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- Tasks: Support performance across branches and teams while analysing data for decision-making.
- Company: Join Dignity, a trusted funeral provider with over 200 years of history and a mission to care for families.
- Benefits: Enjoy a £4,000 car allowance, 25 days leave, private healthcare, and a company bonus.
- Why this job: Be part of a meaningful mission, learn from leaders, and grow into an exceptional operations leader.
- Qualifications: Ideal for recent graduates or early-career individuals eager for responsibility and driven by purpose.
- Other info: Diversity is valued; all backgrounds are encouraged to apply.
The predicted salary is between 40000 - 45000 £ per year.
Position: Operations and Performance Executive
Location: London based with regional travel (inside M25)
Job Type: Full-Time / Permanent
Salary: £40,000 – £45,000 per annum
About Dignity
We are Dignity, one of the UK\’s oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. From launching the UK\’s first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism.
Now we are building the UK\’s leading end of life company. As part of the Dignity Group, we also operate Farewill, the country\’s largest will writer and one of the UK\’s top probate providers, giving families support not just at the funeral, but before and after as well.
Today we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end of life care. Here to help, whenever you need.
Step into leadership, from day one
This is a rare opportunity to join Dignity – one of the UK\’s most meaningful and wide-reaching businesses – on a fast-track path to operational leadership.
As an Operations and Performance Executive, you\’ll work side-by-side with a Head of Region to support the performance of a business unit with hundreds of people, dozens of branches, and thousands of families relying on our service every year. From your first day, you\’ll be exposed to how real businesses run – from budgets and people to transformation and customer care.
This role is part specifically set up to develop future leaders in the business – designed to give outstanding early-career talent real responsibility, direct exposure to senior leadership, and the support to grow into an exceptional leader in operations, commercial, or transformation roles.
What you\’ll be doing
- Partner with your region\’s senior leader to improve performance across branches and teams
- Help analyse and interpret performance data to inform decision-making
- Support the delivery of major initiatives – from customer service programmes to digital upgrades
- Get involved in the day-to-day running of the business – including people, process and customer challenges
- Share insights and learning across regions to help shape the future of the business
Who we\’re looking for
- You may be a recent graduate with relevant work experience (such as a placement year), or someone early in your career ready to step into a high-responsibility role
- You\’re bright, proactive and curious – always asking \”why?\” and eager to understand how things work
- You take pride in delivering quality work and have a strong sense of ownership
- You\’re confident with people, but humble enough to listen and learn
- You\’re driven by purpose and care about supporting others with compassion and integrity
Why this role matters
At Dignity, we support people at one of the most emotional moments of their lives – and we\’re determined to do it with humanity, professionalism, and care. This role is your chance to be part of that mission, to learn how great operations are run, and to grow into a future leader of our business.
What We Offer
- £4,000 annual car allowance
- 25 days annual leave + bank holidays
- BUPA private healthcare (Self)
- Company pension, life assurance, and employee assistance programme
- Annual company bonus
- Full training and support from regional and central teams
What are the next steps?
Ready to make a difference behind the scenes? Apply now and become a key part of delivering exceptional care and support with Dignity.
FCA Statement
We\’re regulated by the FCA, so some roles may be subject to background checks
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products, and create a better place to work. Whoever you are, wherever you\’re from, and whatever your life looks like, we\’d love to hear from you. And if there\’s anything you need to make the process more accessible, please let us know
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
Operations & Performance Executive employer: Dignity Funerals Limited
Contact Detail:
Dignity Funerals Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations & Performance Executive
✨Tip Number 1
Research Dignity's values and mission thoroughly. Understanding their commitment to compassion and professionalism will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Network with current or former employees of Dignity on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Operations & Performance Executive role.
✨Tip Number 3
Prepare specific examples from your past experiences that demonstrate your analytical skills and ability to improve performance. Being able to discuss real-life scenarios where you've made a positive impact will set you apart during the interview process.
✨Tip Number 4
Stay updated on industry trends related to end-of-life care and operational excellence. Showing that you are informed about the sector will not only impress your interviewers but also demonstrate your genuine interest in the role and the company.
We think you need these skills to ace Operations & Performance Executive
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Operations and Performance Executive position. Tailor your application to highlight how your skills and experiences align with these aspects.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly any roles that demonstrate your ability to analyse performance data, support operational initiatives, or work in a team environment. Use bullet points for clarity.
Write a Strong Cover Letter: In your cover letter, express your passion for the role and the company’s mission. Highlight specific examples from your past experiences that showcase your proactive nature, problem-solving skills, and commitment to supporting others with compassion.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Dignity Funerals Limited
✨Understand the Company Values
Before your interview, take some time to research Dignity's mission and values. Understanding their commitment to compassion and professionalism will help you align your answers with what they stand for.
✨Prepare for Performance Questions
As an Operations and Performance Executive, you'll need to demonstrate your analytical skills. Be ready to discuss how you've used data to inform decisions in past roles or projects, even if they were during your studies.
✨Show Your Curiosity
Dignity is looking for someone who is proactive and curious. Prepare questions that show your eagerness to learn about the business operations and how you can contribute to improving performance across branches.
✨Demonstrate Leadership Potential
Even if you're early in your career, think of examples where you've taken initiative or led a project. Highlighting these experiences will show that you're ready for the responsibilities of this role and can grow into a leadership position.
