At a Glance
- Tasks: Lead a compassionate team in supporting families through the funeral process.
- Company: Join Dignity, a trusted name in funeral care with over 200 years of history.
- Benefits: Enjoy 30-33 days annual leave, a company pension, and personal development opportunities.
- Other info: Full training provided, with excellent career growth and support for your wellbeing.
- Why this job: Make a meaningful impact in your community while developing your leadership skills.
- Qualifications: Management experience is essential; no previous funeral experience required.
The predicted salary is between 30000 - 40000 £ per year.
We're looking for a compassionate and reliable individual to join our Winn Funeral Directors as a Funeral Operations Team Leader (FSO Level 3). You'll support every stage of the funeral process - from preparing vehicles and venues to assisting with ceremonial duties and family interactions. As a representative of both your local branch and the wider Dignity Group, you'll help maintain our trusted presence in the community.
You'll support your team through training and mentoring, stay up to date with all training requirements for the role and actively be the main point of contact for all Funeral Service Operatives within your branch and team. Conducting regular one to ones, team meetings and supporting the Funeral Director within your branch.
- Support the Care Centre Manager/Service Delivery Lead and lead with diary coordination.
- Oversee the training and mentoring of the Level 1 and Level 2 Funeral Service Operatives in your team.
- Carry out one to one's with the Funeral Service Operatives within your team, ensuring consistency and all training and development needs are met.
- Participate in an out-of-hours on-call rota (including nights/weekends) to support families including taking first calls and lead on inter cares.
- Support the Funeral Director in delivering a seamless service and ceremonial work.
- Manage the rotas and staffing to ensure cost of funeral delivery is managed and overtime and casual staff usage is in line with the business requirements.
- Prepare the deceased (washing, dressing, presentation) in accordance with family, religious, or cultural wishes.
Has experience within a Team Leader or shift management role. Is physically capable of manual handling tasks, including lifting and carrying. Is reliable, flexible, and able to work outside standard hours when needed. Holds a Full UK Driving Licence (essential).
No previous funeral experience is necessary, however experience within a management role is essential - Full training will be provided in line with Dignity's training and induction program.
A fulfilling and meaningful role supporting families in your community:
- Full training and personal development opportunities.
- 30 - 33 days annual leave, inclusive of bank holidays.
- Company pension and life assurance.
- Access to an employee assistance programme for wellbeing support.
- Annual company bonus.
To join us in this role, simply hit the 'apply' button to submit your application and a member of our Talent Acquisition Team will be in touch!
We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. From launching the UK's first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism.
Now we are building the UK's leading end of life company. As part of the Dignity Group, we also operate Farewill, the country's largest will writer and one of the UK's top probate providers, giving families support not just at the funeral, but before and after as well.
Today we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end of life care. Here to help, whenever you need.
Equality, Diversity and Inclusion Statement
Operations Lead - A in Hayle employer: Dignity Funerals Limited
At Dignity, we pride ourselves on being a compassionate employer that values the well-being and development of our team members. As a Funeral Operations Team Leader in Hayle, you'll benefit from comprehensive training, generous annual leave, and a supportive work culture that prioritises employee growth and community engagement. Join us in making a meaningful impact while enjoying a fulfilling career with a trusted leader in end-of-life care.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Lead - A in Hayle
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Dignity Funerals Limited.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Dignity Funerals Limited!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Dignity Funerals Limited, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Dignity Funerals Limited or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Operations Lead - A in Hayle
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Dignity Funerals Limited:Before hitting send, make sure to tailor your application specifically to Dignity Funerals Limited! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Dignity Funerals Limited
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
