it’s a funeral service role, looking professional and polished can make a great first impression. It shows you respect the position and the families you'll be working with.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Mobile Funeral Service Specialist in Warrington
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, take a good look at the job description. It’s packed with info about what we’re looking for in a Mobile Funeral Service Specialist. Make sure you understand the role and how your skills fit!
Show Your Empathy and Organisation Skills: In your written application, highlight your empathy and organisational skills. We want to see how you can support families during tough times, so share any relevant experiences that showcase these qualities.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the role. Mention how your past experiences align with our values and the responsibilities outlined in the job description.
Apply Through Our Website: When you’re ready, hit that 'apply' button on our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen to join our team at Francis Chappell & Sons!
How to prepare for a job interview at Dignity Funerals Limited
✨Understand the Role
Before your interview, take the time to thoroughly read the job description. Familiarise yourself with the responsibilities and skills required for a Mobile Funeral Service Specialist. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Show Empathy and Professionalism
Given the sensitive nature of the role, it’s crucial to demonstrate your ability to handle emotionally charged situations with empathy. Prepare examples from your past experiences where you’ve provided support or comfort to others, showcasing your compassionate side.
✨Prepare Questions
Interviews are a two-way street! Think of thoughtful questions to ask about the company culture, training opportunities, and how they support their staff. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
✨Practice Your Communication Skills
As a Mobile Funeral Service Specialist, clear communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering potential questions.