At a Glance
- Tasks: Support families with empathy and professionalism during difficult times.
- Company: Join Dignity, a trusted name in funeral services with over 200 years of history.
- Benefits: Enjoy competitive salary, bonuses, generous holiday allowance, and health support.
- Other info: Comprehensive training provided, with opportunities for professional development and career growth.
- Why this job: Make a real difference in people's lives during their most challenging moments.
- Qualifications: Compassionate individuals with strong communication and organisational skills are encouraged to apply.
The predicted salary is between 26708 - 26708 £ per year.
Location: Wilton Funeral Directors, Belfast
Job Type: Full-time, permanent - Monday to Friday 10am - 6pm
Salary: £26,708.34 per annum plus commission (OTE: £2-3k per annum)
We're looking for an empathetic and well-organised individual to join our team at Wilton Funeral Directors as a Funeral Service Specialist (Level One). You'll be the first person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism.
Based at our branch in Belfast, you'll take pride in the day-to-day running of the branch, supporting families, ensuring high standards, and building trusted local relationships. To become the arranger of choice in your community, you'll also be trained to provide guidance on Funeral Plans and support with ceremonial duties when required.
Why This Role Matters...
Being a Funeral Service Specialist means playing a central part in one of life's most significant moments. You're often the first person a grieving family turns to, and your presence can shape how they remember the most difficult of days.
Your Impact and Responsibilities...
This role calls for empathy, confidence, and attention to detail. It's about guiding people through funeral arrangements with care, introducing them to the support we can offer, and ensuring every detail is taken care of. You will be a steady, professional hand when people need it most.
- Supporting families with empathy, professionalism, and attention to detail
- Arrange funerals that meet family wishes, cultural practices, and legal requirements
- Oversee day-to-day branch operations, including administration and presentation
- Liaise with suppliers such as ministers, celebrants, and florists
- Lead chapel visits, as required, supporting the families with their requests
- Take accountability for raising awareness of funeral plans and contributing to plan sales within the branch
- Represent the branch in the local community and contribute to outreach
- Train in Funeral Conducting to assist with ceremonial duties during peak times
- Uphold Dignity's standards of professionalism, care, and service
Skills and Knowledge...
We're looking for someone with:
- Compassion, calmness, and empathy in emotionally sensitive situations
- Communication, organisation, and administrative skills - confident with legal paperwork
- Confident working independently, with branch-level responsibility
- Comfortable in settings where the deceased may be resting, including chapel visits
- Willingness to work flexibly (including weekends/on-call if needed)
- A Full UK Driving Licence (desirable, not essential)
- Experience in customer service, care, or admin (beneficial - complete training is provided)
What We Offer...
- Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue a qualification through our apprenticeship programme.
- Memorialisation Commission Potential: up to £2,000.00 OTE per annum
- Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
- Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family's future.
- Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing.
- Holiday Allowance: Start with a generous leave entitlement of 30-33 days per year, inclusive of Bank Holidays.
- Pension Scheme: Plan for the future with our contributory pension scheme, helping you save for a secure retirement.
What are the next steps?
To join us in this role, hit the 'apply' button to submit your application, and a member of our Talent Acquisition Team will be in touch!
About Us
We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria across the country. From launching the UK's first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism.
We are now building the UK's leading end-of-life company. As part of the Dignity Group, we also operate Farewill, the country's most prominent will writer and one of the UK's top probate providers, giving families support not just at the funeral, but before and after as well.
Today, we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end-of-life care.
FCA Statement
The FCA regulates us so that some roles may be subject to background checks.
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you're from, and whatever your life looks like, we'd love to hear from you. And if there's anything you need to make the process more accessible, please let us know.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate, and no fees will be payable.
We reserve the right, depending on the number of applications received, to close or extend the closing dates for positions.
Funeral Service Specialist in Lisburn employer: Dignity Funerals Limited
At Dignity, we pride ourselves on being a compassionate and supportive employer, offering our Funeral Service Specialists in Belfast a fulfilling career where they can truly make a difference in people's lives. With a strong focus on professional development, generous holiday allowances, and a comprehensive health and wellbeing programme, we ensure our employees feel valued and supported. Join us to be part of a dedicated team that not only cares for families during their most challenging times but also fosters a culture of empathy and growth.
StudySmarter Expert Advice🤫
We think this is how you could land Funeral Service Specialist in Lisburn
✨Tip Number 1
Get to know the company! Research Wilton Funeral Directors and understand their values. This will help you connect with them during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your empathy skills! As a Funeral Service Specialist, you'll be supporting families during tough times. Role-play scenarios with friends or family to get comfortable with how to handle sensitive conversations.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like working at Wilton Funeral Directors.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and ready to take the next step in your career.
We think you need these skills to ace Funeral Service Specialist in Lisburn
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and how they relate to the role of Funeral Service Specialist.
Show Your Empathy:This role is all about supporting families during tough times. Make sure to highlight any experiences where you've shown compassion and understanding, whether in a professional or personal setting.
Tailor Your Application:Take a moment to read the job description carefully and tailor your application to match. Use keywords from the description to show us that you understand what we’re looking for in a Funeral Service Specialist.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the quickest way for us to receive your application, and it helps us keep everything organised. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Dignity Funerals Limited
✨Show Your Empathy
As a Funeral Service Specialist, empathy is key. During the interview, share examples of how you've supported others in difficult situations. This will demonstrate your ability to connect with grieving families and show that you understand the emotional weight of the role.
✨Know the Company
Familiarise yourself with Wilton Funeral Directors and their values. Understanding their approach to funeral services and community involvement will help you align your answers with their mission. It shows you're genuinely interested in being part of their team.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in sensitive situations. Think about how you would handle various scenarios, such as dealing with a distressed family or managing unexpected changes in arrangements. Practising these responses can help you feel more confident.
✨Highlight Your Organisational Skills
This role requires strong organisational abilities. Be ready to discuss your experience with managing multiple tasks, especially in high-pressure environments. Share specific examples of how you've successfully organised events or handled administrative duties in the past.
