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- Tasks: Support families during difficult times and assist with funeral arrangements.
- Company: R Davies & Son Funeral Directors, a compassionate and supportive team.
- Benefits: Competitive salary, commission opportunities, and a permanent position.
- Why this job: Make a meaningful difference in people's lives while developing your skills.
- Qualifications: Empathy, organisation skills, and a passion for helping others.
- Other info: Join a dedicated team in a rewarding and impactful role.
The predicted salary is between 25652 - 28652 £ per year.
Position: Funeral Service Specialist Level One
Location: R Davies & Son Funeral Directors, Bedminster, Bristol
Job Type: Full-Time, Permanent
Salary: £25,652.00 per annum plus commission (OTE: £2-3k per annum)
We\’re looking for an empathetic and well-organised individual to join our team at R Davies & Son Funeral Directors as a Funeral Service Specialist (Level One). You\’ll be the first-person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism.
Based at our branch in Bedminster, you\’ll take pride in the day-to-day running of the branch, supporting families, ensuring high standards, and building trusted local relationships. To become the arranger of choice in your community, you\’ll also be trained to provide guidance on Funeral Plans and support with ceremonial duties when required.
Why This Role Matters…
Being a Funeral Service Specialist means playing a central part in one of life\’s most significant moments. You\’re often the first person a grieving family turns to, and your presence can shape how they remember the most difficult of days.
Your Impact and Responsibilities…
This role calls for empathy, confidence, and attention to detail. It\’s about guiding people through funeral arrangements with care, introducing them to the support we can offer, and ensuring every detail is taken care of. You will be a steady, professional hand when people need it most.
As a Funeral Services Specialist (Level One), you will:
- Supporting families with empathy, professionalism, and attention to detail
- Arrange funerals that meet family wishes, cultural practices, and legal requirements – arranging funerals with clarity, compassion and precision, offering all relevant products
- Oversee day-to-day branch operations, including administration and presentation
- Liaise with suppliers such as ministers, celebrants, and florists
- Lead chapel visits, as required, supporting the families with their requests
- Take accountability for raising awareness of funeral plans and contributing to plan sales within the branch
- Represent the branch in the local community and contribute to outreach
- Train in Funeral Conducting to assist with ceremonial duties during peak times
- Uphold Dignity\’s standards of professionalism, care, and service
Skills and Knowledge…
We\’re looking for someone with/is:
- Compassion, calmness, and empathy in emotionally sensitive situations
- Communication, organisation, and administrative skills – confident with legal paperwork
- Confident working independently, with branch-level responsibility
- Comfortable in settings where the deceased may be resting, including chapel visits
- Willingness to work flexibly (including weekends/on-call if needed)
- A Full UK Driving Licence (desirable, not essential) – Ability to travel to client homes and local branches is important
- Experience in customer service, care, or admin (beneficial – complete training is provided)
What We Offer…
- Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue a qualification through our apprenticeship programme.
- Commission Potential: up to £2,000.00 OTE per annum
- Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
- Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family\’s future.
- Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing.
- Holiday Allowance: Start with a generous leave entitlement of 30-33 days per year, inclusive of Bank Holidays.
- Pension Scheme: Plan for the future with our contributory pension scheme, helping you save for a secure retirement.
What are the next steps?
To join us in this role, hit the \’apply\’ button to submit your application, and a member of our Talent Acquisition Team will be in touch!
About Us
We are Dignity, one of the UK\’s oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria across the country. From launching the UK\’s first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism.
We are now building the UK\’s leading end-of-life company. As part of the Dignity Group, we also operate Farewill, the country\’s most prominent will writer and one of the UK\’s top probate providers, giving families support not just at the funeral, but before and after as well.
Today, we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end-of-life care. Here to help whenever you need us.
FCA Statement
The FCA regulates us so that some roles may be subject to background checks.
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you\’re from, and whatever your life looks like, we\’d love to hear from you. And if there\’s anything you need to make the process more accessible, please let us know.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate, and no fees will be payable.
We reserve the right, depending on the number of applications received, to close or extend the closing dates for positions. Therefore, we recommend submitting your application as early as possible.
Funeral Service Specialist Level One employer: Dignity Funerals Limited
Contact Detail:
Dignity Funerals Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Funeral Service Specialist Level One
✨Tip Number 1
Network like a pro! Reach out to people in the funeral service industry, attend local events, and connect with professionals on LinkedIn. You never know who might have a lead on a job or can give you insider tips.
✨Tip Number 2
Prepare for interviews by practising common questions related to empathy and organisation. Think about your past experiences and how they relate to the role of a Funeral Service Specialist. We want you to shine when it’s your turn to speak!
✨Tip Number 3
Showcase your soft skills! In this line of work, being empathetic and organised is key. During interviews, share specific examples that highlight these traits. Let them see the real you and how you can make a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Funeral Service Specialist Level One
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your empathetic nature. This role is all about supporting families during tough times, so share any relevant experiences that showcase your compassion and understanding.
Be Organised: We love a well-structured application! Make sure your CV and cover letter are clear and easy to read. Use headings, bullet points, and keep it concise. This will show us that you’re organised and professional.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Funeral Service Specialist role. Mention specific skills and experiences that relate directly to the job description we’ve provided.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application goes straight to us. Plus, you’ll get to see more about our values and what we’re all about!
How to prepare for a job interview at Dignity Funerals Limited
✨Show Your Empathy
As a Funeral Service Specialist, empathy is key. Make sure to share experiences that highlight your ability to connect with people during difficult times. This will show the interviewers that you understand the emotional weight of the role.
✨Know the Company
Do your homework on R Davies & Son Funeral Directors. Familiarise yourself with their values, services, and community involvement. Mentioning specific details in your interview can demonstrate your genuine interest in the company and its mission.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle sensitive situations. Think about potential scenarios you might face and prepare thoughtful responses. This will help you convey your problem-solving skills and emotional intelligence.
✨Dress Appropriately
First impressions matter, especially in a role that deals with families during tough times. Dress smartly and professionally to reflect the respectful nature of the job. It shows that you take the opportunity seriously and understand the environment you'll be working in.
