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For Companies At a Glance
- Tasks: Support families in creating meaningful memorials with care and compassion.
- Company: Join Dignity, a trusted funeral provider with over 200 years of history.
- Benefits: Enjoy flexible leave, a pension scheme, and sales-based commission.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: Empathy, strong communication skills, and experience in client-facing roles are essential.
- Other info: Full training provided; be part of a diverse team committed to excellence.
The predicted salary is between 26400 - 39600 £ per year.
Position: Memorial Consultant
Location: London
Job Type: 38.33 Hours per week
Salary: £33,000 per annum + sales based commission
Are you a compassionate, empathetic individual with strong interpersonal skills? We are seeking a Memorial Consultant to join our team, where you will support families in creating lasting tributes for their loved ones. This role blends care, consultation, and support.
Why This Role Matters
At CMG, we help families create meaningful memorials that honour the lives of their loved ones. As a Memorial Consultant, you will guide clients with care, offer suitable options, and ensure each memorial is a true reflection of the person being remembered.
The Role
As a Memorial Consultant, you will work with families to help them choose and personalise memorials that suit their wishes and budget. You will provide clear, compassionate advice while maintaining excellent client service and meeting agreed performance goals.
Key Responsibilities:
- Meet with families to discuss and recommend memorial options, including plaques, headstones, and garden placements.
- Guide clients through the memorial selection, personalisation, and installation process.
- Present memorial products clearly and compassionately, ensuring clients understand their options.
- Maintain accurate records of client interactions and orders.
- Coordinate with site teams, suppliers, and administrative colleagues to ensure smooth order processing.
- Participate in site events, memorial open days, and community engagement activities.
About You
We\’re looking for someone who:
- Has a natural empathy and ability to support grieving families with sensitivity.
- Possesses strong interpersonal and communication skills.
- Is a confident communicator with strong active listening skills.
- Is organised and detail-oriented, with excellent administrative abilities.
- Has experience in client support, retail, bereavement services, or similar client-facing roles.
- Is comfortable using IT systems to manage client records and documentation.
What We Offer
- A role that makes a meaningful difference in the lives of families.
- Full training and ongoing support
- 22-25 days annual leave + bank holidays
- Company pension, life assurance, and employee assistance programme
- Memorial Sales based Commission Scheme
- Annual company bonus
What are the next steps?
If this sounds like the right role for you and you\’re ready to bring care and professionalism to an essential service, simply click the \’apply\’ button. A member of our Talent Acquisition Team will be in touch to guide you through the next steps.
About Us
We are Dignity, one of the UK\’s oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. From launching the UK\’s first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism.
Now we are building the UK\’s leading end of life company. As part of the Dignity Group, we also operate Farewill, the country\’s largest will writer and one of the UK\’s top probate providers, giving families support not just at the funeral, but before and after as well.
Today we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end of life care. Here to help, whenever you need.
FCA Statement
We\’re regulated by the FCA, so some roles may be subject to background checks
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products, and create a better place to work. Whoever you are, wherever you\’re from, and whatever your life looks like, we\’d love to hear from you. And if there\’s anything you need to make the process more accessible, please let us know
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
Memorial Consultant employer: Dignity Funerals Limited
Contact Detail:
Dignity Funerals Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Memorial Consultant
✨Tip Number 1
Familiarise yourself with the memorial products and services offered by Dignity. Understanding the range of options available will help you engage more effectively with families and demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your empathy and interpersonal skills in any interactions you have with the company, whether it's during networking events or informal chats. Being able to connect on a personal level is crucial for this role.
✨Tip Number 3
Research the company’s history and values, particularly their commitment to compassionate service. This will not only prepare you for potential interview questions but also allow you to align your own values with theirs.
✨Tip Number 4
Consider volunteering or gaining experience in bereavement services or similar fields. This hands-on experience can provide valuable insights and strengthen your application by demonstrating your commitment to supporting grieving families.
We think you need these skills to ace Memorial Consultant
Some tips for your application 🫡
Understand the Role: Before applying, take time to fully understand the responsibilities and requirements of a Memorial Consultant. Reflect on how your skills and experiences align with the role, especially in terms of empathy and client support.
Tailor Your CV: Make sure your CV highlights relevant experience in client-facing roles, particularly in bereavement services or similar fields. Emphasise your interpersonal skills and any experience you have in providing compassionate support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping families during difficult times. Use specific examples from your past experiences to demonstrate your empathy and communication skills, and explain why you want to work as a Memorial Consultant.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Dignity Funerals Limited
✨Show Your Empathy
As a Memorial Consultant, your ability to connect with grieving families is crucial. During the interview, share examples of how you've supported others in difficult times, demonstrating your compassion and understanding.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, especially when discussing sensitive topics. This will show that you can present memorial options with care and clarity.
✨Highlight Relevant Experience
Make sure to discuss any previous roles in client support, retail, or bereavement services. Highlight specific experiences where you successfully assisted clients, as this will showcase your suitability for the position.
✨Prepare Questions
Demonstrate your interest in the role by preparing thoughtful questions about the company and its approach to memorial services. This shows that you are engaged and eager to learn more about how you can contribute to their mission.
