Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a compassionate team in supporting families during sensitive moments.
- Company: Join Dignity, a trusted name in funeral services with over 200 years of history.
- Benefits: Enjoy competitive salary, generous leave, training opportunities, and wellbeing support.
- Why this job: Make a real difference in your community by providing care and support to families.
- Qualifications: Experience in team leadership and a caring, professional approach are essential.
- Other info: Full training provided; no previous funeral experience necessary.
The predicted salary is between 24000 - 32000 £ per year.
Location: Ginns & Gutteridge Funeral Directors, Leicester
Job Type: Full-time, Permanent
Salary: £28,003.00 per annum (£14.05 per hour)
We are looking for a compassionate and reliable individual to join our team at Ginns & Gutteridge Funeral Directors as a Funeral Operations Team Leader (FSO Level 3). This role offers the chance to support families at one of life’s most sensitive moments, playing a key part in delivering respectful, meaningful services that truly make a difference.
Why This Role Matters
At Dignity, we believe that every farewell should be handled with compassion, dignity, and care. Your role will ensure that families feel supported, respected, and reassured every step of the way.
The Role
You will support every stage of the funeral process - from preparing vehicles and venues to assisting with ceremonial duties and family interactions. This is a physically active, hands-on role that requires empathy, reliability, and a calm, respectful presence. As a representative of both your local branch and the wider Dignity Group, you will help maintain our trusted presence in the community. You will support your team through training and mentoring, stay up to date with all training requirements for the role and actively be the main point of contact for all Funeral Service Operatives within your branch and team. Conducting regular one to ones, team meetings and supporting the Funeral Director within your branch.
Key Responsibilities:
- Support the Care Centre Manager/Service Delivery Lead and lead with diary coordination
- Oversee the training and mentoring of the Level 1 and Level 2 Funeral Service Operatives in your team
- Carry out one to one’s with the Funeral Service Operatives within your team, ensuring consistency and all training and development needs are met
- Participate in an out-of-hours on-call rota (including nights/weekends) to support families including, taking first calls and lead on inter cares.
- Complete Garage orders to support operational efficiency and able to lead back of house, including service delivery
- Support the Funeral Director in delivering a seamless service and ceremonial work
- Manage the rotas and staffing to ensure cost of funeral delivery is managed and overtime and casual staff usage is in line with the business requirements
- Prepare the deceased (washing, dressing, presentation) in accordance with family, religious, or cultural wishes
About You
We are looking for someone who:
- Is confident in overseeing team training, mentoring and conducting regular 121's
- Has experience within a Team Leader or shift management role
- Demonstrates empathy, professionalism, and composure under pressure
- Has a respectful, caring approach when supporting both colleagues and families
- Is physically capable of manual handling tasks, including lifting and carrying
- Is comfortable working in direct contact with the deceased in a variety of conditions
- Is reliable, flexible, and able to work outside standard hours when needed
- Takes pride in presenting themselves in a professional and dignified manner
- Holds a Full UK Driving Licence (essential)
No previous funeral experience is necessary, however experience within a management role is essential - Full training will be provided in line with Dignity's training and induction program.
What We Offer
- A fulfilling and meaningful role supporting families in your community
- Full training and personal development opportunities
- 30 - 33 days annual leave, inclusive of bank holidays
- Uniform and all necessary equipment provided
- Company pension and life assurance
- Access to an employee assistance programme for wellbeing support
- Annual company bonus
We wouldn’t be able to provide this essential service without the dedication of our people. If you’d like to join a compassionate team committed to delivering the highest standards of care - we’d love to hear from you.
What are the next steps?
To join us in this role, simply hit the 'apply' button to submit your application and a member of our Talent Acquisition Team will be in touch!
About Us
We are Dignity, one of the UK’s oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. From launching the UK’s first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism. Now we are building the UK’s leading end of life company. As part of the Dignity Group, we also operate Farewill, the country’s largest will writer and one of the UK’s top probate providers, giving families support not just at the funeral, but before and after as well. Today we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end of life care.
Here to help, whenever you need.
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products, and create a better place to work. Whoever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you. And if there’s anything you need to make the process more accessible, please let us know.
Funeral Operations Team Leader in Leicester employer: Dignity Funerals Limited
Contact Detail:
Dignity Funerals Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Funeral Operations Team Leader in Leicester
✨Tip Number 1
Network like a pro! Reach out to people in the funeral industry or related fields. Attend local events or join online forums to connect with others who can give you insights or even refer you to opportunities.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios specific to the role. Think about how your experience aligns with the compassionate and respectful service Dignity provides, and be ready to share examples.
✨Tip Number 3
Show your passion for the role! When you get the chance to speak with someone from the team, express why you want to support families during such sensitive times. Authenticity goes a long way in making a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our compassionate team at Dignity.
We think you need these skills to ace Funeral Operations Team Leader in Leicester
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and how they’ve shaped your approach to supporting families.
Show Your Compassion: This role is all about empathy and care. Make sure to highlight any relevant experiences where you've demonstrated compassion, whether in a professional or personal setting. It’s what we value most!
Tailor Your Application: Take a moment to read through the job description and align your skills and experiences with what we’re looking for. A tailored application shows us that you’re genuinely interested in joining our team.
Apply Through Our Website: We encourage you to hit that 'apply' button on our website! It’s the easiest way for us to receive your application and ensures you’re considered for this meaningful role with us.
How to prepare for a job interview at Dignity Funerals Limited
✨Understand the Role
Before your interview, take some time to really understand what being a Funeral Operations Team Leader involves. Familiarise yourself with the key responsibilities and think about how your past experiences align with them. This will help you articulate your fit for the role during the interview.
✨Show Empathy and Compassion
Given the sensitive nature of the work, it's crucial to demonstrate your ability to handle difficult situations with empathy. Prepare examples from your previous roles where you've supported others in challenging times. This will show that you can provide the compassionate care families need.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in this role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
✨Dress Professionally
First impressions matter, especially in a role that requires professionalism and dignity. Make sure to dress appropriately for the interview. A smart, professional appearance will reflect your respect for the position and the company’s values.
