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- Tasks: Support families with empathy and professionalism during difficult times.
- Company: Join Jonathan Harvey Funeral Directors, a caring and supportive team in Glasgow.
- Benefits: Competitive salary, commission potential, life assurance, and generous holiday allowance.
- Other info: Comprehensive training and professional development opportunities available.
- Why this job: Make a meaningful impact by helping families through significant moments in their lives.
- Qualifications: Empathy, communication skills, and a willingness to learn; customer service experience is a plus.
The predicted salary is between 26708 - 29708 £ per year.
We're looking for an empathetic and well-organised individual to join our team at Jonathan Harvey Funeral Directors as a Funeral Service Specialist (Level One). You'll be the first person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism.
Based at our branch in Glasgow, you'll take pride in the day-to-day running of the branch, supporting families, ensuring high standards, and building trusted local relationships. To become the arranger of choice in your community, you'll also be trained to provide guidance on Funeral Plans and support with ceremonial duties when required.
Why This Role Matters...
Being a Funeral Service Specialist means playing a central part in one of life's most significant moments. You're often the first person a grieving family turns to, and your presence can shape how they remember the most difficult of days.
Your Impact and Responsibilities...
This role calls for empathy, confidence, and attention to detail. It's about guiding people through funeral arrangements with care, introducing them to the support we can offer, and ensuring every detail is taken care of. You will be a steady, professional hand when people need it most.
- Supporting families with empathy, professionalism, and attention to detail
- Arrange funerals that meet family wishes, cultural practices, and legal requirements - arranging funerals with clarity, compassion and precision, offering all relevant products
- Oversee day-to-day branch operations, including administration and presentation
- Liaise with suppliers such as ministers, celebrants, and florists
- Lead chapel visits, as required, supporting the families with their requests
- Take accountability for raising awareness of funeral plans and contributing to plan sales within the branch
- Represent the branch in the local community and contribute to outreach
- Train in Funeral Conducting to assist with ceremonial duties during peak times
- Uphold Dignity's standards of professionalism, care, and service
Skills and Knowledge...
We're looking for someone with:
- Compassion, calmness, and empathy in emotionally sensitive situations
- Communication, organisation, and administrative skills - confident with legal paperwork
- Confident working independently, with branch-level responsibility
- Comfortable in settings where the deceased may be resting, including chapel visits
- Willingness to work flexibly (including weekends/on-call if needed)
- A Full UK Driving Licence (desirable, not essential) - Ability to travel to client homes and local branches is important
- Experience in customer service, care, or admin (beneficial - complete training is provided)
What We Offer...
- Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue a qualification through our apprenticeship programme.
- Memorialisation Commission Potential: up to £2,000.00 OTE per annum
- Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
- Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family's future.
- Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing.
- Holiday Allowance: Start with a generous leave entitlement of 30-33 days per year, inclusive of
Funeral Service Specialist in Milton employer: Dignity Funerals Limited
Contact Detail:
Dignity Funerals Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Funeral Service Specialist in Milton
✨Tip Number 1
Network like a pro! Reach out to people in the funeral service industry, attend local events, and connect with professionals on LinkedIn. Building relationships can open doors to opportunities that aren’t advertised.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your empathy and organisational skills, as these are key for a Funeral Service Specialist.
✨Tip Number 3
Be proactive! If you see a job opening at Jonathan Harvey Funeral Directors, don’t hesitate to apply through our website. Show us your enthusiasm and commitment to supporting families during their toughest times.
✨Tip Number 4
Follow up after interviews! A simple thank-you email can leave a lasting impression. It shows your appreciation and keeps you fresh in the minds of the hiring team, reinforcing your interest in the role.
We think you need these skills to ace Funeral Service Specialist in Milton
Some tips for your application 🫡
Show Your Empathy: In your application, let us see your compassionate side. Share experiences where you've supported others in tough times, as this role is all about being there for families when they need it most.
Be Organised: Highlight your organisational skills! We want to know how you manage details and keep things running smoothly. Mention any relevant experience that showcases your ability to handle multiple tasks with care and precision.
Tailor Your Application: Make sure your application speaks directly to the job description. Use similar language and phrases to show us you understand what we're looking for in a Funeral Service Specialist. It’ll help you stand out!
Apply Through Our Website: We encourage you to apply through our website for a seamless process. It’s the best way to ensure your application gets to us directly and shows your enthusiasm for joining our team at Jonathan Harvey Funeral Directors.
How to prepare for a job interview at Dignity Funerals Limited
✨Show Your Empathy
As a Funeral Service Specialist, empathy is key. During the interview, share examples of how you've supported others in difficult situations. This will demonstrate your ability to connect with grieving families and show that you understand the emotional weight of the role.
✨Know the Company
Do your homework on Jonathan Harvey Funeral Directors. Familiarise yourself with their values, services, and community involvement. Mentioning specific details about the company during your interview will show your genuine interest and help you stand out as a candidate.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and emotional intelligence. Think of scenarios where you had to handle sensitive situations or make quick decisions. Practising these responses will help you feel more confident and articulate during the interview.
✨Dress Professionally and Be Punctual
First impressions matter, especially in a role that requires professionalism. Dress appropriately for the interview and arrive on time. This shows respect for the interviewer's time and sets a positive tone for the conversation.