At a Glance
- Tasks: Lead and design a scalable probate operating model to improve service delivery.
- Company: Join Dignity Legal Services, transforming probate with innovative technology.
- Benefits: Earn up to £80,000, enjoy 25 days holiday, and hybrid working.
- Other info: Great growth opportunities in a supportive and inclusive environment.
- Why this job: Make a meaningful impact on families while modernising legal services.
- Qualifications: Strong technical skills and interest in automation; legal experience is a plus.
The predicted salary is between 80000 - 80000 € per year.
Contract: Full-time, Permanent
Location: Maidenhead (Hybrid - 3 days on-site, 2 days from home)
Salary: Up to £80,000 per annum depending on experience
Dignity Legal Services is being built to change how probate services are delivered at scale. We are a new legal services business within the Dignity Group, created to improve the delivery of probate services. Dignity is the UK's leading provider of end-of-life services, helping more than 70,000 families arrange a funeral every year.
As Senior Legal Operations Manager, you'll be responsible for designing and running a clear, scalable probate operating model. You'll lead and grow a team of probate case managers, bring consistency and structure to delivery, and work closely with legal, product and technology teams to modernise how probate is delivered, including exploring how automation and AI can reduce time to complete probate.
This role plays a critical part in making it simpler, faster and more transparent, while maintaining strong quality and regulatory standards as volumes grow.
- Reduce time to complete probate while maintaining high quality and compliance standards.
- Establish QA frameworks and performance metrics across the probate journey.
- Use data to identify bottlenecks and drive operational improvements.
- High level of technical and data literacy, with a genuine interest in automation and AI.
- Experience in legal services or probate is beneficial but not essential - mindset and capability matter more than tenure.
Annual salary of up to £80,000 depending on experience.
Benefits include:
- ~25 Days Holiday + Bank Holidays.
- ~ X2 Life Assurance.
- ~ Pension Scheme.
- ~ Hybrid flexible working (3 days in our Maidenhead office).
- ~ Significant scope for growth and responsibility as the business scales.
To be considered for this role, please submit your application via the 'apply' button, where a member of our Talent Team will review your application.
Equality, Diversity and Inclusion Statement: Our Vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences.
We aim to be vocal about inequity and exclusion, and to take decisive, informed, and bold action to promote inclusion and belonging.
Locations
Senior Operations Manager (Hybrid) (Permanent) in Hampshire, Portsmouth employer: Dignity Funerals Limited
Dignity Legal Services is an exceptional employer, offering a unique opportunity to be part of a transformative legal services business that prioritises innovation and human connection. With a hybrid working model in Maidenhead, employees enjoy a supportive work culture that values diversity and inclusion, alongside competitive benefits such as generous holiday allowances, life assurance, and a pension scheme. As the company scales, there are significant opportunities for personal and professional growth, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations Manager (Hybrid) (Permanent) in Hampshire, Portsmouth
✨Tip Number 1
Network like a pro! Reach out to people in the legal and probate sectors on LinkedIn. Join relevant groups, attend webinars, and don’t be shy about asking for informational interviews. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research Dignity Legal Services and understand their mission to modernise probate. Think about how your skills can help them achieve their goals. We want to see you shine, so practice common interview questions and have your own ready to ask!
✨Tip Number 3
Showcase your tech-savviness! Since this role involves automation and AI, be ready to discuss any relevant experience or ideas you have. We love candidates who can think outside the box and bring innovative solutions to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by our Talent Team. Plus, it shows you’re genuinely interested in joining us at Dignity Legal Services. Let’s make a difference together!
We think you need these skills to ace Senior Operations Manager (Hybrid) (Permanent) in Hampshire, Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Operations Manager. Highlight your experience in legal services, operations, and any tech-savvy skills you have. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for improving probate services and how your background aligns with our mission at Dignity Legal Services. Let us know why you're the perfect fit for this role.
Showcase Your Data Skills:Since we’re all about using data to drive improvements, make sure to highlight any experience you have with data analysis or operational metrics. We love candidates who can think critically and use data to solve problems!
Apply Through Our Website:Don’t forget to hit that 'apply' button on our website! It’s the best way for us to receive your application and get you into our review process. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Dignity Funerals Limited
✨Know the Company Inside Out
Before your interview, make sure you research Dignity Legal Services thoroughly. Understand their mission to modernise probate services and how they aim to make a difference for families. This will not only show your genuine interest but also help you align your answers with their values.
✨Showcase Your Leadership Skills
As a Senior Operations Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any experience you have in building operational frameworks or improving processes, especially in a legal context.
✨Demonstrate Your Data Savvy
Since the role requires a high level of technical and data literacy, come ready to discuss how you've used data to drive operational improvements in previous roles. Think about specific metrics you've established or bottlenecks you've identified and resolved, as this will resonate well with the interviewers.
✨Embrace the Future with Automation and AI
Dignity Legal Services is keen on exploring automation and AI to enhance their operations. Share your thoughts on how these technologies can improve efficiency in probate services. If you have any relevant experience or ideas, don’t hesitate to bring them up during the conversation!
