At a Glance
- Tasks: Support families during sensitive moments and oversee funeral service operations.
- Company: Wilton Funeral Directors, a compassionate team in Belfast.
- Benefits: Competitive salary, bonuses, health support, and generous holiday allowance.
- Other info: Opportunities for professional development and career growth.
- Why this job: Make a meaningful impact while helping families through difficult times.
- Qualifications: Experience in supervision, empathy, and a full UK driving licence required.
The predicted salary is between 27485 - 27485 £ per year.
Location: Wilton Funeral Directors, Belfast
Job Type: Full-time, permanent
Salary: £27,485.68 per annum plus on-call payments
We're looking for a compassionate and reliable individual to join our team at Wilton Funeral Directors in Belfast as a Funeral Service Operative Supervisor (FSO Level 2). This role offers the opportunity to support families during one of life's most sensitive moments, playing a key part in delivering respectful and meaningful services that genuinely make a difference.
Why This Role Matters...
At Dignity, we believe that every farewell should be handled with compassion, dignity, and care. Your role will ensure that families feel supported, respected, and reassured throughout the entire way.
Your Impact and Responsibilities...
- Support every stage of the funeral process - from preparing vehicles and venues to assisting with ceremonial duties and family interactions.
- This is a physically active, hands-on role that requires empathy, reliability, and a calm, respectful presence.
- As a representative of both your local branch and the wider Dignity Group, you'll help maintain our trusted presence in the community.
- Support your team through training and mentoring, stay up to date with all training requirements for the role, and actively serve as the main point of contact for Level 1 Funeral Service Operatives within your branch and team.
As a Funeral Operations Supervisor, you will:
- Support the Care Centre Managers/Service Delivery Leads and lead with diary coordination.
- Oversee the training and mentoring of the Funeral Service Operatives in your team.
- Participate in an out-of-hours on-call rota (including nights/weekends) to support families, including taking first calls and leading on in-to-care.
- Bring the deceased into our care from the place of death - including private homes, hospitals, hospices, or public spaces - under varying circumstances.
- Maintain funeral vehicles and equipment to high standards.
- Act as a point of contact between the branch and the back of house.
- Prepare the deceased (washing, dressing, presentation) in accordance with family, religious, or cultural wishes.
- Support with chapel visits and interactions with families in a calm and respectful manner.
- Carry out all duties involving the deceased with the utmost care and professionalism.
Skills and Knowledge...
- Confidence in overseeing team training and mentoring.
- Experience within a Supervisor role.
- Willing to train as a Funeral Plan Consultant and confident in a sales environment.
- Demonstrates empathy, professionalism, and composure under pressure.
- Respectful, caring approach when supporting both colleagues and families.
- Physically capable of manual handling tasks, including lifting and carrying.
- Comfortable working in direct contact with the deceased in a variety of conditions.
- Reliable, flexible, and able to work outside standard hours when needed.
- A Full UK Driving Licence (essential).
What We Offer...
- Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue a qualification through our apprenticeship programme.
- Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
- Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family's future.
- Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing.
- Holiday Allowance: Start with a generous leave entitlement of 30-33 days per year.
Funeral Service Operative Supervisor in Lisburn employer: Dignity Funerals Limited
At Wilton Funeral Directors in Belfast, we pride ourselves on being an exceptional employer that values compassion and professionalism. Our supportive work culture fosters personal and professional growth, offering comprehensive training and development opportunities, alongside a generous holiday allowance and health benefits. Join us to make a meaningful impact in the community while enjoying a rewarding career in a respectful and caring environment.
StudySmarter Expert Advice🤫
We think this is how you could land Funeral Service Operative Supervisor in Lisburn
✨Tip Number 1
Network like a pro! Reach out to people in the funeral service industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to empathy and team leadership. Think about your past experiences and how they relate to the role of a Funeral Service Operative Supervisor. We want you to shine when it’s your time to talk!
✨Tip Number 3
Showcase your compassion and reliability during every interaction. Whether it's a phone call or an in-person meeting, let your genuine care for families come through. This role is all about making a difference, so let that passion be evident!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you on board!
We think you need these skills to ace Funeral Service Operative Supervisor in Lisburn
Some tips for your application 🫡
Show Your Compassion:When writing your application, let your empathy shine through. This role is all about supporting families during tough times, so share any relevant experiences that highlight your caring nature.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure to outline your skills and experiences without unnecessary fluff. Remember, we want to see how you fit into our team!
Tailor Your Application:Make sure to customise your application for this specific role. Highlight your supervisory experience and any relevant training or mentoring you've done. Show us why you're the perfect fit for the Funeral Service Operative Supervisor position.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Dignity Funerals Limited
✨Understand the Role Deeply
Before your interview, take some time to really understand what being a Funeral Service Operative Supervisor involves. Familiarise yourself with the responsibilities and the emotional aspects of the role. This will help you articulate how your skills and experiences align with the job.
✨Showcase Your Empathy
In this line of work, empathy is key. Be prepared to share examples from your past where you've demonstrated compassion and support, especially in challenging situations. This will show that you can handle the sensitive nature of the role with care.
✨Prepare for Practical Questions
Expect questions that assess your ability to manage a team and handle the physical demands of the job. Think about scenarios where you've successfully led a team or dealt with difficult circumstances, and be ready to discuss them in detail.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process for new operatives or how the team supports each other during tough times. This shows your genuine interest in the role and the company culture.
