At a Glance
- Tasks: Support families with empathy and professionalism during difficult times.
- Company: Join Dignity, a trusted name in funeral services with over 200 years of history.
- Benefits: Enjoy competitive pay, bonuses, generous holiday allowance, and professional development opportunities.
- Other info: Flexible working hours and a supportive team environment await you.
- Why this job: Make a meaningful impact by guiding families through one of life's most significant moments.
- Qualifications: Compassionate individuals with strong communication and organisational skills are encouraged to apply.
The predicted salary is between 15379 - 18379 £ per year.
Location: Jonathan Harvey Funeral Directors, Bearsden - Glasgow
Job Type: Part-time, permanent - Monday to Wednesday 9am - 5pm
Salary: £15,379.14 per annum plus commission (OTE: £2-3k per annum)
We are looking for an empathetic and well-organised individual to join our team at Jonathan Harvey Funeral Directors as a Funeral Service Specialist (Level One). You will be the first person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism. Based at our branch in Bearsden, you will take pride in the day-to-day running of the branch, supporting families, ensuring high standards, and building trusted local relationships.
Why This Role Matters
Being a Funeral Service Specialist means playing a central part in one of life’s most significant moments. You are often the first person a grieving family turns to, and your presence can shape how they remember the most difficult of days.
Your Impact and Responsibilities
This role calls for empathy, confidence, and attention to detail. It is about guiding people through funeral arrangements with care, introducing them to the support we can offer, and ensuring every detail is taken care of. You will be a steady, professional hand when people need it most.
- Supporting families with empathy, professionalism, and attention to detail
- Arrange funerals that meet family wishes, cultural practices, and legal requirements
- Oversee day-to-day branch operations, including administration and presentation
- Liaise with suppliers such as ministers, celebrants, and florists
- Lead chapel visits, as required, supporting the families with their requests
- Take accountability for raising awareness of funeral plans and contributing to plan sales within the branch
- Represent the branch in the local community and contribute to outreach
- Train in Funeral Conducting to assist with ceremonial duties during peak times
- Uphold Dignity's standards of professionalism, care, and service
Skills and Knowledge
We are looking for someone with:
- Compassion, calmness, and empathy in emotionally sensitive situations
- Communication, organisation, and administrative skills
- Confident working independently, with branch-level responsibility
- Comfortable in settings where the deceased may be resting, including chapel visits
- Willingness to work flexibly (including weekends/on-call if needed)
- A Full UK Driving Licence (desirable, not essential)
- Experience in customer service, care, or admin (beneficial - complete training is provided)
What We Offer
- Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes
- Memorialisation commission potential: up to £2,000.00 OTE per annum
- Bonus Potential: Unlock the possibility of earning additional bonuses
- Life Assurance Cover: Enjoy peace of mind with our life assurance cover
- Health & Wellbeing Programme: Benefit from an employee assistance programme
- Holiday Allowance: Start with a generous leave entitlement of 30-33 days per year
- Pension Scheme: Plan for the future with our contributory pension scheme
What are the next steps?
To join us in this role, hit the 'apply' button to submit your application, and a member of our Talent Acquisition Team will be in touch!
About Us
We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria across the country. We are now building the UK's leading end-of-life company.
FCA Statement
The FCA regulates us so that some roles may be subject to background checks.
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you're from, and whatever your life looks like, we'd love to hear from you.
Locations
Funeral Service Specialist in Glasgow, Scotland employer: Dignity Funerals Limited
At Jonathan Harvey Funeral Directors in Bearsden, we pride ourselves on fostering a compassionate and supportive work environment where our Funeral Service Specialists play a vital role in guiding families through their most challenging moments. With a strong emphasis on professional development, generous holiday allowances, and a commitment to employee wellbeing, we ensure that our team members are equipped to provide exceptional service while also growing in their careers. Join us and be part of a dedicated team that values empathy, professionalism, and community connection.
StudySmarter Expert Advice🤫
We think this is how you could land Funeral Service Specialist in Glasgow, Scotland
✨Tip Number 1
Get to know the company! Research Jonathan Harvey Funeral Directors and understand their values and services. This will help you connect with them during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your empathy skills! As a Funeral Service Specialist, you'll be dealing with families in sensitive situations. Role-play scenarios with friends or family to get comfortable offering support and reassurance.
✨Tip Number 3
Network like a pro! Reach out to people in the funeral service industry or related fields. Attend local events or join online groups to make connections that could lead to job opportunities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at Jonathan Harvey Funeral Directors.
We think you need these skills to ace Funeral Service Specialist in Glasgow, Scotland
Some tips for your application 🫡
Show Your Empathy:In your application, let us see your compassionate side! Share experiences where you've supported others, especially in tough situations. This role is all about being there for families, so we want to know how you can bring that warmth.
Be Organised and Detail-Oriented:Highlight your organisational skills in your written application. Mention any relevant experience with admin tasks or managing details, as this role requires precision and care in handling arrangements. We love a candidate who pays attention to the little things!
Communicate Clearly:Your written application should reflect your communication skills. Use clear and concise language, and make sure to express your thoughts logically. We appreciate candidates who can convey their ideas effectively, especially in sensitive contexts.
Apply Through Our Website:Don’t forget to hit that 'apply' button on our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you're keen and ready to join our team at Jonathan Harvey Funeral Directors!
How to prepare for a job interview at Dignity Funerals Limited
✨Show Your Empathy
As a Funeral Service Specialist, empathy is key. During the interview, share personal experiences where you've supported someone in a difficult time. This will demonstrate your ability to connect with grieving families and show that you understand the emotional weight of the role.
✨Know the Details
Familiarise yourself with the funeral arrangements process, including legal requirements and cultural practices. Being able to discuss these details confidently will show that you're well-prepared and serious about the position. It also helps to have a few questions ready about their specific procedures.
✨Highlight Your Organisation Skills
This role requires excellent organisational skills. Be prepared to discuss how you've managed multiple tasks or projects in the past. Use examples that showcase your ability to handle administrative duties while maintaining high standards of care and professionalism.
✨Demonstrate Community Engagement
Since building trusted local relationships is part of the job, think of ways you've engaged with your community before. Whether through volunteering or local events, sharing these experiences can illustrate your commitment to being an active and supportive member of the community.
