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- Tasks: Support families during difficult times by arranging funerals with care and professionalism.
- Company: Join Dignity, a trusted name in funeral services with over 200 years of history.
- Benefits: Enjoy competitive pay, commission potential, generous holiday allowance, and professional development opportunities.
- Why this job: Make a meaningful impact in people's lives during their most challenging moments.
- Qualifications: Empathy, strong communication skills, and a willingness to learn are essential.
- Other info: Flexible hours and a supportive team environment await you.
The predicted salary is between 13384 - 15384 £ per year.
We're looking for an empathetic and well-organised individual to join our team at W G Rathbone Funeral Directors as a Funeral Service Specialist (Level One). You'll be the first person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism.
Based at our branch in Warwick, you'll take pride in the day-to-day running of the branch, supporting families, ensuring high standards, and building trusted local relationships. To become the arranger of choice in your community, you'll also be trained to provide guidance on Funeral Plans and support with ceremonial duties when required.
Why This Role Matters...
Being a Funeral Service Specialist means playing a central part in one of life's most significant moments. You're often the first person a grieving family turns to, and your presence can shape how they remember the most difficult of days.
Your Impact and Responsibilities...
- Supporting families with empathy, professionalism, and attention to detail
- Arrange funerals that meet family wishes, cultural practices, and legal requirements - arranging funerals with clarity, compassion and precision, offering all relevant products
- Oversee day-to-day branch operations, including administration and presentation
- Liaise with suppliers such as ministers, celebrants, and florists
- Lead chapel visits, as required, supporting the families with their requests
- Take accountability for raising awareness of funeral plans and contributing to plan sales within the branch
- Represent the branch in the local community and contribute to outreach
- Train in Funeral Conducting to assist with ceremonial duties during peak times
- Uphold Dignity's standards of professionalism, care, and service
Skills and Knowledge...
- Compassion, calmness, and empathy in emotionally sensitive situations
- Communication, organisation, and administrative skills - confident with legal paperwork
- Confident working independently, with branch-level responsibility
- Comfortable in settings where the deceased may be resting, including chapel visits
- Willingness to work flexibly (including weekends / on-call if needed)
- A Full UK Driving Licence (desirable, not essential) - Ability to travel to client homes and local branches is important
- Experience in customer service, care, or admin (beneficial - complete training is provided)
What We Offer...
- Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue a qualification through our apprenticeship programme.
- Commission Potential: up to £2,000.00 OTE per annum
- Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
- Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family's future.
- Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing.
- Holiday Allowance: Start with a generous leave entitlement of 30-33 days per year, inclusive of Bank Holidays.
- Pension Scheme: Plan for the future with our contributory pension scheme, helping you save for a secure retirement.
What are the next steps?
To join us in this role, hit the 'apply' button to submit your application, and a member of our Talent Acquisition Team will be in touch!
About Us
We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria across the country. From launching the UK's first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism.
We are now building the UK's leading end-of-life company. As part of the Dignity Group, we also operate Farewill, the country's most prominent will writer and one of the UK's top probate providers, giving families support not just at the funeral, but before and after as well.
Today, we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end-of-life care. Here to help whenever you need us.
FCA Statement
The FCA regulates us so that some roles may be subject to background checks.
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you're from, and whatever your life looks like, we'd love to hear from you. And if there's anything you need to make the process more accessible, please let us know.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate, and no fees will be payable.
We reserve the right, depending on the number of applications received, to close or extend the closing dates for positions. Therefore, we recommend submitting your application as early as possible.
Funeral Service Specialist Level One employer: Dignity Funerals Limited
Contact Detail:
Dignity Funerals Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Funeral Service Specialist Level One
✨Tip Number 1
Get to know the company! Research W G Rathbone Funeral Directors and understand their values. This will help you connect with them during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your empathy skills! Since this role is all about supporting families during tough times, think of scenarios where you can demonstrate compassion and professionalism. Role-playing with a friend can help you feel more prepared.
✨Tip Number 3
Network like a pro! Reach out to people in the funeral service industry or join local community groups. Building relationships can lead to valuable insights and even job opportunities. Plus, it shows you're committed to making a difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and the company, which can help you tailor your approach when you get that interview.
We think you need these skills to ace Funeral Service Specialist Level One
Some tips for your application 🫡
Show Your Empathy: In your application, let us see your compassionate side! Share experiences where you've supported others, especially in tough situations. This role is all about being there for families, so we want to know how you can bring that warmth.
Be Organised: Highlight your organisational skills! Mention any experience you have with managing details or paperwork, as this role requires a keen eye for detail. We love candidates who can juggle tasks while keeping everything in order.
Tailor Your Application: Make sure your application speaks directly to the job description. Use similar language and phrases to show that you understand what we're looking for. This helps us see how you fit into our team at W G Rathbone Funeral Directors.
Apply Through Our Website: Don't forget to hit that 'apply' button on our website! It's the best way to ensure your application gets to us directly. Plus, it shows you're keen and ready to join our compassionate team!
How to prepare for a job interview at Dignity Funerals Limited
✨Show Your Empathy
As a Funeral Service Specialist, empathy is key. During the interview, share personal experiences where you've supported someone in a difficult time. This will demonstrate your ability to connect with grieving families and show that you understand the emotional weight of the role.
✨Know the Company
Familiarise yourself with W G Rathbone Funeral Directors and their values. Understand their approach to funeral services and be ready to discuss how you can contribute to their mission of providing compassionate care. This shows genuine interest and helps you stand out.
✨Prepare for Scenario Questions
Expect questions about handling sensitive situations. Prepare by thinking through potential scenarios you might face in the role, such as dealing with a distressed family member. Practising your responses will help you convey calmness and professionalism during the interview.
✨Highlight Your Organisational Skills
This role requires strong organisational abilities. Be ready to discuss your experience with managing multiple tasks, especially in high-pressure environments. Use specific examples to illustrate how you’ve successfully handled administrative duties or coordinated events in the past.
