Funeral Service Administrator in Kingston upon Thames

We're looking for an empathetic and well-organised individual to join our team at Frederick W Paine Funeral Directors as a Mobile Funeral Service Specialist (Level One). You'll be the first person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism.

Based at our branch in Kingston & supporting at surrounding branches, you'll take pride in the day-to-day running of the branch, supporting families, ensuring high standards, and building trusted local relationships. To become the arranger of choice in your community, you'll also be trained to provide guidance on Funeral Plans and support with ceremonial duties when required.

Being a Funeral Service Specialist means playing a central part in one of life's most significant moments. It's about guiding people through funeral arrangements with care, introducing them to the support we can offer, and ensuring every detail is taken care of.

As a Funeral Services Specialist (Level One), you will:

• Support families with empathy, professionalism, and attention to detail.
• Arrange funerals that meet family wishes, cultural practices, and legal requirements - arranging funerals with clarity, compassion and precision, offering all relevant products.
• Oversee day-to-day branch operations, including administration and presentation.
• Lead chapel visits, as required, supporting the families with their requests.
• Take accountability for raising awareness of funeral plans and contributing to plan sales within the branch.
• Represent the branch in the local community and contribute to outreach.
• Train in Funeral Conducting to assist with ceremonial duties during peak times.
• Uphold Dignity's standards of professionalism, care, and service.

Experience in customer service, care, or admin is beneficial (complete training is provided). You should have communication, organisation, and administrative skills, and be confident with legal paperwork. Being PC literate and able to use a range of IT systems, including Microsoft Office, Outlook and internal databases (training provided) is essential. A Full UK Driving Licence is desirable but not essential; the ability to travel to client homes and local branches is important.

We believe in rewarding our colleagues with a strong, supportive benefits package that helps you feel secure, valued and able to grow:

• Up to 25 days' annual leave (increasing with service) plus bank holidays.
• Opportunity to earn a yearly bonus of up to £300-£500 in recognition of your contribution.
• 4% matched pension to help you build long-term financial security.
• Life assurance cover at 2x your salary to support your loved ones.
• Access to MyStaffShop, our employee rewards platform, offering savings across high street and online retailers, alongside eyecare support, flu jab reimbursement and lifestyle discounts.
• Access to a 24/7 Employee Assistance Programme, occupational health services and confidential counselling.
• Ongoing training and development, including internal learning pathways and apprenticeship opportunities.
• Free on-site parking available at most of our locations.

If you want a job that is genuinely meaningful, helping families across Britain through one of the hardest times in their lives, this is a good place to build a career.