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- Tasks: Lead and inspire a telephony sales team for pre-paid funeral plans, driving commercial success.
- Company: Dignity Funerals, a trusted name in end-of-life care with over 200 years of history.
- Benefits: Up to £85,000 salary, performance bonuses, private healthcare, and generous holiday allowance.
- Why this job: Make a real difference in families' lives while shaping a critical business function.
- Qualifications: Senior leadership experience in telesales, with a track record of exceeding revenue targets.
- Other info: Join a diverse team committed to innovation and exceptional customer outcomes.
The predicted salary is between 68000 - 102000 £ per year.
Contract: Full-time, Permanent
Location: Maidenhead, Berkshire (Hybrid flexible, 3 days office per week)
Salary: Up to £85,000 per annum + performance-based bonus
Build, Lead, and Inspire... Are you a visionary sales leader ready for a career-defining challenge? Dignity Funerals is seeking an exceptional Director of Telephony Sales & Customer Acquisition to architect, launch, and lead our entire telephony sales department for pre-paid funeral plan products. This is your opportunity to make a profound impact, both commercially and for the families we serve.
Your role in our story:
- Financial Oversight: Take the lead on all financial oversight and regulatory compliance for Dignity's Funeral Plan Trusts, ensuring the integrity, solvency, and sustainability of these vital assets.
- Build from the Ground Up: Take full ownership of designing and implementing a best-in-class telephony sales function, covering all pre-paid funeral plan products.
- Lead & Develop High-Performing Teams: Recruit, coach, and inspire a team of sales professionals, fostering a culture of excellence, accountability, and continuous improvement.
- Drive Commercial Success: Deliver ambitious sales targets, optimise conversion rates, and ensure every customer interaction meets the highest standards of care and compliance.
- Shape the Customer Experience: Champion a customer-centric approach, ensuring our pre-paid funeral plan customers receive clear, empathetic, and compliant advice.
- Collaborate Across the Business: Work closely with Marketing, Operations, Technology, and Compliance to ensure seamless integration of sales processes.
- Innovate & Transform: Leverage our sales technology, CRM, and analytics tools to drive efficiency, transparency, and results.
You will need:
- Senior leadership experience in call-centre or telesales environments, ideally managing 30-50 FTE.
- A proven track record of delivering or exceeding multi-million-pound revenue targets through telephony-based sales.
- Deep understanding of call-centre metrics, performance management, and compliance frameworks.
- Inspirational leadership style, with a passion for developing people and building high-performance cultures.
- Strong commercial acumen, strategic thinking, and a passionate drive for results.
- Commitment to ethical sales practices and delivering exceptional customer outcomes.
Why this matters?
- Purpose: Make a real difference in people's lives by helping families plan for the future with confidence and compassion.
- Autonomy: Shape and lead a critical business function with full executive support.
- Reward: Competitive package, recognition, and the chance to leave a lasting legacy in a respected national brand.
- Growth: Be part of a senior leadership team driving innovation and transformation in a vital sector.
What we provide to you:
- Annual salary of up to £85,000.
- Performance-Based Bonus.
- Company Bonus Scheme (10%).
- £6,000 Car Allowance.
- 25 Days Holiday + Bank Holidays.
- BUPA Private Healthcare (Family).
- Pension Scheme 4% Matched.
- Life Assurance X4 Annual Salary.
- Free On-Site Parking.
What are the next steps?
To be considered for this role, please submit your application via the 'apply' button, where a member of our Talent Team will review your application.
About Us:
We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. Today we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end of life care.
FCA Statement: We're regulated by the FCA, so some roles may be subject to background checks.
Equality, Diversity and Inclusion Statement: We know that diverse teams make better decisions, build better products, and create a better place to work. Whoever you are, wherever you're from, and whatever your life looks like, we'd love to hear from you.
Director Of Telephony Sales And Customer Acquisition in Reading employer: Dignity Funerals Limited
Contact Detail:
Dignity Funerals Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director Of Telephony Sales And Customer Acquisition in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a new role. You never know who might have the inside scoop on opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you tailor your responses and show that you’re genuinely interested in making a difference at Dignity.
✨Tip Number 3
Practice your pitch! Be ready to articulate your vision for the telephony sales department and how you plan to drive success. Highlight your leadership style and how you’ll inspire your team to achieve those ambitious targets.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our mission to support families with compassion.
We think you need these skills to ace Director Of Telephony Sales And Customer Acquisition in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Director of Telephony Sales & Customer Acquisition. Highlight your leadership experience in call-centre environments and any achievements that showcase your ability to drive sales and inspire teams.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share your vision for building a telephony sales function and how your strategic thinking can help Dignity achieve its goals. Be genuine and let your passion shine through!
Showcase Your Achievements: When detailing your past experiences, focus on quantifiable achievements. Did you exceed sales targets? How did you improve team performance? Numbers speak volumes, so make sure we see the impact you've made in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to the right people quickly. Plus, it’s a great way to show us you’re serious about joining our team at Dignity!
How to prepare for a job interview at Dignity Funerals Limited
✨Know Your Numbers
As a Director of Telephony Sales, you'll need to demonstrate your understanding of sales metrics and performance management. Brush up on key figures like conversion rates and revenue targets, and be ready to discuss how you've achieved or exceeded these in past roles.
✨Showcase Your Leadership Style
This role requires an inspirational leader who can build high-performing teams. Prepare examples of how you've recruited, coached, and motivated sales professionals in the past. Highlight your approach to fostering a culture of excellence and accountability.
✨Understand the Customer Journey
Dignity values a customer-centric approach, so be prepared to discuss how you would shape the customer experience for pre-paid funeral plans. Think about how you can ensure every interaction is empathetic and compliant, and share any relevant experiences.
✨Be Ready to Innovate
Innovation is key in this role. Familiarise yourself with the latest sales technologies and CRM tools that can drive efficiency and results. Be ready to discuss how you've implemented new tools or best practices in previous positions to enhance sales performance.
