Funeral Service Operative Supervisor in Hartlepool

Location: Mason Funeral Directors, Hartlepool

Job Type: Full-time, permanent, 38.33 hours per week

Salary: £26,409.00 per annum plus on-call payments

We are looking for a compassionate and reliable individual to join our team at Mason Funeral Directors as a Funeral Service Operative (Level Two). This role offers the opportunity to support families during one of life’s most sensitive moments, playing a key part in delivering respectful and meaningful services that genuinely make a difference.

Why This Role Matters...

At Dignity, we believe that every farewell should be handled with compassion, dignity, and care. Your role will ensure that families feel supported, respected, and reassured throughout the entire way.

Your Impact and Responsibilities...

You will support every stage of the funeral process - from preparing vehicles and venues to assisting with ceremonial duties and family interactions. This is a physically active, hands-on role that requires empathy, reliability, and a calm, respectful presence. As a representative of both your local branch and the wider Dignity Group, you will help maintain our trusted presence in the community. You will support your team through training and mentoring, stay up to date with all training requirements for the role, and actively serve as the main point of contact for Level 1 Funeral Service Operatives within your branch and team.

• Support the Care Centre Managers and lead with diary coordination.
• Oversee the training and mentoring of the L1 Funeral Service Operatives in your team.
• Participate in an out-of-hours on-call rota (including nights/weekends) to support families, including taking first calls and leading on inter-care.
• Bring the deceased into our care from the place of death - including private homes, hospitals, hospices, or public spaces - under varying circumstances.
• Maintain funeral vehicles and equipment to high standards.
• Act as a point of contact between the branch and the back of house.
• Prepare the deceased (washing, dressing, presentation) in accordance with family, religious, or cultural wishes.
• Support with chapel visits and interactions with families in a calm and respectful manner.
• Carry out all duties involving the deceased with the utmost care and professionalism.

Skills and Knowledge...

We are looking for someone with:

• Confidence in overseeing team training and mentoring.
• Experience within a Team Leader role.
• Willingness to train as a Funeral Plan Consultant and confidence in a sales environment.
• Demonstrates empathy, professionalism, and composure under pressure.
• Respectful, caring approach when supporting both colleagues and families.
• Physically capable of manual handling tasks, including lifting and carrying.
• Comfortable working in direct contact with the deceased in a variety of conditions.
• Reliable, flexible, and able to work outside standard hours when needed.
• A Full UK Driving Licence (essential).

What We Offer...

• Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue a qualification through our apprenticeship programme.
• Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
• Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family’s future.
• Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing.
• Holiday Allowance: Start with a generous leave entitlement of 30-33 days per year, inclusive of Bank Holidays.
• Pension Scheme: Plan for the future with our contributory pension scheme, helping you save for a secure retirement.

What are the next steps?

To join us in this role, hit the 'apply' button to submit your application, and a member of our Talent Acquisition Team will be in touch!

About Us

We are Dignity, one of the UK’s oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria across the country. From launching the UK’s first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism. We are now building the UK’s leading end-of-life company.

As part of the Dignity Group, we also operate Farewill, the country’s most prominent will writer and one of the UK’s top probate providers, giving families support not just at the funeral, but before and after as well. Today, we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end-of-life care.

Here to help whenever you need us.

FCA Statement

The FCA regulates us so that some roles may be subject to background checks.

Equality, Diversity and Inclusion Statement

We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you. And if there’s anything you need to make the process more accessible, please let us know.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate, and no fees will be payable. We reserve the right, depending on the number of applications, to close or extend the closing dates for positions; therefore, we recommend submitting an early application.