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- Tasks: Support families during sensitive moments and provide dignified care for the deceased.
- Company: Join Dignity, a trusted funeral provider with over 200 years of history.
- Benefits: Competitive salary, generous holiday allowance, life assurance, and professional development opportunities.
- Why this job: Make a real difference in people's lives during their most challenging times.
- Qualifications: Empathy, professionalism, and a Full UK Driving Licence are essential; no prior experience needed.
- Other info: Comprehensive training and support provided to help you succeed.
The predicted salary is between 22000 - 29000 £ per year.
Position: Funeral Service Operative Level One
Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.
Location: Barclays Edinburgh Care Centre, Edinburgh
Job Type: Full-time, permanent
Salary: £25,652.00 per annum plus on-call payments
We\’re looking for a compassionate and reliable individual to join our team at our Barclays Edinburgh Care Centre in Edinburgh as a Funeral Service Operative (Level One). This role offers the opportunity to support families during one of life\’s most sensitive moments, playing a key part in delivering respectful and meaningful services that genuinely make a difference.
Why This Role Matters…
At Dignity, we believe that every farewell should be handled with compassion, dignity, and care. Your role will ensure that families feel supported, respected, and reassured throughout the entire way.
Your Impact and Responsibilities…
Being a Funeral Service Operative means playing a central part in one of life\’s most significant moments. You\’re often the first person a grieving family meets, and your presence can shape how they remember the most difficult of days. This role calls for empathy, confidence, and attention to detail. You are entrusted with the role of taking care of our deceased and ensuring our families\’ wishes can be met. You conduct yourself with respect & dignity, understanding the privilege it is to undertake the work you do.
As a Funeral Services Operative (Level One), you will: Provide dignified and professional care for the deceased
Support Funeral Directors in delivering seamless service and ceremonial work
Drive and operate specialist vehicles (including hearses, limousines and private ambulances)
Maintaining high standards of presentation for vehicles and facilities, and ensuring they are well-maintained
Participate in an out-of-hours on-call rota (including nights/weekends) to support families – providing out-of-hours support, including dignified collection and transfer of the deceased into care.
Bring the deceased into our care from the place of death – including private homes, hospitals, hospices, or public spaces – under varying circumstances
Prepare the deceased (washing, dressing, presentation) in accordance with family, religious, or cultural wishes
Support with chapel visits and interactions with families in a calm and respectful manner
Carry out all duties involving the deceased with the utmost care and professionalism
Skills and Knowledge…
We\’re looking for someone with/is: Demonstrates empathy, professionalism, and composure under pressure
Has a respectful, caring approach when supporting both colleagues and families
Is physically capable of manual handling tasks, including lifting and carrying
Is comfortable working in direct contact with the deceased in a variety of conditions
Is reliable, flexible, and able to work outside standard hours when needed
Takes pride in presenting themselves in a professional and dignified manner
Holds a Full UK Driving Licence (essential)
No previous funeral experience is necessary – complete training, uniform, and support will be provided.
What We Offer… Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue a qualification through our apprenticeship programme.
Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family\’s future.
Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing.
Holiday Allowance: Start with a generous leave entitlement of 30-33 days per year, inclusive of Bank Holidays.
Pension Scheme: Plan for the future with our contributory pension scheme, helping you save for a secure retirement.
What are the next steps?
To join us in this role, hit the \’apply\’ button to submit your application, and a member of our Talent Acquisition Team will be in touch!
About Us
We are Dignity, one of the UK\’s oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria across the country. From launching the UK\’s first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism.
We are now building the UK\’s leading end-of-life company. As part of the Dignity Group, we also operate Farewill, the country\’s most prominent will writer and one of the UK\’s top probate providers, giving families support not just at the funeral, but before and after as well.
Today, we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end-of-life care. Here to help, whenever you need.
FCA Statement
The FCA regulates us so that some roles may be subject to background checks.
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you\’re from, and whatever your life looks like, we\’d love to hear from you. And if there\’s anything you need to make the process more accessible, please let us know.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate, and no fees will be payable.
We reserve the right, depending on the number of applications received, to close or extend the closing dates for positions; therefore, we recommend submitting your application early.
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Funeral Service Operative Level One employer: Dignity Funerals Limited
Contact Detail:
Dignity Funerals Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Funeral Service Operative Level One
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dignity and their values. Understanding their commitment to compassion and care will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your empathy skills! As a Funeral Service Operative, you'll be supporting families during tough times. Think about how you would approach sensitive conversations and practice those scenarios with a friend or family member.
✨Tip Number 3
Dress the part! First impressions matter, especially in this line of work. Make sure you present yourself professionally during interviews, as it reflects your respect for the role and the families you'll be serving.
✨Tip Number 4
Don’t hesitate to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen to join the Dignity team!
We think you need these skills to ace Funeral Service Operative Level One
Some tips for your application 🫡
Show Your Compassion: In your application, let us see your empathetic side! Share experiences that highlight your ability to support others during tough times. This role is all about compassion, so make sure we feel that in your words.
Be Professional and Respectful: Remember, you're applying for a position where dignity and respect are key. Use a professional tone in your writing, and ensure your application reflects the seriousness of the role. We want to see that you understand the importance of this work.
Highlight Relevant Skills: Even if you don’t have direct experience in funeral services, focus on transferable skills. Talk about your reliability, flexibility, and any manual handling experience. We’re looking for someone who can handle the physical demands of the job with care.
Apply Through Our Website: Make sure to hit that 'apply' button on our website! It’s the best way to get your application in front of us. Plus, it shows you’re keen and ready to join our compassionate team at Dignity.
How to prepare for a job interview at Dignity Funerals Limited
✨Show Your Compassion
In this role, empathy is key. Make sure to express your understanding of the sensitive nature of the job during the interview. Share any personal experiences that highlight your ability to support others in difficult times.
✨Demonstrate Professionalism
Dress smartly and maintain a respectful demeanour throughout the interview. This role requires a dignified approach, so showing that you can present yourself well will go a long way in making a positive impression.
✨Know the Responsibilities
Familiarise yourself with the specific duties of a Funeral Service Operative. Be prepared to discuss how you would handle various scenarios, such as supporting families or managing the care of the deceased, to show you understand the role's importance.
✨Ask Thoughtful Questions
Prepare some questions that reflect your interest in the company and the role. Inquire about their training programmes or how they support staff wellbeing. This shows you're genuinely interested in being part of their compassionate team.
