Position: Funeral Service Specialist
Location: Bryan Mills Funeral Directors, York
Job Type: Part-time, Permanent - 20 hours per week. Wednesday 12-5, Thursday & Friday 9am - 5pm.
Salary: £13,936.00 per annum
We're looking for an empathetic, well-organised individual to join our team at Bryan Mills Funeral Directors, York as a Funeral Service Specialist (Level One). You'll take the lead in running the branch day to day, supporting families and building trusted local relationships, with training to guide families through Funeral Plans and support ceremonial duties when needed.
Our Mission: To help every family in Britain navigate the hardest moments of life with simplicity, dignity, kindness and exceptional care.
Our Vision: The UK's leading end-of-life company, helping 1 in 3 people across the UK to plan for and deal with death.
Why This Role Matters
Being a Funeral Service Specialist means playing a central part in one of life's most significant moments. You're often the first person a grieving family turns to, and your presence can shape how they remember the most difficult of days.
Your Impact and Responsibilities
This role calls for empathy, confidence and attention to detail - guiding people through funeral arrangements with care, introducing the support we offer, and making sure every detail is taken care of.
As a Funeral Services Specialist, you will: Support families with empathy, professionalism and attention to detail.
Arrange funerals that meet family wishes, cultural practices and legal requirements, with clarity, compassion and precision.
Oversee day-to-day branch operations, including administration and presentation.
Build relationships with suppliers, care homes and local community groups - including ministers, celebrants and florists.
Lead chapel visits as required, supporting families with their requests.
Raise awareness of funeral plans and contribute to plan sales within the branch.
Train in Funeral Conducting to assist with ceremonial duties during peak times.
Skills and Knowledge Compassionate, calm and empathetic in emotionally sensitive situations.
Experience in customer service, care or admin is beneficial (full training provided).
Strong communication, organisation and administrative skills, confident with legal paperwork.
PC literate - Microsoft Office, Outlook and internal systems (training provided).
Confident working independently with branch-level responsibility.
Comfortable in settings where the deceased may be resting, including chapel visits.
Willing to work flexibly, including weekends/on-call if needed.
Full UK Driving Licence.
What you can expect from us Time to recharge - Up to 25 days' annual leave (rising with service) plus
Funeral Service Specialist in Helmsley employer: Dignity Funerals Limited
A Spicer & Sons Funeral Directors is an exceptional employer that values compassion and professionalism in the sensitive field of funeral services. Located in Harrow, we offer a supportive work culture that prioritises employee well-being and growth, providing opportunities for continuous training and development. Join us to make a meaningful impact in the community while enjoying competitive benefits and a fulfilling career path.
