At a Glance
- Tasks: Lead the care journey of the deceased with dignity and professionalism.
- Company: Join Dignity Funerals, a trusted name in compassionate service.
- Benefits: Enjoy 30-33 days annual leave, pension, and full training.
- Other info: Flexible working hours and opportunities for personal growth.
- Why this job: Make a meaningful impact by supporting families during difficult times.
- Qualifications: Experience in operational roles and a Full UK Driving Licence required.
The predicted salary is between 32148 - 32148 £ per year.
- Position: Service Delivery Lead. Location: Preston Ireland Funeral Directors, Lancaster
- Job
Type: Full-time, 38.33 Hours per week.
Salary: £32,148.36 per annum We're looking for a dedicated and compassionate individual to join our team as a Service Delivery Lead.
You will oversee the end-to-end care journey of the deceased, ensuring every step is carried out with dignity, precision, and respect.
As a key member of our operational team, you will support colleagues, coordinate logistics, and ensure excellence in every aspect of our service.
Your role will ensure that families feel supported, respected, and reassured every step of the way.
The Role As Service Delivery Lead, you'll be responsible for overseeing the entire care journey of the deceased while ensuring the highest standards of respect, dignity, and professionalism.
Oversee their care within the care centre, including preparation, dressing, or embalming based on family requests.
Lead the team in ceremonial duties on the day of the funeral, including the careful and dignified handling of the deceased during their final journey.
Manage the care centre efficiently, optimising team organisation and scheduling to reduce costs.
Inspire, mentor, and manage your team to maintain the highest service standards and continuously improve.
Monitor key performance indicators and use insights to enhance service delivery.
About you We are seeking a compassionate and experienced leader who understands the importance of delivering exceptional service in a highly sensitive environment.
Experience in resource planning, fleet management, or similar operational roles is an advantage.
Holds a Full UK Driving Licence (Essential)Willing to work flexibly, including weekends and on-call duties as required What We Offer A meaningful role supporting families when they need it most Full training provided.
Uniform and all necessary equipment provided30 - 33 days annual leave, inclusive of bank holidays Company pension, employee assistance programme, and life assurance We wouldn't be able to provide this essential service without our people.
If this sounds like the next step in your career and you're ready to support families and lead with professionalism, simply hit the 'apply' button.
A member of our Talent Acquisition Team will be in touch to guide you through the next steps.
With compassion, professionalism, and integrity at the heart of everything we do, we take pride in supporting people through one of life's most difficult moments.
Every member of our team plays a vital role in delivering exceptional service and care to those who need us.
With over 500 funeral homes across the UK, Dignity Funerals is a trusted presence in local communities, operating under respected and well-known local names.
We're proud to offer a truly personal and attentive service - one that's tailored to the individual needs and wishes of every family we support.
We're also part of the wider Dignity Group, a growing organisation with the unique ability to support every aspect of end-of-life planning and care.
Our Crematoria and Memorials Group, managing 45 crematoria nationwide Dignity Funeral Plans, giving people peace of mind by allowing them to plan ahead The recently acquired Farewill, a leading provider of online wills and probate services Together, our goal is simple: to provide families with continuity, care, and clarity - from planning and preparation through to the funeral itself, and beyond.
FCA Statement Please note that this role is subject to meeting regulatory requirements.
Equality, Diversity and Inclusion Statement Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.
To be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.
Senior Data Quality Lead employer: Dignity Funerals Limited
At Dignity, we pride ourselves on being an exceptional employer, offering a supportive work culture that values compassion and professionalism. As a Funeral Director in Basildon, you'll enjoy a comprehensive benefits package, including generous annual leave, a matched pension scheme, and ongoing training opportunities to foster your personal and professional growth. Join our close-knit team where your contributions are recognised, and you can make a meaningful impact in the lives of families during their most challenging times.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Data Quality Lead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dignity Funerals Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dignity Funerals Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Data Quality Lead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dignity Funerals Limited:Your cover letter is your chance to shine! Tell us why you want to work at Dignity Funerals Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dignity Funerals Limited!
How to prepare for a job interview at Dignity Funerals Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
