At a Glance
- Tasks: Support families during difficult times with empathy and professionalism.
- Company: Join Dignity, a trusted name in funeral services with over 200 years of history.
- Benefits: Enjoy competitive pay, bonuses, generous holiday allowance, and health support.
- Other info: Flexible working hours and opportunities for professional development await you.
- Why this job: Make a meaningful impact by guiding families through significant life moments.
- Qualifications: Compassionate individuals with strong communication and organisational skills are encouraged to apply.
The predicted salary is between 15379 - 18379 £ per year.
Location: Jonathan Harvey Funeral Directors, Bearsden - Glasgow
Job Type: Part-time, permanent - Monday to Wednesday 9am - 5pm
Salary: £15,379.14 per annum plus commission (OTE: £2-3k per annum)
We are looking for an empathetic and well-organised individual to join our team at Jonathan Harvey Funeral Directors as a Funeral Service Specialist (Level One). You will be the first person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism. Based at our branch in Bearsden, you will take pride in the day-to-day running of the branch, supporting families, ensuring high standards, and building trusted local relationships.
Why This Role Matters...
Being a Funeral Service Specialist means playing a central part in one of life’s most significant moments. You are often the first person a grieving family turns to, and your presence can shape how they remember the most difficult of days.
Your Impact and Responsibilities...
This role calls for empathy, confidence, and attention to detail. It is about guiding people through funeral arrangements with care, introducing them to the support we can offer, and ensuring every detail is taken care of. You will be a steady, professional hand when people need it most.
- Supporting families with empathy, professionalism, and attention to detail
- Arrange funerals that meet family wishes, cultural practices, and legal requirements
- Oversee day-to-day branch operations, including administration and presentation
- Liaise with suppliers such as ministers, celebrants, and florists
- Lead chapel visits, as required, supporting the families with their requests
- Take accountability for raising awareness of funeral plans and contributing to plan sales within the branch
- Represent the branch in the local community and contribute to outreach
- Train in Funeral Conducting to assist with ceremonial duties during peak times
- Uphold Dignity's standards of professionalism, care, and service
Skills and Knowledge...
We are looking for someone with:
- Compassion, calmness, and empathy in emotionally sensitive situations
- Communication, organisation, and administrative skills
- Confident working independently, with branch-level responsibility
- Comfortable in settings where the deceased may be resting, including chapel visits
- Willingness to work flexibly (including weekends/on-call if needed)
- A Full UK Driving Licence (desirable, not essential)
- Experience in customer service, care, or admin (beneficial - complete training is provided)
What We Offer...
- Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes
- Memorialisation commission potential: up to £2,000.00 OTE per annum
- Bonus Potential: Unlock the possibility of earning additional bonuses
- Life Assurance Cover: Enjoy peace of mind with our life assurance cover
- Health & Wellbeing Programme: Benefit from an employee assistance programme
- Holiday Allowance: Start with a generous leave entitlement of 30-33 days per year
- Pension Scheme: Plan for the future with our contributory pension scheme
What are the next steps?
To join us in this role, hit the 'apply' button to submit your application, and a member of our Talent Acquisition Team will be in touch!
About Us
We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria across the country. We have led the way in supporting families with care, compassion, and professionalism.
FCA Statement
The FCA regulates us so that some roles may be subject to background checks.
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. We would love to hear from you.
Funeral Service Specialist in Glasgow employer: Dignity Funerals Limited
At Dignity, we pride ourselves on being an exceptional employer, offering a supportive work culture that values compassion and professionalism. As a Funeral Director in Basildon, you'll enjoy a comprehensive benefits package, including generous annual leave, a matched pension scheme, and ongoing training opportunities to foster your personal and professional growth. Join our close-knit team where your contributions are recognised, and you can make a meaningful impact in the lives of families during their most challenging times.
StudySmarter Expert Advice🤫
We think this is how you could land Funeral Service Specialist in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Jonathan Harvey Funeral Directors. Understand their values and how they support families. This will help you connect with them during your chat.
✨Tip Number 2
Practice your empathy skills! Since this role is all about supporting families in tough times, think of examples from your past where you've shown compassion. Be ready to share these stories to show you're the right fit.
✨Tip Number 3
Dress the part! First impressions matter, especially in a role that requires professionalism. Make sure you look tidy and presentable for your interview – it shows you care about the position.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds!
We think you need these skills to ace Funeral Service Specialist in Glasgow
Some tips for your application 🫡
Show Your Empathy:In your application, let us see your compassionate side! Share experiences where you've supported others in tough times. This role is all about being there for families, so we want to know how you can bring that warmth.
Be Organised:We love a well-structured application! Make sure your CV and cover letter are clear and easy to read. Highlight your organisational skills and any relevant experience, especially in admin or customer service.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to this specific role. Mention how your skills align with the responsibilities of a Funeral Service Specialist and why you’re excited about joining our team.
Apply Through Our Website:Make it easy for us to find your application by applying directly through our website. It helps streamline the process and ensures your application gets the attention it deserves!
How to prepare for a job interview at Dignity Funerals Limited
✨Show Your Empathy
As a Funeral Service Specialist, empathy is key. During the interview, share personal experiences where you've supported someone in a difficult time. This will demonstrate your ability to connect with grieving families and show that you understand the emotional weight of the role.
✨Know the Details
Familiarise yourself with the funeral arrangements process, including cultural practices and legal requirements. Being able to discuss these details confidently will show that you're prepared and serious about the position. It might even help you stand out as a knowledgeable candidate.
✨Practice Your Communication Skills
Effective communication is crucial in this role. Prepare for common interview questions by practising clear and compassionate responses. You could even role-play with a friend to simulate the interview environment, focusing on how you would reassure families during their time of need.
✨Demonstrate Organisational Skills
Since the job involves overseeing day-to-day operations, be ready to discuss how you manage tasks and stay organised. Share examples from past experiences where you successfully handled multiple responsibilities, showcasing your ability to maintain high standards under pressure.
