At a Glance
- Tasks: Lead and innovate in probate operations, enhancing service delivery with tech and automation.
- Company: Join Dignity Legal Services, transforming the probate experience for families across the UK.
- Benefits: Earn up to £80,000, enjoy 25 days holiday, and hybrid working options.
- Other info: Be part of a dynamic team focused on modernising probate services at scale.
- Why this job: Make a real difference in people's lives while shaping the future of legal services.
- Qualifications: Strong leadership skills and a passion for tech; legal experience is a plus but not essential.
The predicted salary is between 80000 - 80000 € per year.
Contract: Full-time, Permanent
Location: Maidenhead (Hybrid - 3 days on-site, 2 days from home)
Salary: Up to £80,000 per annum depending on experience
It's a fundamental part of being human - yet the legal services that should support people at that moment, particularly probate, have changed very little in decades. Dignity Legal Services is being built to change that. We are a new legal services business within the Dignity Group, created to fundamentally improve how probate services are delivered at scale. Dignity is the UK's leading provider of end-of-life services, helping more than 70,000 families arrange a funeral every year. We are building Dignity Legal Services from the ground up, powered by Farewill's market-leading probate technology and expertise. By rebuilding how probate works, we have the chance to make a meaningful difference to thousands of families every year - delivering a service that is faster, clearer and more human, at scale.
As Senior Legal Operations Manager, you'll be responsible for designing and running a clear, scalable probate operating model. You'll lead and grow a team of probate case managers, bring consistency and structure to delivery, and work closely with legal, product and technology teams to modernise how probate is delivered - including exploring how automation and AI can reduce time to complete probate. This role plays a critical part in making it simpler, faster and more transparent, while maintaining strong quality and regulatory standards as volumes grow.
- Reduce time to complete probate while maintaining high quality and compliance standards.
- Establish QA frameworks and performance metrics across the probate journey.
- Use data to identify bottlenecks and drive operational improvements.
- High level of technical and data literacy, with a genuine interest in automation and AI.
- Experience in legal services or probate is beneficial but not essential - mindset and capability matter more than tenure.
Annual salary of up to £80,000 depending on experience.
~25 Days Holiday +
Senior Operations Supervisor (Permanent) in Telford employer: Dignity Funerals Limited
Dignity Legal Services is an exceptional employer, offering a unique opportunity to be part of a transformative legal services business that prioritises innovation and human connection. With a hybrid working model in Maidenhead, employees benefit from a supportive work culture that encourages professional growth, collaboration, and the use of cutting-edge technology to enhance service delivery. Join us to make a meaningful impact on families during their most challenging times while enjoying competitive benefits and a commitment to your development.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations Supervisor (Permanent) in Telford
✨Tip Number 1
Network like a pro! Reach out to people in the legal services industry, especially those involved in probate. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience with data analysis and operational improvements. Share specific examples of how you've used tech or automation to streamline processes – that’s what they want to hear!
✨Tip Number 3
Prepare for the interview by researching Dignity Legal Services and their approach to probate. Understand their mission to modernise the sector and think about how your skills can contribute to that vision. Tailor your answers to show you’re on the same page!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Dignity team. Let’s make a difference together!
We think you need these skills to ace Senior Operations Supervisor (Permanent) in Telford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Operations Supervisor role. Highlight relevant experience and skills that align with the job description, especially around operational improvements and team leadership.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about transforming probate services and how your background makes you the perfect fit for our team at Dignity Legal Services.
Showcase Your Data Skills:Since data literacy is key for this role, don’t forget to mention any experience you have with data analysis or using technology to drive operational improvements. We love seeing how you can leverage data to make processes better!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our mission of improving probate services!
How to prepare for a job interview at Dignity Funerals Limited
✨Know the Company Inside Out
Before your interview, make sure you research Dignity Legal Services thoroughly. Understand their mission to improve probate services and how they leverage technology like Farewill's. This will show your genuine interest in the role and help you connect your experience with their goals.
✨Showcase Your Leadership Skills
As a Senior Operations Supervisor, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any experience you have in creating scalable processes or improving operational efficiency.
✨Demonstrate Your Data Savvy
Since the role requires a high level of technical and data literacy, come ready to discuss how you've used data to drive improvements in previous roles. Think about specific metrics you've tracked and how you've identified bottlenecks in operations. This will illustrate your analytical mindset.
✨Embrace the Future with Automation and AI
Dignity Legal Services is looking for someone who is excited about modernising probate through automation and AI. Prepare to share your thoughts on how these technologies can enhance service delivery. If you have any relevant experience, be sure to mention it!
