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- Tasks: Support families with empathy and professionalism during difficult times.
- Company: Join Dignity, a trusted name in funeral services with over 200 years of history.
- Benefits: Enjoy competitive pay, generous holiday allowance, and professional development opportunities.
- Why this job: Make a meaningful impact by helping families navigate significant life moments.
- Qualifications: Compassionate individuals with strong communication and organisational skills are encouraged to apply.
- Other info: Flexible hours and potential for bonuses make this role rewarding.
The predicted salary is between 13384 - 16000 £ per year.
Location: Middleton & Wood Funeral Directors, Wigan
Job Type: Part-time, 20 Hours Per Week
Salary: £13,384.80 per annum
We are looking for an empathetic and well-organised individual to join our team at Middleton & Wood Funeral Directors as a Funeral Service Specialist. You will be the first person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism. Based at our branch in Wigan, you will take pride in the day-to-day running of the branch, supporting families, ensuring high standards, and building trusted local relationships.
Why This Role Matters: Being a Funeral Service Specialist means playing a central part in one of life’s most significant moments. You are often the first person a grieving family turns to, and your presence can shape how they remember the most difficult of days.
Your Impact and Responsibilities: This role calls for empathy, confidence, and attention to detail. It is about guiding people through funeral arrangements with care, introducing them to the support we can offer, and ensuring every detail is taken care of. You will be a steady, professional hand when people need it most. As a Funeral Services Specialist you will:
- Support families with empathy, professionalism, and attention to detail
- Arrange funerals that meet family wishes, cultural practices, and legal requirements
- Oversee day-to-day branch operations, including administration and presentation
- Liaise with suppliers such as ministers, celebrants, and florists
- Lead chapel visits, as required, supporting the families with their requests
- Take accountability for raising awareness of funeral plans and contributing to plan sales within the branch
- Represent the branch in the local community and contribute to outreach
- Train in Funeral Conducting to assist with ceremonial duties during peak times
- Uphold Dignity's standards of professionalism, care, and service
Skills and Knowledge: We are looking for someone with:
- Compassion, calmness, and empathy in emotionally sensitive situations
- Communication, organisation, and administrative skills - confident with legal paperwork
- Confident working independently, with branch-level responsibility
- Comfortable in settings where the deceased may be resting, including chapel visits
- A willingness to work flexibly (including weekends/on-call if needed)
- A Full UK Driving Licence (desirable, not essential)
- Experience in customer service, care, or admin (beneficial - complete training is provided)
What We Offer:
- Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue a qualification through our apprenticeship programme.
- Commission Potential: up to £2,000.00 OTE per annum
- Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
- Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family's future.
- Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing.
- Holiday Allowance: Start with a generous leave entitlement of 30-33 days per year, inclusive of Bank Holidays.
- Pension Scheme: Plan for the future with our contributory pension scheme, helping you save for a secure retirement.
What are the next steps? To join us in this role, hit the 'apply' button to submit your application, and a member of our Talent Acquisition Team will be in touch!
About Us: We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria across the country. We have led the way in supporting families with care, compassion, and professionalism.
FCA Statement: The FCA regulates us so that some roles may be subject to background checks.
Equality, Diversity and Inclusion Statement: We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you're from, and whatever your life looks like, we'd love to hear from you.
Funeral Service Specialist in Manchester employer: Dignity Funerals Limited
Contact Detail:
Dignity Funerals Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Funeral Service Specialist in Manchester
✨Tip Number 1
Get to know the company! Research Middleton & Wood Funeral Directors and understand their values. This will help you connect with them during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your empathy skills! As a Funeral Service Specialist, you'll be supporting families during tough times. Role-play scenarios with friends or family to get comfortable with offering reassurance and support.
✨Tip Number 3
Network like a pro! Reach out to people in the funeral service industry or join local community groups. Building relationships can lead to valuable insights and even job opportunities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our compassionate team at Middleton & Wood.
We think you need these skills to ace Funeral Service Specialist in Manchester
Some tips for your application 🫡
Show Your Empathy: In your application, let us see your compassionate side! Share experiences where you've supported others, especially in tough situations. This role is all about being there for families, so we want to know how you can bring that warmth.
Be Organised: We love a well-structured application! Make sure your CV and cover letter are clear and easy to read. Highlight your organisational skills and any relevant experience, as this will show us you're ready to handle the day-to-day operations smoothly.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Funeral Service Specialist role. Mention specific responsibilities from the job description and explain how your skills match what we're looking for.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team at Middleton & Wood Funeral Directors!
How to prepare for a job interview at Dignity Funerals Limited
✨Show Your Empathy
As a Funeral Service Specialist, empathy is key. During the interview, share examples of how you've supported others in difficult situations. This will demonstrate your ability to connect with grieving families and show that you understand the emotional weight of the role.
✨Know the Details
Familiarise yourself with the specifics of funeral arrangements, including cultural practices and legal requirements. Being able to discuss these details confidently will show that you're prepared and serious about the position.
✨Demonstrate Organisation Skills
Highlight your organisational abilities by discussing how you've managed multiple tasks or projects in the past. This role requires attention to detail and the ability to oversee day-to-day operations, so be ready to provide concrete examples.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company and the role. This shows your genuine interest and helps you understand how you can contribute to the team. Consider asking about their approach to community outreach or how they support families during challenging times.
