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- Tasks: Support families during difficult times with empathy and professionalism.
- Company: Join Dignity, a trusted name in funeral services with over 200 years of history.
- Benefits: Enjoy competitive pay, generous holiday allowance, and professional development opportunities.
- Why this job: Make a meaningful impact by guiding families through one of life's most significant moments.
- Qualifications: Compassionate individuals with strong communication and organisational skills are encouraged to apply.
- Other info: Flexible working hours and potential for bonuses make this role rewarding.
The predicted salary is between 10900 - 11600 £ per year.
Location: Goods Of Harrogate Funeral Directors, Harrogate.
Job Type: Part-time, 19.32 Hours Per Week
Salary: £12,929.71 per annum
We are looking for an empathetic and well-organised individual to join our team at Goods Of Harrogate Funeral Directors as a Funeral Service Specialist. You will be the first person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism. Based at our branch in Harrogate, you will take pride in the day-to-day running of the branch, supporting families, ensuring high standards, and building trusted local relationships. To become the arranger of choice in your community, you will also be trained to provide guidance on Funeral Plans and support with ceremonial duties when required.
Why This Role Matters...
Being a Funeral Service Specialist means playing a central part in one of life’s most significant moments. You are often the first person a grieving family turns to, and your presence can shape how they remember the most difficult of days.
Your Impact and Responsibilities...
This role calls for empathy, confidence, and attention to detail. It’s about guiding people through funeral arrangements with care, introducing them to the support we can offer, and ensuring every detail is taken care of. You will be a steady, professional hand when people need it most.
- Supporting families with empathy, professionalism, and attention to detail
- Arrange funerals that meet family wishes, cultural practices, and legal requirements
- Oversee day-to-day branch operations, including administration and presentation
- Liaise with suppliers such as ministers, celebrants, and florists
- Lead chapel visits, as required, supporting the families with their requests
- Take accountability for raising awareness of funeral plans and contributing to plan sales within the branch
- Represent the branch in the local community and contribute to outreach
- Train in Funeral Conducting to assist with ceremonial duties during peak times
- Uphold Dignity's standards of professionalism, care, and service
Skills and Knowledge...
We are looking for someone with:
- Compassion, calmness, and empathy in emotionally sensitive situations
- Communication, organisation, and administrative skills
- Confident working independently, with branch-level responsibility
- Comfortable in settings where the deceased may be resting, including chapel visits
- Willingness to work flexibly (including weekends/on-call if needed)
- A Full UK Driving Licence (desirable, not essential)
- Experience in customer service, care, or admin (beneficial - complete training is provided)
What We Offer...
- Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes
- Commission Potential: up to £2,000.00 OTE per annum
- Bonus Potential: Unlock the possibility of earning additional bonuses
- Life Assurance Cover: Enjoy peace of mind with our life assurance cover
- Health & Wellbeing Programme: Benefit from an employee assistance programme
- Holiday Allowance: Start with a generous leave entitlement of 30-33 days per year
- Pension Scheme: Plan for the future with our contributory pension scheme
What are the next steps?
To join us in this role, hit the 'apply' button to submit your application, and a member of our Talent Acquisition Team will be in touch!
About Us
We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria across the country. We have led the way in supporting families with care, compassion, and professionalism.
FCA Statement
The FCA regulates us so that some roles may be subject to background checks.
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you.
Funeral Service Specialist in Harrogate employer: Dignity Funerals Limited
Contact Detail:
Dignity Funerals Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Funeral Service Specialist in Harrogate
✨Tip Number 1
Get to know the company! Research Goods Of Harrogate Funeral Directors and understand their values. This will help you connect with them during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your empathy skills! As a Funeral Service Specialist, you'll be dealing with families in sensitive situations. Role-play with friends or family to get comfortable with offering support and reassurance.
✨Tip Number 3
Network like a pro! Attend local community events or join online groups related to funeral services. Building relationships can lead to job opportunities and give you insights into the industry.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at Goods Of Harrogate Funeral Directors.
We think you need these skills to ace Funeral Service Specialist in Harrogate
Some tips for your application 🫡
Show Your Empathy: In your application, let us see your compassionate side! Share experiences where you've supported others in tough times. This role is all about being there for families, so we want to know how you can bring that warmth.
Be Organised: Highlight your organisational skills! Mention any experience you have with managing details or paperwork, as this role requires a keen eye for detail. We love candidates who can juggle multiple tasks while keeping everything in order.
Tailor Your Application: Make sure your application speaks directly to the job description. Use keywords from the listing and relate your past experiences to the responsibilities of a Funeral Service Specialist. We appreciate when candidates take the time to connect their skills to our needs.
Apply Through Our Website: Don’t forget to hit that 'apply' button on our website! It’s the easiest way for us to receive your application and get in touch. Plus, it shows you’re serious about joining our team at Goods Of Harrogate Funeral Directors.
How to prepare for a job interview at Dignity Funerals Limited
✨Show Your Empathy
As a Funeral Service Specialist, empathy is key. During the interview, share examples of how you've supported others in difficult situations. This will demonstrate your ability to connect with grieving families and show that you understand the emotional weight of the role.
✨Know the Details
Familiarise yourself with the specifics of funeral arrangements, including cultural practices and legal requirements. Being able to discuss these details confidently will show that you're prepared and serious about the position. It also helps to have a few questions ready about their processes.
✨Demonstrate Organisation Skills
Highlight your organisational abilities by discussing past experiences where you managed multiple tasks or projects. This role involves overseeing day-to-day operations, so showcasing your knack for keeping things running smoothly will be a big plus.
✨Be Ready for Scenario Questions
Prepare for scenario-based questions that may test your problem-solving skills in sensitive situations. Think about how you would handle various family requests or unexpected challenges during a service. This will help you convey your calmness and professionalism under pressure.
