Funeral Service Operative - Register Your Interest in Smethwick

Position: Funeral Service Operative - Register Your Interest Location: Birmingham & Surrounding areas Job Type: Talent Bank Salary: £26,708.34 per annum plus on-call payments At Dignity, we understand that saying goodbye to someone special is one of life's most difficult moments. As a Funeral Service Operative , you'll play an important role in supporting families through this experience, ensuring their loved ones are cared for with the utmost dignity, respect and compassion.

We're building a talent pool of people who are interested in joining our Funeral Service teams in the near future. If you're someone who takes pride in doing things properly, has a caring nature and wants to make a meaningful difference to others, we'd love to hear from you. This is a unique and rewarding role where no two days are quite the same.

You'll be entrusted with the care of the deceased, supporting Funeral Directors and helping ensure every funeral service is delivered to the highest possible standard Our Mission : To help every family in Britain navigate the hardest moments of life with simplicity, dignity, kindness and exceptional care. Our Vision : The UK's leading end-of-life company, helping 1 in 3 people across the UK to plan for and deal with death. What could you be doing?

As a Funeral Service Operative you're often the first person a grieving family meets, therefore you will play a pivotal role ensuring care of the deceased and families' wishes are met, always with respect and dignity.

Your responsibilities will include:

Caring for the deceased: Providing dignified and respectful care, including bringing the deceased into our care, preparing, dressing and encoffining when required. Supporting families: Helping ensure families feel reassured through professional, compassionate and considerate service.

Supporting funeral services: Working alongside Funeral Directors to deliver seamless ceremonial services. Drive and maintain specialist vehicles (hearses, limousines, private ambulances). Working as a team: Collaborating with colleagues, supporting branch operations and contributing to the smooth running of the wider business. Maintaining high standards: Keeping vehicles, facilities, chapels, mortuaries and equipment clean, organised and ready for use.

Attention to detail: Completing identification processes, legal paperwork and records accurately, ensuring all procedures are followed. Being prepared: Organising coffins, name plates, equipment and stock to ensure everything is ready when needed. Providing flexible support: Participating in on-call arrangements and out-of-hours into cares and transfers when required. What makes a great Funeral Service Operative?

You don't necessarily need previous experience in the funeral industry as full training, uniform and support are provided What's most important is your attitude, values and willingness to learn. We're looking for people who: Are naturally caring, empathetic and respectful. Communicate warmly and professionally with families and colleagues. Have excellent attention to detail and take pride in their work. Can remain calm, resilient and professional in emotionally challenging situations.

Are physically fit and comfortable undertaking the practical aspects of the role. - Note: This role is very physically demanding and requires heavy lifting duties regularly. Is computer literate and confident to use internal systems. - (Essential) Have a full UK manual driving licence and confidence driving larger vehicles. - (Essential) Can work flexibly, including weekends and participating in an on-call rota. Have good organisational skills and the confidence to follow procedures and complete accurate paperwork.

Are committed to maintaining high standards of hygiene, presentation and customer care. Share our values and demonstrate our How We Show Up behaviours. What you can expect from us Time to recharge - Up to 25 days' annual leave (rising with service) plus bank holidays. Extra reward - Yearly bonus of £300-£500. Planning for your future - 4% matched pension. Peace of mind - Life assurance at 2x salary. Everyday savings - MyStaffShop discounts, eyecare support and flu jab reimbursement.

Support when you need it - 24/7 Employee Assistance Programme, occupational health and confidential counselling. Learn and grow - Ongoing training, internal learning pathways and apprenticeships. Making work easier - Free on-site parking at most locations. What Sets Us Apart Meaningful purpose - Supporting families through the hardest moments of their lives. Grow with us - More career paths and leadership opportunities as our group grows. Shape the future - Help us become the UK's number one end-of-life provider and see the difference it makes.

What are the next steps? Hit 'apply' and a member of our Talent Acquisition Team will be in touch. Why Dignity Funerals Dignity Funeral Directors helps families say goodbye to the people they love with simplicity, dignity, kindness and exceptional care. Every day, our funeral teams across the country support families through some of life's hardest moments. As part of Life Services Group, Dignity Funeral Directors is also part of a wider mission to make end-of-life care more joined up, more supported and easier for families to navigate.

Be there when families need you most; with work that matters, a team that supports you, and the training to build a career, whether you've done this before or not. Dignity Funeral Directors is part of Life Services Group; the group bringing together Dignity Funeral Directors, CMG, Simplicity Cremations, Dignity Legal Services and Farewill. Together, we can support families across more of the end-of-life journey, while each brand keeps the name, identity and community connection people already know.

For Dignity Funeral Directors, that means more investment in better training, better support and better tools for our funeral teams. You'll be part of a close-knit team who look out for each other and take real pride in their work. No two days are the same, and the work you do is noticed and valued.

If you want a job that is genuinely meaningful, helping families in your community through one of the hardest times in their lives; find your Life's work. FCA Statement Dignity Funeral Directors is part of a group that includes FCA-regulated activities. Some roles may require additional training, screening or regulatory checks, confirmed during recruitment. Equality, Diversity and Inclusion Statement We know diverse teams build a better place to work.

Whoever you are, we'd love to hear from you - let us know if you need anything to make the process more accessible. Unsolicited agency submissions will be treated as direct applications, with no fee payable. We may close or extend applications depending on response levels, so we'd recommend applying early.