At a Glance
- Tasks: Lead a compassionate team in delivering respectful care for families during difficult times.
- Company: Join Dignity Funerals, a trusted name in local communities across the UK.
- Benefits: Enjoy 30-33 days annual leave, pension, and full training provided.
- Other info: Flexible working hours, including weekends, with opportunities for personal growth.
- Why this job: Make a meaningful impact by supporting families through one of life's toughest moments.
- Qualifications: Experience in leadership and operational roles; full UK driving licence required.
The predicted salary is between 32148 - 32148 £ per year.
- Position: Service Delivery Lead. Location: Preston Ireland Funeral Directors, Lancaster
- Job
Type: Full-time, 38.33 Hours per week.
Salary: £32,148.36 per annum We're looking for a dedicated and compassionate individual to join our team as a Service Delivery Lead.
You will oversee the end-to-end care journey of the deceased, ensuring every step is carried out with dignity, precision, and respect.
As a key member of our operational team, you will support colleagues, coordinate logistics, and ensure excellence in every aspect of our service.
Your role will ensure that families feel supported, respected, and reassured every step of the way.
The Role As Service Delivery Lead, you'll be responsible for overseeing the entire care journey of the deceased while ensuring the highest standards of respect, dignity, and professionalism.
Oversee their care within the care centre, including preparation, dressing, or embalming based on family requests.
Lead the team in ceremonial duties on the day of the funeral, including the careful and dignified handling of the deceased during their final journey.
Manage the care centre efficiently, optimising team organisation and scheduling to reduce costs.
Inspire, mentor, and manage your team to maintain the highest service standards and continuously improve.
Monitor key performance indicators and use insights to enhance service delivery.
About you We are seeking a compassionate and experienced leader who understands the importance of delivering exceptional service in a highly sensitive environment.
Experience in resource planning, fleet management, or similar operational roles is an advantage.
Holds a Full UK Driving Licence (Essential)Willing to work flexibly, including weekends and on-call duties as required What We Offer A meaningful role supporting families when they need it most Full training provided.
Uniform and all necessary equipment provided30 - 33 days annual leave, inclusive of bank holidays Company pension, employee assistance programme, and life assurance We wouldn't be able to provide this essential service without our people.
If this sounds like the next step in your career and you're ready to support families and lead with professionalism, simply hit the 'apply' button.
A member of our Talent Acquisition Team will be in touch to guide you through the next steps.
With compassion, professionalism, and integrity at the heart of everything we do, we take pride in supporting people through one of life's most difficult moments.
Every member of our team plays a vital role in delivering exceptional service and care to those who need us.
With over 500 funeral homes across the UK, Dignity Funerals is a trusted presence in local communities, operating under respected and well-known local names.
We're proud to offer a truly personal and attentive service - one that's tailored to the individual needs and wishes of every family we support.
We're also part of the wider Dignity Group, a growing organisation with the unique ability to support every aspect of end-of-life planning and care.
Our Crematoria and Memorials Group, managing 45 crematoria nationwide Dignity Funeral Plans, giving people peace of mind by allowing them to plan ahead The recently acquired Farewill, a leading provider of online wills and probate services Together, our goal is simple: to provide families with continuity, care, and clarity - from planning and preparation through to the funeral itself, and beyond.
FCA Statement Please note that this role is subject to meeting regulatory requirements.
Equality, Diversity and Inclusion Statement Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.
To be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.
Team Manager - Children With Disabilities (Contract) employer: Dignity Funerals Limited
At Dignity, we pride ourselves on being an exceptional employer, offering a supportive work culture that values compassion and professionalism. As a Funeral Director in Basildon, you'll enjoy a comprehensive benefits package, including generous annual leave, a matched pension scheme, and ongoing training opportunities to foster your personal and professional growth. Join our close-knit team where your contributions are recognised, and you can make a meaningful impact in the lives of families during their most challenging times.
