HR Services Manager

Location: Sutton Coldfield, Birmingham

Job Type: Full-Time, Permanent

Salary: Up to £65,000 per annum

At Dignity, we're redefining what it means to support families at life's most important moments. Behind that ambition sits a People function that is evolving, simplifying processes, modernising technology, improving colleague experience and building the foundations to support future growth. We're now looking for an HR Services Manager to support this transformation. This is an opportunity to shape how HR supports every stage of the colleague journey, bringing together HR systems, payroll, people data, HR administration and continuous improvement into one high-performing, modern, customer-focused service.

If you thrive on simplifying complexity, improving service delivery, leveraging technology and leading teams through change, this could be your next career step.

The Opportunity

Reporting to the Chief People and Transformation Officer, you will sit on the People Leadership Team. You'll lead a team responsible for HR systems, administration, analytics and service delivery whilst ensuring the function is scalable, efficient and fit for future growth.

You'll be responsible for:

• Developing and delivering the HR Services strategy.
• Modernising HR operations through automation, workflow improvements and self-service.
• Creating simple, scalable and highly effective employee and manager experiences.
• Driving continuous improvement across processes, systems and service delivery.
• Leading HR administration, HR systems and people analytics.
• Using data and insight to improve decision-making and business performance.
• Building a service culture focused on responsiveness, quality and accountability.

Why this role is different

As we modernise the business, the HR Services function must evolve too. You'll own the roadmap for HR Services technology, automation and service delivery improvement, removing friction from colleague processes and ensuring managers have the tools, systems and support they need to succeed. This role offers genuine influence, visibility and the opportunity to leave a lasting mark on how HR operates across a national organisation.

What you'll bring

We're looking for a specialist who combines strategic thinking with operational excellence and can bring:

• Significant leadership experience across HR Operations, HR Shared Services or People Services.
• Accountability for HR systems, service delivery and operational performance.
• Experience driving continuous improvement, process simplification and automation.
• A track record of building service-focused teams and embedding accountability.
• Strong HR systems and HRIS expertise, including self-service and workflow technologies.
• The ability to use data and insight to identify problems, influence decisions and improve outcomes.
• Strong stakeholder management skills, with the confidence to work across HR, Finance, IT and business leadership teams.

You'll be someone who:

• Loves making complex processes simpler.
• Sees technology as an enabler, not just a system.
• Builds trust quickly and leads with clarity.
• Balances strategic thinking with strong operational delivery.
• Is passionate about creating a great colleague experience whilst improving efficiency, control and service quality.
• Uses data and insight to challenge the status quo and drive meaningful improvement.
• Thrives in evolving environments and brings pace, pragmatism and accountability.

Rewarding leadership with real impact and progression

As a key contributor to our business, you'll benefit from a package that reflects your impact, supports your wellbeing and helps you continue to grow your career with us.

• Time to recharge - 25 days' annual leave plus bank holidays, giving you the space to rest and maintain balance.
• Rewarding your impact - Opportunity to earn up to 10% annual bonus, recognising your contribution to business performance.
• Healthcare when it matters - Private medical cover for you, offering reassurance and quicker access to treatment.
• Planning for your future - 4% matched pension contribution to help build long-term financial security.
• Peace of mind - Life assurance cover at 2x your salary to support your loved ones.
• Everyday savings and perks - Access to MyStaffShop, our employee rewards platform, offering savings across high street and online retailers.
• Support when you need it - 24/7 Employee Assistance Programme, occupational health services and confidential counselling.
• Growing your career - A strong focus on development, progression and building leadership capability across the business.
• Additional wellbeing benefits - Including eyecare support, flu jab reimbursement and lifestyle discounts.
• Making work easier - Free on-site parking available at most of our locations.

What are the next steps?

If this sounds like the next step in your career simply hit the 'apply' button. A member of our Talent Acquisition Team will be in touch to guide you through the next steps.

Why Dignity

Dignity exists to help every family in Britain navigate the hardest moments of life with simplicity, dignity, kindness and exceptional care. Our head office teams, across functions like finance, HR, marketing and IT, make sure the people working directly with families have what they need to do that well. Dignity is going through a real period of change. We're building better systems, simplifying how things work, and strengthening the business for the long term, and head office plays a big part in making that happen. We look for people who take pride in their work, support their colleagues, and want to keep learning. You'll be part of a close team, and you'll be able to see the difference your work makes, even when you're not working with families directly. If you're looking for a role with variety, a supportive team, and the chance to grow, Dignity is a good place to be.

FCA Statement

Dignity is part of a group that includes FCA-regulated activities, and some roles may be subject to relevant training, screening, conduct, and regulatory requirements. This will be confirmed as part of the recruitment process.

Equality, Diversity and Inclusion Statement

Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences. We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate, and no fees will be payable. We reserve the right, depending on application numbers, to close or extend the closing dates for positions; we would therefore recommend an early application.