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- Tasks: Lead and optimise business systems to support essential services for families.
- Company: Dignity, a compassionate organisation making a real difference in people's lives.
- Benefits: Competitive salary, £6,000 car allowance, 25 days holiday, and private healthcare.
- Other info: Hybrid working model with a focus on equality, diversity, and inclusion.
- Why this job: Influence major transformations and support colleagues delivering vital services.
- Qualifications: Experience in enterprise applications, finance systems, and CRM platforms.
The predicted salary is between 70000 - 90000 £ per year.
Contract: Permanent, Full-Time
Location: Hybrid – Maidenhead, Berkshire (flexible working, 3 days in office per week)
Salary: Competitive package + £6,000 car allowance + bonus + extensive company benefits
At Dignity, we support families during some of the most important moments in their lives. We are looking for the Head of Business Systems to lead, modernise and optimise the platforms that underpin our organisation.
What you'll be responsible for:
- Enterprise systems leadership – setting strategy, roadmap and operating model for Business Systems, ensuring predictable delivery, strong governance and continuous improvement.
- Finance systems ownership – accountable for Oracle E‑Business Suite, partnering with Finance to improve controls, reporting, automation and audit readiness.
- HR systems – owning and enhancing HR platforms to simplify processes and ensure high‑quality people data across the organisation.
- CRM transformation – leading the delivery and adoption of a new CRM solution, from implementation and integration through to benefits realisation.
- Specialist operational systems – owning and improving funeral and crematoria line‑of‑business platforms that support front‑line operations and customer journeys.
- Integration, data and reporting – driving a coherent integration strategy, improving data quality and enabling consistent operational and financial insight.
- Service, risk and vendor management – ensuring robust application support, effective supplier performance and strong compliance with regulatory and data protection requirements.
What we're looking for:
- Significant experience leading enterprise applications or business systems functions, including people leadership.
- Hands‑on understanding of Oracle E‑Business Suite in a finance context.
- Delivered and embedded CRM platforms, including migration, integration and user adoption.
- Experience improving HR systems (HRIS) in partnership with HR teams.
- Confidence operating in regulated, customer‑facing environments and managing risk, controls and governance.
- Commercially minded, outcome‑focused and comfortable balancing strategic vision with hands‑on delivery.
- Thrives in complex, cross‑functional environments and builds trusted relationships with senior stakeholders.
Why join us:
- A senior, visible role with real influence across the organisation.
- The opportunity to lead a major transformation, including a CRM rollout.
- Work that genuinely matters, supporting colleagues who deliver essential services to families.
- Competitive annual salary.
- Other benefits: £6,000 car allowance, 25 days holiday + bank holidays, 10% annual company bonus, 4x life assurance, pension scheme, private healthcare, and hybrid flexible working.
Equality, Diversity and Inclusion Statement: Our vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences. We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.
FCA Statement: We’re regulated by the FCA, so some roles may be subject to background checks.
Head of Business Systems in Thatcham employer: Dignity Funerals Limited
Contact Detail:
Dignity Funerals Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Business Systems in Thatcham
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their values, recent projects, and challenges they face. This way, we can tailor our responses to show how we can specifically help them with their business systems needs.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and boost your confidence. We want to come across as knowledgeable and passionate about the role of Head of Business Systems.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in keeping us top of mind. It shows our enthusiasm for the role and gives us another chance to reiterate why we’re the best fit for the position.
We think you need these skills to ace Head of Business Systems in Thatcham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience with enterprise systems, finance platforms, and CRM transformations. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about leading business systems and how you can make a difference at Dignity. Keep it engaging and relevant to the role.
Showcase Your Leadership Skills: Since this role involves significant people leadership, don’t forget to mention your experience in managing teams and driving change. We love seeing examples of how you've built trusted relationships with stakeholders.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Dignity Funerals Limited
✨Know Your Systems Inside Out
Make sure you have a solid understanding of the enterprise systems mentioned in the job description, especially Oracle E-Business Suite and CRM platforms. Brush up on how these systems can improve controls and reporting, as well as their integration into business processes.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and managing cross-functional projects. Be ready to discuss how you've set strategies and roadmaps in previous roles, and how you’ve fostered collaboration among different departments.
✨Understand the Company’s Mission
Dignity is all about supporting families during important moments. Familiarise yourself with their values and how the Head of Business Systems role contributes to this mission. This will help you align your answers with their goals and demonstrate your genuine interest in the position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in regulated environments. Think of scenarios where you've had to manage risk, ensure compliance, or improve data quality. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.