At a Glance
- Tasks: Lead and innovate in probate operations, enhancing service delivery with tech and automation.
- Company: Join Dignity Legal Services, transforming the probate landscape for families across the UK.
- Benefits: Earn up to £80,000, enjoy 25 days holiday, and work in a hybrid model.
- Other info: Be part of a dynamic team focused on operational excellence and meaningful change.
- Why this job: Make a real difference in people's lives while shaping the future of legal services.
- Qualifications: Strong leadership skills and a passion for tech; legal experience is a plus but not essential.
The predicted salary is between 80000 - 80000 € per year.
Contract: Full-time, Permanent
Location: Maidenhead (Hybrid - 3 days on-site, 2 days from home)
Salary: Up to £80,000 per annum depending on experience
It's a fundamental part of being human - yet the legal services that should support people at that moment, particularly probate, have changed very little in decades. Dignity Legal Services is being built to change that. We are a new legal services business within the Dignity Group, created to fundamentally improve how probate services are delivered at scale. Dignity is the UK's leading provider of end-of-life services, helping more than 70,000 families arrange a funeral every year. We are building Dignity Legal Services from the ground up, powered by Farewill's market-leading probate technology and expertise. By rebuilding how probate works, we have the chance to make a meaningful difference to thousands of families every year - delivering a service that is faster, clearer and more human, at scale.
As Senior Legal Operations Manager, you'll be responsible for designing and running a clear, scalable probate operating model. You'll lead and grow a team of probate case managers, bring consistency and structure to delivery, and work closely with legal, product and technology teams to modernise how probate is delivered - including exploring how automation and AI can reduce time to complete probate. This role plays a critical part in making it simpler, faster and more transparent, while maintaining strong quality and regulatory standards as volumes grow.
- Reduce time to complete probate while maintaining high quality and compliance standards.
- Establish QA frameworks and performance metrics across the probate journey.
- Use data to identify bottlenecks and drive operational improvements.
- High level of technical and data literacy, with a genuine interest in automation and AI.
- Experience in legal services or probate is beneficial but not essential - mindset and capability matter more than tenure.
Annual salary of up to £80,000 depending on experience. ~25 Days Holiday +
Senior Operations Manager (Hybrid) (Permanent) in Telford employer: Dignity Funerals Limited
Dignity Legal Services is an exceptional employer, offering a unique opportunity to be part of a transformative legal services business that prioritises innovation and human connection. With a hybrid working model in Maidenhead, employees benefit from a supportive work culture that encourages professional growth, collaboration, and the use of cutting-edge technology to enhance service delivery. Join us to make a meaningful impact on families during their most challenging times while enjoying competitive benefits and a commitment to your development.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations Manager (Hybrid) (Permanent) in Telford
✨Tip Number 1
Network like a pro! Reach out to people in the legal services industry, especially those involved in probate. Attend events or webinars, and don’t be shy about sliding into DMs on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Dignity Legal Services is all about improving probate services, so think about how your skills can contribute to that mission. Practice answering common interview questions and have some thoughtful questions ready to show your interest.
✨Tip Number 3
Showcase your data and tech skills! Since the role involves using data to drive improvements, be ready to discuss any relevant experience you have with data analysis or automation tools. Bring examples of how you've used these skills to solve problems in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. So, get your application in and let’s make a difference together!
We think you need these skills to ace Senior Operations Manager (Hybrid) (Permanent) in Telford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Operations Manager role. Highlight your experience in managing teams and improving operational processes, especially if you've worked with legal services or in a similar environment.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about transforming probate services and how your skills align with our mission at Dignity Legal Services. Keep it engaging and personal!
Showcase Your Data Skills:Since data literacy is key for this role, don’t forget to mention any experience you have with data analysis or using metrics to drive improvements. We want to see how you can help us identify bottlenecks and enhance our operations.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Dignity Funerals Limited
✨Know the Company Inside Out
Before your interview, dive deep into Dignity Legal Services and its mission to revolutionise probate services. Understand their values, recent developments, and how they aim to improve the customer experience. This knowledge will not only impress your interviewers but also help you align your answers with their goals.
✨Showcase Your Leadership Skills
As a Senior Operations Manager, you'll be leading a team of probate case managers. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any experiences where you've implemented operational improvements or driven change, especially in a legal or service-oriented context.
✨Demonstrate Your Data Savvy
This role requires a high level of technical and data literacy. Brush up on your ability to analyse data and identify bottlenecks in processes. Be ready to discuss specific metrics you've used in previous roles to drive operational improvements, and how you envision using data to enhance the probate journey at Dignity.
✨Embrace Innovation and Technology
Dignity is looking for someone who is genuinely interested in automation and AI. Prepare to talk about any relevant experiences you have with technology in operations. Share your thoughts on how these tools can streamline processes and improve service delivery, and be open to discussing innovative ideas that could benefit the company.
