Regional Manager/Area Manager in Glasgow

Job Description Position: Branch Manager\n Location: T & R O'Brien Funeral Directors, Glasgow\n Job Type: Full-time, Permanent\n Salary: £34,342.15 per annum\n \n We're looking for an experienced, compassionate individual to join our team as a Branch Manager at T & R O'Brien Funeral Directors, Glasgow. You'll play a key leadership role in overseeing funeral operations, guiding and developing your team, and building strong relationships with local partners and the wider community to ensure every service is delivered to the highest standard, while representing Dignity Funeral Directors and building trusted relationships in your local community.\n \n Internally, this role carries the contractual title of Senior Funeral Director , reflecting its senior leadership position within our funeral business.\To help every family in Britain navigate the hardest moments of life with simplicity, dignity, kindness and exceptional care.\n Our Vision: The UK's leading end-of-life company, helping 1 in 3 people across the UK to plan for and deal with death.\n Why This Role Matters \n \nAs a Branch Manager, you will be responsible for team performance, development, and operational leadership, supporting the Cluster Manager in achieving business objectives. This role ensures consistent compliance, client satisfaction, and staff excellence, fostering a culture of empathy, professionalism, and continuous improvement.\n Your Impact and Responsibilities \n \nAs a Branch Manager, you lead by example, guiding families with empathy and professionalism, while supporting your team to do the same. n \nYou'll be responsible for ensuring high standards of care, training, service delivery, and local marketing, creating a culture where your team is proud of the work they do and families feel informed, respected, and looked after.\n As a Branch Manager, you will: \n \n Deliver complex funeral arrangements with professionalism - ensuring all funeral arrangements are respectful, appropriate, and reflect the client's wishes. \n Oversee branch standards and ensure timely, high-quality care of the deceased. \n Participate in an out-of-hours on-call rota (including nights/weekends) to support families - providing out-of-hours support, including dignified collection and transfer of the deceased into care. \n Lead on recruitment, onboarding and ongoing performance reviews, undertaking regular 121s. \n Support the Cluster Manager in overseeing branch performance, audits, and compliance processes. \n Identify service gaps and recommend improvements to processes and training. \n Able to follow strict procedures, maintain accurate records, and ensure adherence to legal and company regulations. \n Able to use a range of IT systems, including Microsoft Office, Outlook and internal databases (training provided). \n Flexibility to work evenings, weekends and on-call. \n Understanding of operational efficiency, service offerings, and financial considerations within the funeral industry. \n What you can expect from us \n \n Time to recharge - Up to 25 days' annual leave (rising with service) plus bank holidays. \n \n \n Extra reward - Yearly bonus of £300-£500. \n \n \n Planning for your future - 4% matched pension. \n \n \n Peace of mind - Life assurance at 2x salary. \n \n \n Everyday savings - MyStaffShop discounts, eyecare support and flu jab reimbursement. \n \n \n Support when you need it - 24/7 Employee Assistance Programme, occupational health and confidential counselling. \n \n \n Learn and grow - Ongoing training, internal learning pathways and apprenticeships. \n \n \n Making work easier - Free on-site parking at most locations. \n \n \n Grow with us - More career paths and leadership opportunities as our group grows. \n \n \n Shape the future - Help us become the UK's number one end-of-life provider and see the difference it makes. \