At a Glance
- Tasks: Lead a compassionate team through the funeral process, supporting families and ensuring smooth operations.
- Company: Join Dignity, a trusted name in funeral services with over 200 years of history.
- Benefits: Enjoy 30-33 days annual leave, a company pension, and personal development opportunities.
- Other info: Full training provided, with opportunities for career growth in a supportive environment.
- Why this job: Make a meaningful impact in your community by supporting families during difficult times.
- Qualifications: Experience in team leadership or management is essential; no prior funeral experience needed.
The predicted salary is between 29159 - 29159 £ per year.
Position: Funeral Operations Team Leader
Location: W.J Winn Funeral Directors, Hayle
Job Type: 38.33 Hours per week
Salary: £29,159.93 per annum
We're looking for a compassionate and reliable individual to join our team at W.J Winn Funeral Directors as a Funeral Operations Team Leader (FSO Level 3).
The Role
- Support every stage of the funeral process - from preparing vehicles and venues to assisting with ceremonial duties and family interactions.
- Help maintain our trusted presence in the community as a representative of both your local branch and the wider Dignity Group.
- Support your team through training and mentoring, stay up to date with all training requirements for the role, and actively be the main point of contact for all Funeral Service Operatives within your branch and team.
- Conduct regular one to ones, team meetings, and support the Funeral Director within your branch.
- Support the Care Centre Manager/Service Delivery Lead and lead with diary coordination.
- Oversee the training and mentoring of the Level 1 and Level 2 Funeral Service Operatives in your team.
- Carry out one to one's with the Funeral Service Operatives within your team, ensuring consistency and all training and development needs are met.
- Participate in an out-of-hours on-call rota (including nights/weekends) to support families, including taking first calls and leading on inter cares.
- Complete Garage orders to support operational efficiency and lead back of house, including service delivery.
- Support the Funeral Director in delivering a seamless service and ceremonial work.
- Manage the rotas and staffing to ensure cost of funeral delivery is managed and overtime and casual staff usage is in line with the business requirements.
- Prepare the deceased (washing, dressing, presentation) in accordance with family, religious, or cultural wishes.
About You
- Confident in overseeing team training, mentoring, and conducting regular 121's.
- Experience within a Team Leader or shift management role.
- Demonstrates empathy, professionalism, and composure under pressure.
- Has a respectful, caring approach when supporting both colleagues and families.
- Physically capable of manual handling tasks, including lifting and carrying.
- Comfortable working in direct contact with the deceased in a variety of conditions.
- Reliable, flexible, and able to work outside standard hours when needed.
- Takes pride in presenting themselves in a professional and dignified manner.
- Holds a Full UK Driving Licence (essential).
- No previous funeral experience is necessary; however, experience within a management role is essential - Full training will be provided in line with Dignity's training and induction program.
What We Offer
- A fulfilling and meaningful role supporting families in your community.
- Full training and personal development opportunities.
- 30 - 33 days annual leave, inclusive of bank holidays.
- Uniform and all necessary equipment provided.
- Company pension and life assurance.
- Access to an employee assistance programme for wellbeing support.
- Annual company bonus.
We wouldn't be able to provide this essential service without the dedication of our people. To join us in this role, simply hit the 'apply' button to submit your application and a member of our Talent Acquisition Team will be in touch!
About Us
We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. From launching the UK's first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism. Now we are building the UK's leading end of life company. As part of the Dignity Group, we also operate Farewill, the country's largest will writer and one of the UK's top probate providers, giving families support not just at the funeral, but before and after as well. Today we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end of life care.
Here to help, whenever you need.
FCA Statement
We're regulated by the FCA, so some roles may be subject to background checks.
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products, and create a better place to work.
Operations Lead (f/m/d) in Hayle employer: Dignity Funerals Limited
At W.J Winn Funeral Directors, we pride ourselves on being a compassionate and supportive employer, dedicated to the personal and professional growth of our team members. Located in Hayle, we offer a meaningful role where you can make a real difference in the community, alongside comprehensive training, generous annual leave, and a strong focus on employee wellbeing. Join us to be part of a respected organisation that values empathy, professionalism, and teamwork in every aspect of our service.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Lead (f/m/d) in Hayle
✨Tip Number 1
Network like a pro! Reach out to people in the funeral industry or related fields. Attend local events or join online groups to connect with others who might know about job openings or can give you insider tips.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios specific to the role. Think about how your experience aligns with the responsibilities of a Funeral Operations Team Leader and be ready to share examples that showcase your skills.
✨Tip Number 3
Show your passion for the role! When you get the chance to speak with potential employers, express why you want to work in this field and how you can contribute to their mission of supporting families with compassion.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Dignity team!
We think you need these skills to ace Operations Lead (f/m/d) in Hayle
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your experiences and what makes you passionate about this role.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the job description. We love seeing how you can bring your unique background to our team at Dignity!
Show Your Compassion:Since this role is all about supporting families during tough times, it’s important to convey your empathy and understanding in your application. Share examples of how you've demonstrated compassion in previous roles.
Apply Through Our Website:We encourage you to hit that 'apply' button on our website! It’s the best way for us to receive your application and ensures you’re considered for this meaningful position with us at Dignity.
How to prepare for a job interview at Dignity Funerals Limited
✨Understand the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Funeral Operations Team Leader. Familiarise yourself with the funeral process and the specific duties mentioned in the job description. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Empathy and Professionalism
Given the sensitive nature of the work, it's crucial to convey your empathetic approach during the interview. Prepare examples from your past experiences where you've demonstrated compassion and professionalism, especially in challenging situations. This will highlight your suitability for supporting families during difficult times.
✨Prepare for Team Leadership Questions
As a potential team leader, expect questions about your leadership style and experience. Think of specific instances where you've successfully mentored or trained others. Be ready to discuss how you would conduct one-to-ones and support your team, as this is a key part of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process for new team members or how the company supports its staff's wellbeing. This shows your interest in the role and helps you gauge if the company culture aligns with your values.
