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- Tasks: Support families during difficult times with empathy and professionalism while managing branch operations.
- Company: Join Dignity, a trusted name in funeral services with over 200 years of history.
- Benefits: Enjoy competitive salary, bonuses, generous holiday allowance, and health support.
- Why this job: Make a meaningful impact by guiding families through significant life moments.
- Qualifications: Empathy, communication skills, and a willingness to learn are essential.
- Other info: Flexible working hours and opportunities for professional development await you.
The predicted salary is between 25652 - 28652 £ per year.
We are looking for an empathetic and well-organised individual to join our team at T S Horlock & Son Funeral Directors as a Mobile Funeral Service Specialist (Level One). You will be the first person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism. Based at our branch in Northfleet, you will take pride in the day-to-day running of the branch, supporting families, ensuring high standards, and building trusted local relationships.
To become the arranger of choice in your community, you will also be trained to provide guidance on Funeral Plans and support with ceremonial duties when required.
Why This Role Matters...
Being a Funeral Service Specialist means playing a central part in one of life’s most significant moments. You are often the first person a grieving family turns to, and your presence can shape how they remember the most difficult of days.
Your Impact and Responsibilities...
This role calls for empathy, confidence, and attention to detail. It’s about guiding people through funeral arrangements with care, introducing them to the support we can offer, and ensuring every detail is taken care of. You will be a steady, professional hand when people need it most.
- Supporting families with empathy, professionalism, and attention to detail
- Arrange funerals that meet family wishes, cultural practices, and legal requirements
- Oversee day-to-day branch operations, including administration and presentation
- Liaise with suppliers such as ministers, celebrants, and florists
- Lead chapel visits, as required, supporting the families with their requests
- Take accountability for raising awareness of funeral plans and contributing to plan sales within the branch
- Represent the branch in the local community and contribute to outreach
- Train in Funeral Conducting to assist with ceremonial duties during peak times
- Uphold Dignity's standards of professionalism, care, and service
Skills and Knowledge...
We are looking for someone with:
- Compassion, calmness, and empathy in emotionally sensitive situations
- Communication, organisation, and administrative skills
- Confident working independently, with branch-level responsibility
- Comfortable in settings where the deceased may be resting, including chapel visits
- Willingness to work flexibly (including weekends/on-call if needed)
- A Full UK Driving Licence (desirable, not essential)
- Experience in customer service, care, or admin (beneficial - complete training is provided)
What We Offer...
- Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes
- Memorialisation commission Potential: up to £2,000.00 OTE per annum
- Bonus Potential: Unlock the possibility of earning additional bonuses
- Life Assurance Cover: Enjoy peace of mind with our life assurance cover
- Health & Wellbeing Programme: Benefit from an employee assistance programme
- Holiday Allowance: Start with a generous leave entitlement of 30-33 days per year
- Pension Scheme: Plan for the future with our contributory pension scheme
What are the next steps?
To join us in this role, hit the 'apply' button to submit your application, and a member of our Talent Acquisition Team will be in touch!
About Us
We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria across the country. We have led the way in supporting families with care, compassion, and professionalism.
FCA Statement
The FCA regulates us so that some roles may be subject to background checks.
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you're from, and whatever your life looks like, we’d love to hear from you.
Funeral Service Specialist in Gravesend employer: Dignity Funerals Limited
Contact Detail:
Dignity Funerals Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Funeral Service Specialist in Gravesend
✨Tip Number 1
Get to know the company! Research T S Horlock & Son Funeral Directors and understand their values. This will help you connect with them during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your empathy skills! As a Funeral Service Specialist, you'll be supporting families during tough times. Role-play scenarios with friends or family to get comfortable with how to communicate compassionately and professionally.
✨Tip Number 3
Network like a pro! Attend local community events or workshops related to funeral services. Building relationships with people in the industry can open doors and give you insights into what makes a great Funeral Service Specialist.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our team at T S Horlock & Son Funeral Directors.
We think you need these skills to ace Funeral Service Specialist in Gravesend
Some tips for your application 🫡
Show Your Empathy: In your application, let us see your compassionate side! Share experiences where you've supported others in tough times. This role is all about being there for families, so we want to know how you can bring that warmth.
Be Organised: Highlight your organisational skills! Mention any experience you have with managing details or paperwork, as this role requires a keen eye for detail. We love candidates who can juggle multiple tasks while keeping everything in check.
Tailor Your Application: Make sure your application speaks directly to the job description. Use similar language and phrases to show that you understand what we're looking for. It helps us see how you fit into our team at T S Horlock & Son!
Apply Through Our Website: Don’t forget to hit that 'apply' button on our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you're keen and ready to join our team!
How to prepare for a job interview at Dignity Funerals Limited
✨Show Your Empathy
As a Funeral Service Specialist, empathy is key. During the interview, share personal experiences where you've supported someone in a difficult time. This will demonstrate your ability to connect with grieving families and show that you understand the emotional weight of the role.
✨Know the Company
Familiarise yourself with T S Horlock & Son Funeral Directors and their values. Understand their approach to funeral services and be ready to discuss how you can contribute to their mission of providing compassionate care. This shows genuine interest and preparation.
✨Highlight Your Organisational Skills
This role requires excellent organisation and attention to detail. Prepare examples from your past experiences where you successfully managed multiple tasks or handled sensitive information. Be specific about how you ensured everything was done accurately and on time.
✨Ask Thoughtful Questions
At the end of the interview, ask questions that reflect your understanding of the role and the company. Inquire about their community outreach initiatives or how they support staff development. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
