At a Glance
- Tasks: Support families with empathy and professionalism during difficult times.
- Company: Join John Bardgett & Sons Funeral Directors in Newcastle Upon Tyne.
- Benefits: Competitive salary, commission potential, professional development, and generous holiday allowance.
- Other info: Flexible hours with opportunities for career growth and community outreach.
- Why this job: Make a meaningful impact by guiding families through significant moments.
- Qualifications: Empathy, communication skills, and a willingness to learn.
The predicted salary is between 13936 - 16936 € per year.
Position: Funeral Service Specialist
Location: John Bardgett & Sons Funeral Directors, Newcastle Upon Tyne
Job Type: Part time, permanent - Monday to Friday 10am - 2pm
Salary: £13,936.00 per annum plus commission (OTE: £2-3k per annum)
We're looking for an empathetic and well-organised individual to join our team at John Bardgett & Sons Funeral Directors as a Funeral Service Specialist (Level One). You'll be the first person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism.
Based at our branch in Newcastle Upon Tyne, you'll take pride in the day-to-day running of the branch, supporting families, ensuring high standards, and building trusted local relationships. To become the arranger of choice in your community, you'll also be trained to provide guidance on Funeral Plans and support with ceremonial duties when required.
Why This Role Matters...
Being a Funeral Service Specialist means playing a central part in one of life's most significant moments. You're often the first person a grieving family turns to, and your presence can shape how they remember the most difficult of days.
Your Impact and Responsibilities...
This role calls for empathy, confidence, and attention to detail. It's about guiding people through funeral arrangements with care, introducing them to the support we can offer, and ensuring every detail is taken care of. You will be a steady, professional hand when people need it most.
As a Funeral Services Specialist (Level One), you will:
- Support families with empathy, professionalism, and attention to detail
- Arrange funerals that meet family wishes, cultural practices, and legal requirements
- Oversee day-to-day branch operations, including administration and presentation
- Liaise with suppliers such as ministers, celebrants, and florists
- Lead chapel visits, as required, supporting the families with their requests
- Take accountability for raising awareness of funeral plans and contributing to plan sales within the branch
- Represent the branch in the local community and contribute to outreach
- Train in Funeral Conducting to assist with ceremonial duties during peak times
- Uphold Dignity's standards of professionalism, care, and service
Skills and Knowledge...
We're looking for someone with:
- Compassion, calmness, and empathy in emotionally sensitive situations
- Communication, organisation, and administrative skills - confident with legal paperwork
- Confident working independently, with branch-level responsibility
- Comfortable in settings where the deceased may be resting, including chapel visits
- Willingness to work flexibly (including weekends/on-call if needed)
- A Full UK Driving Licence (desirable, not essential)
- Experience in customer service, care, or admin (beneficial - complete training is provided)
What We Offer...
- Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue a qualification through our apprenticeship programme.
- Memorialisation Commission Potential: up to £2,000.00 OTE per annum
- Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
- Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family's future.
- Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing.
- Holiday Allowance: Start with a generous leave entitlement of 30-33 days per year.
Funeral Service Specialist in Sunderland employer: Dignity Funerals Limited
At John Bardgett & Sons Funeral Directors, we pride ourselves on being an empathetic and supportive employer, dedicated to providing our Funeral Service Specialists with a nurturing work environment in Newcastle Upon Tyne. Our commitment to professional development ensures that you will receive comprehensive training and opportunities for growth, while our generous benefits package, including life assurance and a health & wellbeing programme, reflects our dedication to the well-being of our team. Join us in making a meaningful impact in the lives of families during their most challenging times.
StudySmarter Expert Advice🤫
We think this is how you could land Funeral Service Specialist in Sunderland
✨Tip Number 1
Network like a pro! Reach out to friends, family, and acquaintances who might know someone in the funeral service industry. Personal connections can often lead to job opportunities that aren’t advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to empathy and organisation. Think about real-life examples where you've demonstrated these skills, as they’re crucial for a Funeral Service Specialist.
✨Tip Number 3
Show your passion for the role! When you get the chance to speak with potential employers, express why you want to be a Funeral Service Specialist and how you can make a difference in families' lives.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team at John Bardgett & Sons.
We think you need these skills to ace Funeral Service Specialist in Sunderland
Some tips for your application 🫡
Show Your Empathy:In your application, let us see your compassionate side. Share experiences where you've supported others in tough times, as this role is all about being there for families when they need it most.
Be Organised:Highlight your organisational skills! We want to know how you manage tasks and keep everything running smoothly. Mention any relevant experience that showcases your ability to handle details with care and precision.
Tailor Your Application:Make sure your application speaks directly to the job description. Use keywords from the listing to show that you understand what we're looking for and how you fit into our team at John Bardgett & Sons.
Apply Through Our Website:We encourage you to apply through our website for a seamless process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Dignity Funerals Limited
✨Show Your Empathy
As a Funeral Service Specialist, empathy is key. During the interview, share examples of how you've supported others in difficult situations. This will demonstrate your ability to connect with grieving families and show that you understand the emotional weight of the role.
✨Know the Details
Familiarise yourself with the specifics of funeral arrangements, including cultural practices and legal requirements. Being able to discuss these details confidently will show that you're serious about the position and ready to handle the responsibilities that come with it.
✨Highlight Your Organisational Skills
This role requires excellent organisation and administrative skills. Be prepared to talk about your experience managing multiple tasks or projects simultaneously. Use specific examples to illustrate how you keep things running smoothly, especially in high-pressure situations.
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask questions about the company culture, training opportunities, or community outreach initiatives. This shows your genuine interest in the role and helps you assess if the company aligns with your values.
